topic Re: OUTRAGED!!!! in Fashion

OUTRAGED!!!!

Secretariat1 — Thu, 06 Aug 2020 14:56:26 GMT

I took the trouble to return 11 items by UPS two weeks ago and I know QVC received it because of the tracking #. Not only haven't I received a refund for any of them, but, I've waited on hold for hours now on several occasions to reach CS and I haven't been able to get anyone!!!! This is completely outrageous to me and totally unacceptable. Maybe QVC should put as much effort into responding to their customers as they do in exploiting Christmas!!!!!!!!! And don't tell me this thread should be in Customer Care bc I've already tried that with zero results. DISGUSTUNG!!!!!!!

Re: OUTRAGED!!!!

Pepper52 — Thu, 06 Aug 2020 15:00:40 GMT

I am as OUTRAGED as you are. I have 6 items that I returned 2 months ago. No one will answer the CS phone #. I am not going to shop QVC until my returns are credited.

Oh by the way, I am still paying for them on my monthly statement.

Re: OUTRAGED!!!!

tiny 2 — Thu, 06 Aug 2020 15:06:23 GMT

@Secretariat1 wrote:
I took the trouble to return 11 items by UPS two weeks ago and I know QVC received it because of the tracking #. Not only haven't I received a refund for any of them, but, I've waited on hold for hours now on several occasions to reach CS and I haven't been able to get anyone!!!! This is completely outrageous to me and totally unacceptable. Maybe QVC should put as much effort into responding to their customers as they do in exploiting Christmas!!!!!!!!! And don't tell me this thread should be in Customer Care bc I've already tried that with zero results. DISGUSTUNG!!!!!!!

@Secretariat1 @Pepper52 , Most people are having success with notifying the mods.

QVCSocialTeam@qvc.com

Re: OUTRAGED!!!!

KingstonsMom — Thu, 06 Aug 2020 15:54:01 GMT

First of all, calm down and send a less incendiary email to the Social Team at QVCSocialTeam@qvc.com, providing your return information.

And if you need to return 11 items at one time, maybe you should look at your shopping 'habit' on QVC.

If I had to return 11 items at one time from any company, I would reconsider shopping there at all.

But 'attitude' is everything' when seeking help and resolution to any problem.

Re: OUTRAGED!!!!

CLHS68 — Thu, 06 Aug 2020 15:08:52 GMT

Maybe you return to much stuff. I have returned very little over the years.

Re: OUTRAGED!!!!

fthunt — Thu, 06 Aug 2020 15:11:37 GMT

I haven't returned eleven things = in eleven years.

Re: OUTRAGED!!!!

KingstonsMom — Thu, 06 Aug 2020 15:12:16 GMT

@CLHS68

Yep! The next "OUTRAGE" will be when they receive the 'Too many returns letter", just wait for it.

Re: OUTRAGED!!!!

fthunt — Thu, 06 Aug 2020 15:12:57 GMT

"Took the trouble to return"................?

You wanted your money back.....right?

Re: OUTRAGED!!!!

Kachina624 — Thu, 06 Aug 2020 15:18:12 GMT

When they received eleven items back, maybe QVC was OUTRAGED!!!!

Re: OUTRAGED!!!!

ALRATIBA — Thu, 06 Aug 2020 15:18:28 GMT

Wow! Eleven items returned!

In all the years I've shopped here - two items returned.

Re: OUTRAGED!!!!

northiie57 — Thu, 06 Aug 2020 15:19:15 GMT

Have you tried LIVE CHAT? I have success that way ...no waiting and got my answer quick....good luck!

Re: OUTRAGED!!!!

ID2 — Thu, 06 Aug 2020 15:22:22 GMT

If anyone is returning 6 and 11 items at a time, I think it's about time they start shopping somewhere else. I've never returned that many items! TIme to turn off the tube and shop local!!

Re: OUTRAGED!!!!

RollTide2008 — Thu, 06 Aug 2020 15:28:20 GMT

My last return took 3 weeks. I was patient about it and found no reason for outrage, but you do you.

Re: OUTRAGED!!!!

I am still oxox — Thu, 06 Aug 2020 15:34:13 GMT

My last return took about 15 days I am not really worried I know I will get my money back

Re: OUTRAGED!!!!

Estates — Thu, 06 Aug 2020 15:54:36 GMT

I called customer service last week around 7:10am CT and promptly got an answer. I have emailed the Q Social Team and got a reply back on Memorial Day. I wasn't expecting a reply on a holiday. I was happy with both outcomes.

Hope you get a reply,OP.

Re: OUTRAGED!!!!

SeaMaiden — Thu, 06 Aug 2020 16:08:12 GMT

Who returns 11 items? Sounds like you have a shopping problem. I have not returned 11 items TOTAL in the 30 plus years shopping with QVC.

Re: OUTRAGED!!!!

kaydee50 — Thu, 06 Aug 2020 16:14:11 GMT

@Secretariat1 Sorry but no sympathy here. If I returned 11 items to any vendor, I would no longer shop there.

Re: OUTRAGED!!!!

Love my grandkids — Thu, 06 Aug 2020 16:25:55 GMT

@Pepper52 @Secretariat1 Why are you posting this stuff on the Fashion forum when it goes under Customer Care??

Calm your outrage long enough to read the answers. Send an email to the email address posted.

If you are returning so much you likely need to shop elsewhere.

Re: OUTRAGED!!!!

Mj12 — Thu, 06 Aug 2020 17:21:25 GMT

11 returns? You haven't received a refund yet because they are probably still going through that box you sent.

Re: OUTRAGED!!!!

jubilant — Thu, 06 Aug 2020 17:57:06 GMT

I do wish people would post their complaints to the Custom Care topic. I think it only hurts QVC to allow them to be posted just anywhere. I know there must be some legitimate complaints (as with any company) but it gives me pause when I hear these things here. It's becoming more and more frequent and dramatic. I think it could possibly even put an end to these forums if it becomes an every day thing and I sure would hate to see that. Personally, I have had pretty good luck with QVC so these posts have me a little concerned.