topic Re: My order from Macy's is lost, has this ever happened to you? in Fashion

My order from Macy's is lost, has this ever happened to you?

crawford5153 — Thu, 12 Dec 2019 00:26:41 GMT

I ordered a pretty Fair Isle sweater on Nov. 29 and it shipped on Nov. 30 and was accepted at the Cincinatti, Ohio post office on Dec. 3. No movement whatsoever since then and Macy's tells me I have to wait 10 busness days from Dec. 3 for a refund. I have NEVER had a company that worked that way before. Upon seeing it was never delivered by Dec. 6 when it was suppose to be any other company would have already refunded me and filed a lost package report with the p.o. I have to wait until Dec. 18 to come back and ask for a refund. Have no idea why the post office just did not forward it to me, very strange indeed. I live in WV not Ohio.

Re: My order from Macy's is lost, has this ever happened to you?

Spacrazy — Thu, 12 Dec 2019 00:37:21 GMT

Yes, I had a similar problem recently and it was aggravating because it was items ordered for my granddaughter’s wedding. Still waiting for final credit.

Re: My order from Macy's is lost, has this ever happened to you?

Diva on The Q — Thu, 12 Dec 2019 00:39:42 GMT

@crawford5153: You should file a Lost Package claim with USPS right away! You can start the process on the USPS website. Hope you get your package.

Re: My order from Macy's is lost, has this ever happened to you?

jannabelle1 — Thu, 12 Dec 2019 00:51:26 GMT

Yes, I've had this happen before, although not with Macy's. One was a package I shipped out of state and was told by USPS that I needed to wait 10 days. The other was with a company I ordered from (can't even remember who it was), but was also told that I needed to wait an additional 10 days. Both packages were eventually delivered within the 10 days.

Just an opinion, but I think the mail services are overwhelmed with the high volume of online sales that need to be shipped, as well as normal Christmas volume of many of us shipping boxes of gifts..

Re: My order from Macy's is lost, has this ever happened to you?

rezski — Thu, 12 Dec 2019 00:56:17 GMT

Amazon lost the package I was sending for my son's birthday that was supposed to arrive lastFriday. At no cost with upgraded shipping.It should still get there by his Friday birthday.

Re: My order from Macy's is lost, has this ever happened to you?

crawford5153 — Thu, 12 Dec 2019 01:01:42 GMT

@Diva on The Q wrote:
@crawford5153: You should file a Lost Package claim with USPS right away! You can start the process on the USPS website. Hope you get your package.

I just attempted to file a claim and a red window pops up and says it was not insured. It looks to me that Macy's is the one who should handle this and they would get reimbursed by the p.o. for the lost package and they should refund me.

Re: My order from Macy's is lost, has this ever happened to you?

crawford5153 — Thu, 12 Dec 2019 01:04:06 GMT

@rezski wrote:
Amazon lost the package I was sending for my son's birthday that was supposed to arrive lastFriday. At no cost with upgraded shipping.It should still get there by his Friday birthday.

So did Amazon refund you for the lost package or did they just ship out another package to him with upgraded shipping?

Re: My order from Macy's is lost, has this ever happened to you?

Nonametoday — Thu, 12 Dec 2019 02:04:32 GMT

Yeah. I ordered from QVC on the 29th. Says it was delivered to my house on the 2nd of December and given off to the post office in the next town the following day. How's that for confusion? Confucius say Christmas bring confusion

Re: My order from Macy's is lost, has this ever happened to you?

Nonametoday — Thu, 12 Dec 2019 02:05:28 GMT

@Diva on The Q wrote:
@crawford5153: You should file a Lost Package claim with USPS right away! You can start the process on the USPS website. Hope you get your package.

@Diva on The Q @crawford5153 Can you say waste of time!

Re: My order from Macy's is lost, has this ever happened to you?

kelsey17 — Thu, 12 Dec 2019 02:06:57 GMT

Yes....i have had a order lost....but never w/ Macys

Re: My order from Macy's is lost, has this ever happened to you?

Leggett28 — Thu, 12 Dec 2019 02:21:55 GMT

A few minutes ago I just received the boots I ordered from Macy’s. I placed order on November 29. I think they’ve been at the post office for awhile. Usually Macy’s orders are really quick I think the post office is just really overwhelmed.

Re: My order from Macy's is lost, has this ever happened to you?

Nonametoday — Thu, 12 Dec 2019 02:25:10 GMT

@rezski wrote:
Amazon lost the package I was sending for my son's birthday that was supposed to arrive lastFriday. At no cost with upgraded shipping.It should still get there by his Friday birthday.

@rezski Amazon lost it? They lost the order, or the package? Do you mean it never left the Amazon warehouse or they lost your order.

Re: My order from Macy's is lost, has this ever happened to you?

Nonametoday — Thu, 12 Dec 2019 02:26:35 GMT

@crawford5153 wrote:
@Diva on The Q wrote:
@crawford5153: You should file a Lost Package claim with USPS right away! You can start the process on the USPS website. Hope you get your package.
I just attempted to file a claim and a red window pops up and says it was not insured. It looks to me that Macy's is the one who should handle this and they would get reimbursed by the p.o. for the lost package and they should refund me.

@crawford5153 When my uninsured packages (2) were lost by USPS, Amazon paid for them. However, USPS also lost a gift certificate which nobody paid for but me. All 3 packages were lost within a 3-week period of time and nothing else (until my QVC package this month) has ever been lost. I think it was a creepy postman that was taking things for his/her own.

Re: My order from Macy's is lost, has this ever happened to you?

Kachina624 — Thu, 12 Dec 2019 02:38:11 GMT

I've had the post office misdirect packages 4 or 5 times in the past 6 montjs. They usually sit somewhere 3-4 days before being forwarded to the correct destination. This time of year, when they're so busy, I suppose it could take longer to be processed. I eventually got all my packages, which is probably why Macy's waits a few days before issuing refunds.

Re: My order from Macy's is lost, has this ever happened to you?

ALRATIBA — Thu, 12 Dec 2019 03:12:00 GMT

I had something similar happen twice. I got on Facebook and Twitter and complained - got quick results.

Re: My order from Macy's is lost, has this ever happened to you?

DiAnne — Thu, 12 Dec 2019 03:40:32 GMT

I had that happen last Christmas with a large lantern I ordered from QVC. UPS sent me an email that they delivered to my front porch. I was home all day and it was not here. QVC made me wait a few more days before they would send out a replacement. I asked the woman I talked to if she was going file a complaint with UPS and she said no QVC will just write it off. That could really get expensive.

Re: My order from Macy's is lost, has this ever happened to you?

Linmo — Thu, 12 Dec 2019 04:53:50 GMT

@crawford5153 It might be stuck somewhere due to weather or could have been accidentally mis-routed. You should receive it but it could take up to a week or two. If you paid with a credit card, you should contact them if you don't receive it before Christmas. Most will credit you for an item that you don't receive.

Re: My order from Macy's is lost, has this ever happened to you?

SandySparkles — Thu, 12 Dec 2019 08:20:21 GMT

@Leggett28 wrote:
A few minutes ago I just received the boots I ordered from Macy’s. I placed order on November 29. I think they’ve been at the post office for awhile. Usually Macy’s orders are really quick I think the post office is just really overwhelmed.

They are VERY overwhelmed during this hectic holiday season. My postal carrier said this season is the worst he's ever had. I had 2 packages delivered by UPS this evening at 9:30 p.m., and they were not finished on my block. It is storming outside, and I feel bad for them, because they are working so hard. USPS has been delivering later hours than usual too. "Santa" is going to leave a nice tip in the mailbox, along with my famous thumbprint Christmas cookies for sure. I know there have been delays, lost packages, damaged boxes, etc, but most arrive as scheduled, and I am grateful for that.
I hope your packages arrive soon.

~~~All we need is LOVE💖

Re: My order from Macy's is lost, has this ever happened to you?

chrystaltree — Thu, 12 Dec 2019 15:09:24 GMT

All online retailers do that, they make you wait to ensure that the package really and truly is lost and undeliverable. The good thing is your 10 business days are almost over.

Re: My order from Macy's is lost, has this ever happened to you?

cindyNC — Sat, 14 Dec 2019 00:28:43 GMT

I made a purchase from Macy's on Dec 3rd and am still waiting to receive it.