topic Unreal in Fashion

Unreal

schorsch — Wed, 11 Mar 2026 13:46:25 GMT

I placed an order this morning and it showed no shipping charges, so I didn't use the free shipping code listed on the web page. After placing the order I looked it up to make sure I ordered the correct shirt. I saw that after the order had been placed I was charged $21.50 for shipping. WHAT? How can they add a cost after it shows no shipping charge and the order has been placed. I immediately called customer service and got no where so I tried the online chat. I was told it would be sent to billing to be reviewed and I would hear something in 3 days. How unethical of QVC in the first place and then to take 3 days to review it. Crazy! It's no wonder people have stopped shopping here and it's in financial trouble. Very unethical business practice.

Re: Unreal

wagirl — Wed, 11 Mar 2026 14:10:27 GMT

Write everything down and when that 3 days are up--chat again about it all. Just don't wait and expect them to get back to you. Have had to do that a few times with qvc and hsn----but they did right by me. I don't know about being unethical--I'd say more incompetent. Been dealing with ALOT of incompetence lately myself-- is so annoying !!!!

Re: Unreal

alohakz — Wed, 11 Mar 2026 14:18:27 GMT

@schorsch 21.50 shipping

Re: Unreal

ajsidney12 — Wed, 11 Mar 2026 18:05:39 GMT

@alohakz Another reason QVC needs to restructure their shipping charges. You should get Free shipping at a certain point like almost all other retailers offer now. It may be a set limit of $50 (one of the kids clothing stores) or it might be $100 (Lands End I think, cannot recall and I just ordered from them too. lol).

Re: Unreal

ID2 — Wed, 11 Mar 2026 14:37:27 GMT

Wow! I only shop at stores that offer free shipping and returns. Von Maur is a wonderful store to buy from. Top notch service.

Re: Unreal

Tori3569 — Wed, 11 Mar 2026 14:43:42 GMT

Can you please give the item number? It's obviously an error. $21.50 for shipping isn't possible. If you can't cancel, give them time to fix it.

Re: Unreal

Susan345 — Wed, 11 Mar 2026 14:45:22 GMT

I would have immediately cancelled the order. Then reorder the item using the code. If it still does not work cancel again and live without it.

Re: Unreal

schorsch — Wed, 11 Mar 2026 14:52:24 GMT

I requested to cancel the order with customer service and they said it was too far along. I said I had just placed the order 5 minutes ago. She said there was nothing that she could do, I just had to wait until billing reviewed it. It just amazes me their business practices. The customer service has definitely gone by the wayside.

Re: Unreal

schorsch — Wed, 11 Mar 2026 14:53:39 GMT

The order had 6 items in it. I just thought there was a flash shipping event or I would have used the free shipping code on the website.

Re: Unreal

kaydee50 — Wed, 11 Mar 2026 15:49:17 GMT

@schorsch 6 items so you probably got charged s/h for each item?? What retailer does that except QVC/HSN???? I only order when there is free shipping with no "code" required.

And Macy's, for example, gives 30 minutes to cancel an order. I'm surprised QVC has stayed in business as long as it has but I'm sure there are many "loyal" customers.

Re: Unreal

Still Raining — Wed, 11 Mar 2026 15:50:00 GMT

Could it be a software glitch causing the lag in adding s&h?

Re: Unreal

rms1954 — Wed, 11 Mar 2026 16:00:25 GMT

Why didn't you use the free ship code in the first place???

Re: Unreal

schorsch — Wed, 11 Mar 2026 17:24:18 GMT

I had free shipping so the code wasn’t necessary.

Re: Unreal

BlueFinch — Wed, 11 Mar 2026 17:56:27 GMT

This is unusual. Could it be that the shirt had free shipping, but the other five items did not? Are you sure the other items had free shipping, too? Did you review the final order for free shipping, before clicking purchase?

Amazing how things can magically change sometimes, if we're not super careful. Not saying it's your mistake, but I can see how it could happen.

Then, of course, it could just be a Q glitch. They'll let you know. Be sure to let us know how it goes. We all need to watch out for this.

Re: Unreal

Tori3569 — Wed, 11 Mar 2026 18:54:36 GMT

It sounds like the $21.50 was the shipping charge for all 6 items. Absent any other information, it's the only thing that makes sense. So basically lesson learned?

Re: Unreal

nycalady — Wed, 11 Mar 2026 20:29:08 GMT

Between the shipping fees & the amount of time it takes to get an order, QVC is failing. I'm still waiting for an order placed on 3/4 paid $5.50 in shipping for a necklace ( it's supposed to arrive on 3/14).

Since placing that order I placed two Macy's, one eBay & one Costco order - they've all arrived or are scheduled to arrive before the QVC package does & shipping was free.
If & when QVC comes to an end they'll have no one to blame except themselves.

Re: Unreal

Kachina624 — Thu, 12 Mar 2026 01:39:55 GMT

The original summary page is just the item cost. The final page where you place the order has tax and shipping added. Apparently you weren't paying attention.

Re: Unreal

Kachina624 — Thu, 12 Mar 2026 01:42:22 GMT

@Still Raining wrote:
Could it be a software glitch causing the lag in adding s&h?

@Still Raining. There was no glitch, the order total is clearly listed on the page where you place the order. It's the same with every order.

Re: Unreal

elated — Thu, 12 Mar 2026 01:46:34 GMT

@schorsch You could have cancelled the order yourself without contacting CS. You go to your order and it says view order. You tap on that and it takes you to your total order. It states above the total cancel. Hit that button and it will verify the order was cancelled. Next time, try that. I don't understand why CS couldn't or wouldn't cancel your order. The shipping charge is exorbitant. One time I ordered a few items and when the total came up on shipping, I didn't put it through.

Your other choice is to email QVCsocialteam@qvc.com and explain what happened with your shipping and handling charges. Just give them the order number. I wouldn't wait for three days.

Re: Unreal

RescueLover — Thu, 12 Mar 2026 02:25:59 GMT

Unfortunately that is correct S&H for 6 items.

If they were Fashion items you could have saved that money by entering the Promo code - SPRINGLOOKFSH

They don’t automatically do that for You, even though the banner on the Home Page shows the offer.