topic Re: Multiple returns in one Bag in Fashion

Multiple returns in one Bag

AutumnJan — Sun, 22 Mar 2020 15:04:42 GMT

I've never done this before...since I ordered from a brand that I never ordered from before, I ordered three sizes M, L, XL which depending on brands I can wear all three. I need to return two of them. Am I charged for both even if they are returned in the same bag? Thank you!

Re: Multiple returns in one Bag

lovesallanimals — Sun, 22 Mar 2020 15:32:25 GMT

@AutumnJan wrote:
I've never done this before...since I ordered from a brand that I never ordered from before, I ordered three sizes M, L, XL which depending on brands I can wear all three. I need to return two of them. Am I charged for both even if they are returned in the same bag? Thank you!

AutumnJan: No, you are not. I called CS several times to verify this and I have returned many items in the same box. You are only charged once. But, you can only put the same types of items in one box, i.e., clothing, shoes, cosmetics, all go separtely, do not combine them unless you get a shipment of shoes with clothes in the same order (which I recently did). I use one label, then include the unused labels with my return form and I cross them out to show they have not been used. Never had a problem of being charged more than once.

Re: Multiple returns in one Bag

KingstonsMom — Sun, 22 Mar 2020 15:32:38 GMT

@AutumnJan

This is the factual info from QVC's infor page on returns:

How do I return multiple items with one return label?

We want to keep the return process as easy as possible!

You can return as many of the items that arrived together in one box with the one return label you received, and you'll only be charged for one return label fee.

To return items from different shipments at one time, you can use one box and one return label as well.
To print a replacement return label, go to the Order Status page on QVC.com.

HTH!

Re: Multiple returns in one Bag

Carol Diane — Sun, 22 Mar 2020 15:46:33 GMT

@KingstonsMom , I'm a little confused. It says all items that arrived together will be charged one return item fee. Then beneath that it is stated you can put items from different shipments in one box and use one return label as well. So I'm understanding that you can put any items you have to return in one box and get charged one fee?

Re: Multiple returns in one Bag

KingstonsMom — Sun, 22 Mar 2020 15:53:41 GMT

@Carol Diane

As long as they are like items, for example all clothing items, all jewelry items, etc. and that they all have the same return center address.

DIfferent product categories may go to different return warehouses, you cannot mix those.

Re: Multiple returns in one Bag

AutumnJan — Sun, 22 Mar 2020 18:04:27 GMT

@Carol Diane , @lovesallanimals , @KingstonsMom Thank you Everyone...I feel so much better. It was going to cost me A LOT. I actually was sick to my stomach. I'll learn to just be patient and return for different size (I was worried it would be gone if I needed a different size which has happened too many times in the past)

Re: Multiple returns in one Bag

GCR18 — Sun, 22 Mar 2020 19:34:30 GMT

Returns using the Q return label are by the pound, not by now many items. $6.95, 8.95, 10.95. Review the return guidelines. There's a link on the bottom of the screen.

Re: Multiple returns in one Bag

Trix — Sun, 22 Mar 2020 20:29:12 GMT

Also remember that the "original" s&h will not be refunded. Therefore, the refund credit will reflect only the merchandise price and tax, less the fee for using the easy return label and minus any original s&h charged.