topic Re: More Backorders in Fashion

More Backorders

Enjay — Sat, 05 Apr 2014 12:25:13 GMT

I checked my order status this morning, and my WK SS sweater in white is backordered. Seriously!? I ordered it at the beginning of the 6:00 PM show. There seems to be no rhyme or reason to this. Exactly when are we supposed to order new items that appear to be available? At midnight? First thing in the morning? During the show, when they're presented as being available? This is ridiculous and frustrating. Anyone else having this issue again?

Re: More Backorders

Favorite Son — Sat, 05 Apr 2014 12:29:59 GMT

My skirts have been processing for four days, now. I ordered them as soon as they came up. But so far, no dreaded backorder.

Re: More Backorders

ScrapHappy2 — Sat, 05 Apr 2014 13:42:03 GMT

My orders have been stuck in processing since 4/2 also. I'm waiting to see which items will be sent to back-order land......maybe today they will all ship!!!

Re: More Backorders

queendiva — Sat, 05 Apr 2014 13:48:00 GMT

What the....??

The linen blend pants that I ordered during the show shipped yesterday. The pants and jacket that I ordered on Wednesday morning, ahead of the show, are on back order. What??

Re: More Backorders

Meeras — Sat, 05 Apr 2014 13:52:08 GMT

my order is in progress as well

Re: More Backorders

shoesnbags — Sat, 05 Apr 2014 13:57:59 GMT

Ladies, this is what santorini said in the other backorder thread, started by shopsy:

I finally spoke to a supervisor. She told me that it doesn't matter if we order early or not. All orders are thrown into the pot and the customer's "place in line" is thrown away and "all orders are then attempted to be processed." That shocked me but maybe that's how it had worked all along. I guess I've just been lucky so far.

Awful as this sounds, I think it must be the truth given what we see happen time and time again with orders. And it's definitely not just Linea - I read similar complaints about other QVC orders all of the time. What a way to do business!

Re: More Backorders

queendiva — Sat, 05 Apr 2014 14:40:38 GMT

I just spoke with a CS rep. She explained that back order means that they did not receive all the quantity ordered. Frustrating. The black linen/rayon jacket and petite pants were all I wanted from this visit. IDK...

Re: More Backorders

Montana — Sat, 05 Apr 2014 15:41:19 GMT

I would give my eye teeth to sit in on a QVC corporate strategy meeting. I want to see and hear for myself how a business as large and far flung as QVC could be run in such a crazy manner.

Re: More Backorders

lrmuffin — Sat, 05 Apr 2014 15:55:26 GMT

On 4/5/2014 shoesnbags said:
Ladies, this is what santorini said in the other backorder thread, started by shopsy:

I finally spoke to a supervisor. She told me that it doesn't matter if we order early or not. All orders are thrown into the pot and the customer's "place in line" is thrown away and "all orders are then attempted to be processed." That shocked me but maybe that's how it had worked all along. I guess I've just been lucky so far.

Awful as this sounds, I think it must be the truth given what we see happen time and time again with orders. And it's definitely not just Linea - I read similar complaints about other QVC orders all of the time. What a way to do business!

I can't believe a huge enterprise like QVC gets away with this. If QVC has 99 skirts in size small, only 99 orders should be accepted. Then, it wouldn't matter whose order was filled first. If more merchandise was on the way, then that should be accepted as a waitlist order. It is unethical and I suspect illegal to oversell, expecting that some will cancel or return.

Re: More Backorders

DiAnne — Sat, 05 Apr 2014 16:04:09 GMT

On 4/5/2014 lrmuffin said:
On 4/5/2014 shoesnbags said:
Ladies, this is what santorini said in the other backorder thread, started by shopsy:

I finally spoke to a supervisor. She told me that it doesn't matter if we order early or not. All orders are thrown into the pot and the customer's "place in line" is thrown away and "all orders are then attempted to be processed." That shocked me but maybe that's how it had worked all along. I guess I've just been lucky so far.

Awful as this sounds, I think it must be the truth given what we see happen time and time again with orders. And it's definitely not just Linea - I read similar complaints about other QVC orders all of the time. What a way to do business! 

I can't believe a huge enterprise like QVC gets away with this. If QVC has 99 skirts in size small, only 99 orders should be accepted. Then, it wouldn't matter whose order was filled first. If more merchandise was on the way, then that should be accepted as a waitlist order. It is unethical and I suspect illegal to oversell, expecting that some will cancel or return.

Just like the airlines!!

I just checked and the rest of my order shipped today. I ordered at midnight as soon as the items were posted.

Re: More Backorders

lrmuffin — Sat, 05 Apr 2014 16:14:05 GMT

DiAnne, I haven't flown in 20 years. I would be furious if my travel plans were messed with.

Re: More Backorders

JGalt — Sat, 05 Apr 2014 18:27:09 GMT

Ordered the ponte jacket on March 31...."in process"

Other clothing ordered April 3, shows shipped. Only Linea orders are still "in process"

Re: More Backorders

crdlb — Sat, 05 Apr 2014 18:44:13 GMT

My orders stay in process for almost a week. I, too, can't believe that it is legal for them to take orders from customers when there isn't the adequate inventory to fill the orders. As far as how the ones that are backordered is determined, the way they determine that should also be illegal.

The vagaries of ordering Linea are too difficult to comprehend. Why we should have to act as though we're in a lottery to give them our money is absurd.

Re: More Backorders

Barbara in Virginia — Sat, 05 Apr 2014 21:00:57 GMT

On 4/5/2014 queendiva said:
I just spoke with a CS rep. She explained that back order means that they did not receive all the quantity ordered. Frustrating. The black linen/rayon jacket and petite pants were all I wanted from this visit. IDK...

NOT TRUE! They have oversold the item! They are attempting to shift the blame to the vendor. Happened to me TWICE! After I screamed up and down the line of the chain of command they finally ""found"" my items to ship to me.

All of my selections from the last two shows are still ""In Process"". My OTO shipped immediately.

Re: More Backorders

ScrapHappy2 — Sat, 05 Apr 2014 21:22:48 GMT

My complete order shipped today!!!!

Re: More Backorders

kittymomNC — Sat, 05 Apr 2014 21:28:19 GMT

I've had several items that I ordered the minute they were introduced - not something that was restocked. One pair of Clarks navy boots last year was a TSV and I ordered during the midnight hour. They wound up on backorder and it took 3 weeks. I've had it happen this year with another pair of boots, never been shown before, I ordered the minute they hit the screen. They also went on backorder, and when I finally received them, they weren't exactly the same boot - the one shown had silver studs on it and were a light "navy" (although I wouldn't have called it navy), the ones I received were very dark true navy with GOLD studs. They went back. And when I looked at the most current video, they were still showing the same light blue boots with silver studs--I almost went ballistic-I really wanted those boots!

Customer Service has told me on each occasion that it was because there was a mistake in inventory, but they did blame it on the vendor. I basically told them they need to send a message up to the PTB that they needed to hire someone who could count!

Re: More Backorders

H20gal — Sat, 05 Apr 2014 21:32:34 GMT

All my Linea orders have shipped, including the denim ankle pants and exposed zipper vest. I didn't order any of the linen items though. I hope you see some movement soon!

Re: More Backorders

simba mom — Sat, 05 Apr 2014 21:49:55 GMT

I have noticed on the forum that people have received the denim vests & denim ankle pants. These were waitlist items ordered during the nanosecond they were shown. I called c/s & even talking to a supervised they could not give me any information. They told me they were 'sold out'! I said this is very unfair & possibly illeagal to allow some the opportunity to order & not allow everyone who wants them. Total frustration!!

Re: More Backorders

shoesnbags — Sat, 05 Apr 2014 22:37:04 GMT

On 4/5/2014 Barbara in Virginia said:
On 4/5/2014 queendiva said:
I just spoke with a CS rep. She explained that back order means that they did not receive all the quantity ordered. Frustrating. The black linen/rayon jacket and petite pants were all I wanted from this visit. IDK...

NOT TRUE! They have oversold the item! They are attempting to shift the blame to the vendor. Happened to me TWICE! After I screamed up and down the line of the chain of command they finally ""found"" my items to ship to me.

All of my selections from the last two shows are still ""In Process"". My OTO shipped immediately.

And yet my OTO is still ""in process."" The whole system is nuts!

Re: More Backorders

Daysdee — Sat, 05 Apr 2014 22:41:11 GMT

On 4/5/2014 Barbara in Virginia said:
On 4/5/2014 queendiva said:
I just spoke with a CS rep. She explained that back order means that they did not receive all the quantity ordered. Frustrating. The black linen/rayon jacket and petite pants were all I wanted from this visit. IDK...

NOT TRUE! They have oversold the item! They are attempting to shift the blame to the vendor. Happened to me TWICE! After I screamed up and down the line of the chain of command they finally "found" my items to ship to me.

All of my selections from the last two shows are still "In Process". My OTO shipped immediately.

I agree that it is when they oversell something. If they didn't have the quantity in stock, they should do an advance order so customers will know they aren't getting the item shipped within a few days.