topic Re: Advance Order in Fashion

Advance Order

Chucklesaunt — Sun, 12 Sep 2021 14:31:01 GMT

I just discovered the OTO Kim Gravel sweater I purchased during fashion days is an advanced order. This was never mentioned during the presentation so I have no clue when it will arrive. I understand the supply chain issues but the lack of transpancy is frustrating.

Re: Advance Order

LillyBee2 — Sun, 12 Sep 2021 14:42:09 GMT

I watched Kim's show and wanted to order the dip dyed sweater - I don't know if you are refering to the sweater, but it had a special price for the show. I wasn't able to order even on the waitlist. I went back this morning to see if it's available, low and behold many of the sizes and colors are available. I don't know if it's advanced order, don't mind if it is. But, do you think they only have a few at the special price and then raise it back to regular price. The little flash pop up said 2,147 order today! Make me go , hmm. I do agree if it's advance order it needed to be clearly notified. Maybe alot have cancelled because it is an advanced order and they are frustrated also.

Re: Advance Order

KingstonsMom — Sun, 12 Sep 2021 15:26:14 GMT

And now it's $10 more than the One Time Only price when it wasn't available.......funny, huh?

Re: Advance Order

millieshops — Sun, 12 Sep 2021 15:57:52 GMT

@KingstonsMom can shoppers cancel if an order is marked advanced?

I pay so little attention to the details because I am so determined not to buy any new clothes for at least another 6 months -- not here or anywhere else.

Re: Advance Order

KingstonsMom — Sun, 12 Sep 2021 16:00:02 GMT

@millieshops

Yes, if an order is 'advance order' it can be cancelled, just like a 'waitlist' order.

Re: Advance Order

millieshops — Sun, 12 Sep 2021 16:06:41 GMT

@KingstonsMom so maybe the next day availability is because people cancelled after the special price ended. That's not funny at all - but it does say that if you order and cancel, it could cost someone else the special price.

if you owned the business, how would you choose to solve the problem?

Re: Advance Order

KingstonsMom — Sun, 12 Sep 2021 16:18:10 GMT

@millieshops

I was trying to say that many customers order a special price item in multiple sizes/colors in case it sells out, then change their mind after the sale price is over for anyone who missed them before they sold out.

There's nothing QVC can do to prevent this, the 'funny' part was towards customers who have a habit of doing this and they admit it on posts here.

Re: Advance Order

RollTide2008 — Sun, 12 Sep 2021 18:12:25 GMT

I ordered it on the app and it was clearly marked advance order. It’s too warm to wear it here now anyway.

Re: Advance Order

Alter Ego — Sun, 12 Sep 2021 19:15:29 GMT

I just looked on my phone and I really don’t see anywhere on the product page that it’s advance order. I did see it when I put in my cart - not that I would have noticed it if I wasn’t looking for it in my rush to check out. I also tried using “speed buy”. The part that says advance order is located lower on the page and is not what the screen immediately shows - it immediately wants you to finish your purchase.

I agree with the OP - the hosts need to make it clear and the website also should be more obvious. At least when you buy something on waitlist, there is a pop up so you know - maybe something like that would be helpful? I also understand supply issues, etc etc. But be transparent - just makes them look sneaky IMO.

Re: Advance Order

SilleeMee — Mon, 13 Sep 2021 00:13:12 GMT

I have a question...

I placed an order before the extended holiday return kicked in but it's an advanced order which won't ship until 9/20. So does that qualify the order for holiday returns? TIA