topic Customer Service Help Needed in Fashion

Customer Service Help Needed

Denise in PA — Sat, 07 Aug 2021 19:16:30 GMT

I need assistance to cancel an order placed last night.

When I tried to cancel the order, the notation indicated it can not be chanaged.

This item does not ship until 8/16/21 - 9 days out.

Please cancel order #****.

I appreciate your help with this situation.

**edited to remove personal information (order number)

Re: Customer Service Help Needed

Kachina624 — Sat, 07 Aug 2021 19:08:26 GMT

@Denise in PA Since you didn't post in the Customer Care forum, it many not be seen. Email the mods at QVCSocialTeam@QVC.com. Don't get your hopes up as they often can't be canceled.

Re: Customer Service Help Needed

Barbara-QVC — Sat, 07 Aug 2021 19:18:55 GMT

@Denise in PA wrote:

I need assistance to cancel an order placed last night.

When I tried to cancel the order, the notation indicated it can not be chanaged.

This item does not ship until 8/16/21 - 9 days out.

Please cancel order #****.

I appreciate your help with this situation.

**edited to remove personal information (order number)

@Denise in PA

I am very sorry for any confusion - 8/16 is your estimated delivery date, not the actual ship dates.

Unfortunately the order is too far into processing so I am unable to cancel it for you. Should you wish to return it, please mark pack slip return reason "Received wrong item" to ensure return label fee is waived.

Barb

Customer Care