topic Re: Every order is “in process” in Fashion

Every order is “in process”

Effie54 — Sun, 28 Mar 2021 19:25:48 GMT

It seems that every order is "in process", even if you ordered the item 3 minutes ago. You used to be able to cancel an order, even within an hour. Now, it's etched in stone, and there are no changes to be made.

Re: Every order is “in process”

Nonametoday — Sun, 28 Mar 2021 19:37:43 GMT

@Effie54 wrote:
It seems that every order is "in process", even if you ordered the item 3 minutes ago. You used to be able to cancel an order, even within an hour. Now, it's etched in stone, and there are no changes to be made.

@Effie54

Trap to keep you from canceling. Same thing happened to me. I had ordered the wrong size, could not cancel. Could not get customer support to respond. Finally received the merchandise after more than a week and paid someone to alter the pants for me.

Re: Every order is “in process”

febe1 — Sun, 28 Mar 2021 19:49:00 GMT

I've been told they can't cancel when the order is immediately sent to the vendor for shipment. IOW, they're blaming it on the vendor and could easily cancel it.

Re: Every order is “in process”

alohakz — Sun, 28 Mar 2021 19:50:20 GMT

my Nespresso has said 'preparing your order' for over a month

Re: Every order is “in process”

skatting44 — Sun, 28 Mar 2021 19:55:38 GMT

Yes, had the same happen to me . Seems to me it just traps you. If it's the vendor than what in the world are they doing ? Are they selling items they do not have in stock ? Are they waiting for people to return merchandise so they can resell ? Or are they just waiting to get a numeric amt of an sales on a particular item ?

Re: Every order is “in process”

SurferWife — Sun, 28 Mar 2021 19:57:17 GMT

I'm able to cancel an order "in process". Once it transitions to "preparing your order", I can't.

Re: Every order is “in process”

KaySD — Sun, 28 Mar 2021 20:21:42 GMT

QVC can establish it's own practices, of course they can--every retailer does this.

But I would strongly suggest (and GREATLY appreciate!) a clearer definition of what these practices really are, so we can avoid mistakes.

I agree there needs to be a reasonable window for cancellation--an hour would be the absolute minimum, and IMO it should be longer. Again, whatever the window is, it needs to be unabiguous and easy to find--and the same for all items and orders.

Re: Every order is “in process”

Catch71 — Sun, 28 Mar 2021 21:31:01 GMT

I buy from several online sites and none of them let you cancel once you submit and pay. Q used to allow it, but it was not a given. They are no different than any other retailer. Have you ordered online from Kohls, Target, Macy's etc? They do not let you cancel either. Bottom line is be sure when you hit submit because if you change your mind you will have to pay to return.

Re: Every order is “in process”

febe1 — Mon, 29 Mar 2021 03:44:11 GMT

@Catch71 wrote:
I buy from several online sites and none of them let you cancel once you submit and pay. Q used to allow it, but it was not a given. They are no different than any other retailer. Have you ordered online from Kohls, Target, Macy's etc? They do not let you cancel either. Bottom line is be sure when you hit submit because if you change your mind you will have to pay to return.

@Catch71 , my understanding is you don't pay until they ship.

Re: Every order is “in process”

Effie54 — Mon, 29 Mar 2021 13:32:23 GMT

@Nonametoday wrote:
@Effie54 wrote:
It seems that every order is "in process", even if you ordered the item 3 minutes ago. You used to be able to cancel an order, even within an hour. Now, it's etched in stone, and there are no changes to be made.
@Effie54
Trap to keep you from canceling. Same thing happened to me. I had ordered the wrong size, could not cancel. Could not get customer support to respond. Finally received the merchandise after more than a week and paid someone to alter the pants for me.

It seems rather unfair on the Q's part (and short sighted) for a customer not to be able to cancel within say an hour or so. We used to be able to edit or cancel all the way up until the item was actually processed. I have an item that has not shipped, and is no longer available. I'm betting that it was sold by mistake and I'll get a note saying it was sold out - and sorry, we can't ship it.

Re: Every order is “in process”

Effie54 — Mon, 29 Mar 2021 13:33:19 GMT

@alohakz wrote:
my Nespresso has said 'preparing your order' for over a month

UGH! You've got to be kidding! I think if I really didn't want it, I'd insist on canceling and go buy it on Amazon.

Re: Every order is “in process”

Effie54 — Mon, 29 Mar 2021 13:34:09 GMT

@SurferWife wrote:
I'm able to cancel an order "in process". Once it transitions to "preparing your order", I can't.

I tried - it was automatically "preparing your order" instantly.

Re: Every order is “in process”

Effie54 — Mon, 29 Mar 2021 13:35:45 GMT

@Catch71 wrote:
I buy from several online sites and none of them let you cancel once you submit and pay. Q used to allow it, but it was not a given. They are no different than any other retailer. Have you ordered online from Kohls, Target, Macy's etc? They do not let you cancel either. Bottom line is be sure when you hit submit because if you change your mind you will have to pay to return.

Oh ya, I've ordered from Kohl's, LL Bean, Macy's, JC Penney's, etc. and if I need to cancel or change an order, I called Customer Service and it was taken care of immediately!

Re: Every order is “in process”

ellada — Mon, 29 Mar 2021 15:53:36 GMT

QVC needs to go back to the way things were in the past, yes we used to be able to edit ,cancel our order after purchase with plentyof time of being able to,not sure why they decided to go that route, other than incovienence customers maybe?

Re: Every order is “in process”

Catch71 — Mon, 29 Mar 2021 14:07:20 GMT

@Effie54

Wow; I never called to cancel so I didn't know you could do that.