topic Re: Johnny Was complaint in Fashion

Johnny Was complaint

stuyvesant — Sat, 15 Aug 2020 00:41:22 GMT

I realize this is the Q and I am grateful that they let us talk. I'm not praising any other vendor, I'm just venting.

I am beginning to think Johnny Was is crooked. I order things but nothing happens and my money is tied up except I'm so confused I don't know what's going on. Anybody else have this problem?

Re: Johnny Was complaint

IamDoodles — Sat, 15 Aug 2020 01:05:07 GMT

nope. never had a problem with them. Lovely merchandise, quick to ship. Maybe the items you have ordered are out of stock. Have you contacted customer service?

Re: Johnny Was complaint

Jasmine19 — Sat, 15 Aug 2020 01:07:23 GMT

I ordered a set of five face masks back in the spring. They were supposed to be made from a variety of Johnny Was super cute, colorful fabrics. There was a photo showing the fabrics. After waiting four weeks I received the masks. One of them was pretty, the other four were made from dark, drab, ugly prints - nothing like the fabrics seen in Johnny Was catalogs. I've only worn one and donated the others. That's my only experience with this company.

Re: Johnny Was complaint

shoekitty — Sat, 15 Aug 2020 01:09:29 GMT

I have bought johnny was for years, but never from his website. I am sure thewebsite is legit, but might be slow wit little communication at tis time.

Re: Johnny Was complaint

Tessa Mendoza — Sat, 15 Aug 2020 01:17:39 GMT

I have purchased many items from Johnny Was, some from Neiman Marcus and some from the actual website. Never had a problem. It does sound like something is going on now.

But, I also ordered some masks awhile back. Same issue another poster had. One mask was lovely, the others were drab and nothing like the picture.

Re: Johnny Was complaint

stuyvesant — Sat, 15 Aug 2020 01:19:09 GMT

I like the Johnny Was masks. I think they and the DXL masks are the best on the market. Just my opinion folks.

I'm waiting for a ton of stuff that I've ordered and paid for and there we are.

Re: Johnny Was complaint

CHIP62 — Sat, 15 Aug 2020 01:42:49 GMT

@stuyvesant ,

I also buy most of JW from NM and from his online shop at the Hamptons they even honor all the promotions and more. Unfortunately I also had the same experience with one set of the masks the other was lovely🌻I suggest that you use the chat and connect with one of the sale associates

Re: Johnny Was complaint

patbz — Sat, 15 Aug 2020 01:52:02 GMT

I bought a set and they are among my favorites. A plus is that you can use a filter with them.

Re: Johnny Was complaint

Zernia Rose — Sat, 15 Aug 2020 08:23:25 GMT

I purchase my Johnny Was from NM mainly. I ordered masks thatook a wile to arrive and they were a mix of patterns. I put several items in my cart during the 30-70% off sale and they were sold out before I could buy them. Customer Service was great and now I receive periodic emails from one their clerks in a store. They have some of the most creative and colorful silks.

Re: Johnny Was complaint

furbabylover — Sat, 15 Aug 2020 15:02:56 GMT

I have noticed that Johnny Was' shipping and refunding are both really slow right now. They seem to be a very legit company. I have done business with them for years without a problem. If you call them they almost always take care of the problem while you are on the phone. Don't worry, just call them.

Re: Johnny Was complaint

Imaoldhippie — Sat, 15 Aug 2020 18:09:20 GMT

What do you mean by "nothing happens"?

Re: Johnny Was complaint

Bestdressed — Sun, 16 Aug 2020 12:48:47 GMT

@stuyvesant I place 3 orders a couple days ago. After reading your complaint ...I noticed they have numerous complaints in facebook, BBB, yelp etc. on their non-existant CS and lack of shipping.

Did they charge your credit card immediately after placing order and before they shipped items? I ordered sale items that had low 1-2 inventory. I wonder if these items are actually not available. After reading the reviews... sorry I placed any orders. I guess I'll find out how good/bad this experience will be.

Re: Johnny Was complaint

qbetzforreal — Sun, 16 Aug 2020 15:20:05 GMT

They are located here in LA's garment district which was recently hit by COVID-19. This could be part of the delay.