topic Re: Free Exchanges, maybe........... in Fashion

Free Exchanges, maybe...........

charsha — Fri, 23 Feb 2024 19:13:23 GMT

I am so frustrated with free exchanges. I have NEVER received an exchange requested, and I check the available inventory before I send it back.

So today, once again, I receive an email of a pending return amount due to my "return". I wrote on the return mailing label it was an exchange, and printed out my invoice and placed inside with clear instructions it was an even exchange for a smaller size, same color. The item is still available.

Contacted thru FB Chat, which I use all the time for CS, and they have not gotten back to me yet. Online chat will not work for me for some reason. I realize I can call, but it's easier to deal with online.

Does anyone else have this issue??

Re: Free Exchanges, maybe...........

Love my grandkids — Sat, 24 Feb 2024 03:44:48 GMT

@charsha I suggest you bite the bullet and call. Obviously you are getting nowhere any other way. I don't see why you won't call.

There have been lots of posts about how helpful CS service is **on the phone.**

Re: Free Exchanges, maybe...........

Kachina624 — Fri, 23 Feb 2024 19:59:16 GMT

@charsha. Are you following the new instructions for exchanges or just writing "exchange" on the return slip? Apparently it makes a big differences as many people report great success with it.

Take time to go to CS and review the procedure.

Re: Free Exchanges, maybe...........

SaveTheTurtles — Fri, 23 Feb 2024 20:28:49 GMT

I was always leery of the exchange process. Luckily have not had to use it.

Re: Free Exchanges, maybe...........

Big Joanie — Sat, 24 Feb 2024 12:07:55 GMT

Well here is what I do ... it's a little risky ... but I re-order the item

and then do a return instead of the exchange ....I've been

lucky .. and i do try not to use it too often ....