topic Re: GILI ROMA 2 handle issues in Shoes

GILI ROMA 2 handle issues

Kelley1454 — Tue, 14 Jan 2014 22:00:41 GMT

Does anyone know if the handle cracking problems, with this bag, have been resolved? I really would like to get a couple - if this has been fixed.

Re: GILI ROMA 2 handle issues

Arianny — Tue, 14 Jan 2014 22:46:46 GMT

Hi Kelly. I have to tell you that I ordered a few of the GILI bags and all had to be returned. The last one I received was the Espresso last Tuesday, and the handles came cracked even before I had a chance to use it. I love the bag so much, and it's really a shame that this is an issue. Lisa had it on her show last night, and I watched hoping that she might address the issue since so many have experienced this. But she did not. I wouldn't chance it if I were you. Just my opinion.

Re: GILI ROMA 2 handle issues

Mistreatedbycs — Tue, 14 Jan 2014 22:52:32 GMT

I don't know how it would be resolved, what they are selling are the same lot of bags that were originally manufactured, I would wait for a Roma 3 and then check if the issue has been resolved.

Re: GILI ROMA 2 handle issues

skyblue — Tue, 14 Jan 2014 23:02:08 GMT

For me it's a matter of trust. Obviously there is a quality issue that Lisa and the Q aren't acknowledging. Until it's addressed and resolved I will not order.

Re: GILI ROMA 2 handle issues

Kelley1454 — Tue, 14 Jan 2014 23:06:44 GMT

Thanks guys - I also noticed she didn't mention the issue (not that I really expected her to, but it would have been admirable). It is such a cool looking bag. It would be so nice if QVC would address this up-front to it's customers. I have shopped with them for 25 years. Lisa talked about this bag, last night, like it was the 9th wonder of the world - never a mention of an issue that is all over the reviews section. Too bad. I have sent defective things back to the Q, with all shipping charges credited back to my account, but it is still a bummer wanting to like something so much and having to return it.

Re: GILI ROMA 2 handle issues

mbbennett — Wed, 15 Jan 2014 00:35:27 GMT

I don't think they have been resolved. I ordered the bag but hadn't gotten around to using it but am returning because I do no want to have to deal with the cracking handle debacle and be stuck with it..... The thing that gets me is that they keep on trying to sell this bag and know that there is a problem with it.

I used to like Lisa a lot but with her monied comments and how you are judged by it and the roma problem and every gili item I purchase I return, she is just not worth it anymore!!!

Re: GILI ROMA 2 handle issues

stevieb — Wed, 15 Jan 2014 02:53:55 GMT

I too am flummoxed that they continue to hawk this bag without some mention of having addressed the issues, if they have, which I'm assuming they haven't. I'd suspect that Lisa can't take it upon herself to bring it up without permission from Q "corporate" (if she wants to keep working) but I can't fathom that they keep on selling this bag, I guess just assuming those that have problems will send it back and those who don't will be satisfied. It just seems sort of shoddy to me. I would've expected better of them. It appears I was wrong.

Re: GILI ROMA 2 handle issues

Chefgal — Wed, 15 Jan 2014 04:06:10 GMT

I, too, watched Lisa presenting the bags on PM Style last night, especially since me & the lovely ladies above had recently been discussing this on another thread. I was hoping that she would say they switched manufacturers or did something (anything) to address the obvious flaws in this product. All she said was that 34,000 had been sold since October & that she's traveled extensively with hers & they only get better with age. I shouldn't have been, but as a consumer I felt slapped in the face. And as we near the end of January - the close of the holiday return policy - I'm sure QVC will be seeing 33,500 or so of these bags returned. I hope so because this is inexcusable.

Re: GILI ROMA 2 handle issues

grandma r — Wed, 15 Jan 2014 04:21:14 GMT

I have the ostrich in this bag. I must be one of the lucky ones as I preordered the bag. I have used it every day since it was delivered, sometimes as a tote. I have no problems to date. In fact, I was out in the rain on Saturday and today, and even though it had some rain on it, there is no damage or staining from water spots. I will say that I used a good leather moisturizer on it the day it came (as I do with all of my leather bags). I can only speak for myself.....I love this bag!!!!! Do I wish it had a closure, sure, but, it is not a big deal. I keep the contents in smaller cosmetic type bags as I always do. That is just me...I like being organized and I know exactly where to find what I'm looking for. I have no idea why the Q would resend returned defective bags out; one would think those would be returned to the manufacturer. Hopefully, the problem will be resolved soon.

Re: GILI ROMA 2 handle issues

MeganRose — Wed, 15 Jan 2014 18:49:50 GMT

LISA:

Please use a good quality leather to make your bags! We are having to return the GILI bags. The handles crack!!! What's it going to take to get your attention? We're spending our hard earned money on these low quality bags.

Re: GILI ROMA 2 handle issues

msnicky — Fri, 17 Jan 2014 23:34:25 GMT

Please note that Lisa R. DID address the issues with the handbags during one of her evening shows, she mentioned that she got some feedback and have made the appropriate changes This was also mentioned in the fashion forum

Re: GILI ROMA 2 handle issues

Chefgal — Sat, 18 Jan 2014 00:11:27 GMT

Thank you to Megan Rose & to all the others who have spoken out in an attempt to get the Q's attention on this matter. For every one of us who speaks out, I'm sure there are thousands who are unaware of the forum or aren't comfortable about going public. I'm hoping that if we keep speaking up someone, somewhere, who works for QVC will address this issue. They are still selling the bag & posting photos on Facebook, so even more consumers will unwittingly find themselves in the same predicament as we did. And that's just unethical in my opinion.

Re: GILI ROMA 2 handle issues

MeganRose — Tue, 21 Jan 2014 20:59:00 GMT

On 1/14/2014 nantucket shore said:
I don't know how it would be resolved, what they are selling are the same lot of bags that were originally manufactured, I would wait for a Roma 3 and then check if the issue has been resolved.

nantucket shore:

Good thinking. Hopefully GILI 3 will be of a good grade of leather.

Re: GILI ROMA 2 handle issues

tailfeathers — Wed, 22 Jan 2014 04:16:10 GMT

I am sad I had to return my Gili bag. Lisa is so sweet to address the problem.

Re: GILI ROMA 2 handle issues

stevieb — Wed, 22 Jan 2014 04:18:22 GMT

On 1/17/2014 msnicky said: Please note that Lisa R. DID address the issues with the handbags during one of her evening shows, she mentioned that she got some feedback and have made the appropriate changes This was also mentioned in the fashion forum

Wow, I missed that and good for her. They might do well to mention it whenever the bag is presented, at least for the time being, since there are lots of folks still thinking the handle problem hasn't been addressed and corrected.

Re: GILI ROMA 2 handle issues

divine — Thu, 23 Jan 2014 01:57:15 GMT

On 1/21/2014 stevieb said:
On 1/17/2014 msnicky said: Please note that Lisa R. DID address the issues with the handbags during one of her evening shows, she mentioned that she got some feedback and have made the appropriate changes This was also mentioned in the fashion forum

Wow, I missed that and good for her. They might do well to mention it whenever the bag is presented, at least for the time being, since there are lots of folks still thinking the handle problem hasn't been addressed and corrected.

I think they should recall all the defective bags that they've already sold. Are they still selling any of these bags that haven't been corrected? Was the rest of that inventory removed? I wonder if she addressed these issues?

Re: GILI ROMA 2 handle issues

Ladybug724 — Thu, 23 Jan 2014 02:19:41 GMT

On 1/21/2014 tailfeathers said:
I am sad I had to return my Gili bag. Lisa is so sweet to address the problem.

Sweet?? She had better address it--I'd think damage control would be in order. I think it's just good business for her to address it

Re: GILI ROMA 2 handle issues

stevieb — Thu, 23 Jan 2014 03:12:50 GMT

On 1/22/2014 Divine said:
On 1/21/2014 stevieb said:
On 1/17/2014 msnicky said: Please note that Lisa R. DID address the issues with the handbags during one of her evening shows, she mentioned that she got some feedback and have made the appropriate changes This was also mentioned in the fashion forum

Wow, I missed that and good for her. They might do well to mention it whenever the bag is presented, at least for the time being, since there are lots of folks still thinking the handle problem hasn't been addressed and corrected.

I think they should recall all the defective bags that they've already sold. Are they still selling any of these bags that haven't been corrected? Was the rest of that inventory removed? I wonder if she addressed these issues?

Obviously, I have no idea. I imagine she addressed only what QVC permitted her to address. At the end of the day they call the shots.

Re: GILI ROMA 2 handle issues

skyblue — Thu, 23 Jan 2014 04:59:46 GMT

Check out the bad photos of this bag on the fashion forum!

Re: GILI ROMA 2 handle issues

Kimi Eliz — Thu, 23 Jan 2014 14:21:31 GMT

She did respond on her Facebook page. Per Customer Service, one of the manufacturers had the issue and they are no longer using them. That being said, how many are still out there ready to be sold? I had to send mine back and I hated it. Hands down my favorite bag. I LOVED it.