topic Re: New sizing ? in Fashion

New sizing ?

mariadomenica — Tue, 12 Jul 2022 12:55:03 GMT

What the heck is up with the sizing on QVC.com...letters that don't make sense...seems odd and not easy...must click on every box.....DIDICULOUS...I thought my internet switched to a different language..

Re: New sizing ?

Teddixat — Tue, 12 Jul 2022 13:01:40 GMT

@mariadomenica Something crazy is going on.

for example. Look at this craziness

https://www.qvc.com/Vionic-Adjustable-Unisex-Recovery-Slide-Sandals---Rejuvenate.product.A479124.html?productNumber=A479124&sc=ISRC

'yesterday I tried to print a label to return an item and the return label wouldn't load. I finally gave up and made my own.

Constant glitches and problems with this website . Pathetic really.

Re: New sizing ?

Venezia — Tue, 12 Jul 2022 13:01:54 GMT

@mariadomenica wrote:
What the heck is up with the sizing on QVC.com...letters that don't make sense...seems odd and not easy...must click on every box.....DIDICULOUS...I thought my internet switched to a different language..

@mariadomenica - I noticed that, too, and sent an email to the Social Team about it. It's clearly another glitch in the system and they can relay that to the I.T. department.

Re: New sizing ?

FranandZoe — Tue, 12 Jul 2022 13:10:24 GMT

How crazy. Surely it must be a glitch. But even if it is that's crazy enough.

I just checked an item I've been stalking to buy in another color. When I click on the color it gives the size - chambray x-small - then underneath the colors it gives the size as large.

I'd be afraid to order anything at this point.

Re: New sizing ?

Teddixat — Tue, 12 Jul 2022 13:10:26 GMT

@Venezia I just sent an email to the social team too. Honestly, there is no excuse for this. A shopping channel that reaches as many people as the Q does should not have these kinds of issues. It's not just one issue, it's many many issues.

Re: New sizing ?

Caaareful Shopper — Tue, 12 Jul 2022 13:11:06 GMT

@Venezia Yes, it started sometime yesterday. A lot of items have messed up sizing.

I looked at the Logo leggings from yesterday's TSV and found the same weird mix-up.

Re: New sizing ?

meem120 — Tue, 12 Jul 2022 13:20:06 GMT

Forget the sizing......theyre screwing up Easy Pay payments. Nothing is going through. I paid my easy pays off on July 1, theyre still in billing. This is screwing up my bank account!

Re: New sizing ?

pupwhipped — Tue, 12 Jul 2022 13:34:54 GMT

I truly think QVC is being taken over by aliens.

Re: New sizing ?

Reilley — Tue, 12 Jul 2022 13:36:44 GMT

I also recd 2 tops, same item number, shipped from same city and same shipping method arriving same day! No return label in either. I also purchased same top, different color for my sister and a label was included! I tried printing from QVC website for return labels but after filling out the info required, mine wouldn't print (tried several times). I know how to work printers and computers so this is not a user error! I called CS and they sent me a return shipping label via email but not the portion why I would be returning it. Too many steps for a "customer" to have to take!

Re: New sizing ?

Lake4 — Tue, 12 Jul 2022 14:07:07 GMT

Glad to hear others are seeing what I am seeing with the sizes/colors. (Well, not really glad at all, just good to know I am not alone). As others have said, a bad situation for QVC and anyone who wants to order. Hoping that this glitch will be fixed soon.

Many, many tech glitches on the Q's website. I think it needs a complete rewrite...

Re: New sizing ?

Winkk — Tue, 12 Jul 2022 14:13:23 GMT

it seems that a lot of these problems developed since the new CEO started. I never remember having so many issues with IT. I have really cut back on my clothes shopping. I only buy items I know I will be keeping.

Re: New sizing ?

oleollie — Tue, 12 Jul 2022 14:13:51 GMT

Definitely off with sizing and color choices. The ordering process is a nightmare. A definite glitch in their system. I will not order till this is rectified.

Re: New sizing ?

shoechic — Tue, 12 Jul 2022 14:50:17 GMT

Yet another "glitch"

Shoes are the same way

Re: New sizing ?

Bookplate — Tue, 12 Jul 2022 15:22:27 GMT

It almost looks as if QVC's IT department is determined to undermine the corporation. . .

Re: New sizing ?

ruthbe — Tue, 12 Jul 2022 15:41:33 GMT

I sure hope this is not the new way they are displaying the different sizes available ....it is soooo confusing.

and regarding the easy pay issues....yes having problems.. I received response from QVC...upgrade from social team. upgrade to system. don't know when it will be fixed. the usual response. ******

Re: New sizing ?

BirkiLady — Tue, 12 Jul 2022 18:39:45 GMT

Add to the problems: QVC gave me 1/2 of my credit last week. When I called Customer Service, they said to call back "next Friday and see if the other half will be processed." Sounds like more trouble at QVC than IT problems to me.

That was my final purchase (and return). Not going to be making any more!

Re: New sizing ?

aroc3435 — Wed, 13 Jul 2022 13:03:05 GMT

@Reilley If this might help you at all I think several days ago another poster said if you are trying to print the return form just print it blank (i.e. don't fill in anything) and it will produce the document. Then I guess you just fill in the information by hand.

I don't have a printer and haven't needed to return anything but maybe this will resolve your problem.

They certainly raise a lot of barriers to having a satisfying shopping experience here. Their software system/mainframe--what ever it is--is woefully out of date. As a decidedly NON computer savvy person I know that much where having a state of the art computer system was essential. Lived through three new system implementations in thirty-five years with one employer, with the "tweaking" of the latest about to get underway when I took early retirement in June, 2017.

Best,

aroc3435

Washington, DC

Re: New sizing ?

gertrudecloset — Tue, 12 Jul 2022 22:23:28 GMT

@Winkk wrote:
it seems that a lot of these problems developed since the new CEO started. I never remember having so many issues with IT. I have really cut back on my clothes shopping. I only buy items I know I will be keeping.

You must have forgot all about the pages and pages of complaints in Customer Care that were there with the SAME problems before the new CEO. I didn't though....