topic Re: Customer Service Appalling! in Fashion

Customer Service Appalling!

Secretariat1 — Sun, 12 Jul 2020 03:04:37 GMT

After waiting weeks for a pair of NYDJ jeans they send me a pair of NYDJ shorts in a plus size, I ordered a 2 in the jeans.. Tried to get through to CS and was literally holding for an hour, called back the next day, another half hour and I still haven't been able to get through. This is after weeks waiting for various items that still haven't shown up. Maybe QVC if you put as much effort into your CS as you do in your 'getting earlier every year' exploitation of Christmas, you wouldn't have so many dissatisfied customers.

Re: Customer Service Appalling!

sunshine45 — Sun, 12 Jul 2020 03:57:23 GMT

for the fastest response email qvcsocialteam@qvc.com OR use facebook messenger to live chat with customer service.

Re: Customer Service Appalling!

Love my grandkids — Sun, 12 Jul 2020 04:15:22 GMT

@Secretariat1 I will second the idea that you contact them as follows:

QVCSocialTeam@qvc.com

They are responsive and this is the best way to reach those who can help you.

Also, the Customer Care forum would work better for these types of problems.

Re: Customer Service Appalling!

FancyPhillyshopper — Sun, 12 Jul 2020 04:56:13 GMT

This message is in the Fashion thread and nobody from QVC will read it.

Do you have a Q card? QVC offers a priority phone number now for Q card holders.

If not, definitely email the social team and they respond quickly.

P.S. I am really enjoying Christmas in July. It is a nice break from quarantine and ongoing mask and sanitation products!

Re: Customer Service Appalling!

lolakimono — Sun, 12 Jul 2020 13:26:26 GMT

@Susan-QVC

Can you check in on @Secretariat1 's order?

Re: Customer Service Appalling!

Katcat1 — Sun, 12 Jul 2020 17:18:57 GMT

@Secretariat1 My question is what ever happened to emailing Customer Service? I no longer see that service. At least you would receive an answer. @Secretariat1 Take your post and copy into the "Customer Care" category in this forum. The mods always answer quickly and will help you resolve this issue.

Re: Customer Service Appalling!

Judaline — Mon, 13 Jul 2020 13:12:37 GMT

@Katcat1 wrote:
@Secretariat1 My question is what ever happened to emailing Customer Service? I no longer see that service. At least you would receive an answer. @Secretariat1 Take your post and copy into the "Customer Care" category in this forum. The mods always answer quickly and will help you resolve this issue.

They're not so fast today or this post would have
been moved to the Q talk or customer care thread.

Re: Customer Service Appalling!

Love my grandkids — Mon, 13 Jul 2020 14:29:00 GMT

@Judaline The OP is perfectly able to move her own post, doesn't need a Mod to do it.

Re: Customer Service Appalling!

proudlyfromNJ — Mon, 13 Jul 2020 14:40:26 GMT

@Love my grandkids wrote:
@Judaline The OP is perfectly able to move her own post, doesn't need a Mod to do it.

@Love my grandkids I didn't know you could do this. How do you move your thread?

Re: Customer Service Appalling!

Judaline — Mon, 13 Jul 2020 14:58:41 GMT

@Love my grandkids wrote:
@Judaline The OP is perfectly able to move her own post, doesn't need a Mod to do it.

I know. My point was to show that they DIDN't move it,

meaning they aren't so fast.

Re: Customer Service Appalling!

Pearlee — Mon, 13 Jul 2020 15:25:58 GMT

They don't move everything that should be moved to a more appropriate forum.