topic Re: Returning items in Fashion

Returning items

Tyak — Wed, 17 Jul 2019 15:57:25 GMT

4 clothing items in the single bag they come in, using their prepaid label, is the cost going to be $6.95 or each item in that bag is $6.95, meaning it costs approx. $28.00 for a return.

Re: Returning items

Fritz123 — Wed, 17 Jul 2019 15:58:39 GMT

not ok

Re: Returning items

santorini — Wed, 17 Jul 2019 16:39:30 GMT

$6.95 total. One charge.

Re: Returning items

Tyak — Wed, 17 Jul 2019 16:51:21 GMT

@santorini wrote:
$6.95 total. One charge.

OK, I feel better now that it's one charge. I thought that was the case but there's a thread someplace else here and someone said it was per item and I was ready to start hyperventilating.

Re: Returning items

grandma r — Wed, 17 Jul 2019 17:11:12 GMT

I returned 2 items in 1 bag and was charged $6.95 for each!

Re: Returning items

Love my grandkids — Wed, 17 Jul 2019 17:19:28 GMT

@Tyak There are 2 different responses here so you might want to call CS to double check. OR re-post your question in the Customer Care forum where a member of the Social Team can respond.

Re: Returning items

sunshine45 — Wed, 17 Jul 2019 17:30:27 GMT

How do I return multiple items with one return label?

We want to keep the return process as easy as possible!

You can return as many of the items that arrived together in one box with the one return label you received, and you'll only be charged for one return label fee.

To return items from different shipments at one time, you can use one box and one return label as well.
To print a replacement return label, go to the Order Status page on QVC.com.

Re: Returning items

Tyak — Wed, 17 Jul 2019 17:43:56 GMT

@sunshine45 wrote:
How do I return multiple items with one return label?
We want to keep the return process as easy as possible!
You can return as many of the items that arrived together in one box with the one return label you received, and you'll only be charged for one return label fee.
To return items from different shipments at one time, you can use one box and one return label as well.
To print a replacement return label, go to the Order Status page on QVC.com.

It's pretty clear here, $6.95 should cover it for all items in the bag. Thank you!

Re: Returning items

Katcat1 — Wed, 17 Jul 2019 17:49:05 GMT

Between return charges and shipping charges, a girl can go broke! I was going to purchase some Christmas mini lights and they had the nerve to charge $5.50 for shipping. I shopped elsewhere.

Re: Returning items

FranandZoe — Wed, 17 Jul 2019 17:50:40 GMT

@Tyak wrote:
@sunshine45 wrote:
How do I return multiple items with one return label?
We want to keep the return process as easy as possible!
You can return as many of the items that arrived together in one box with the one return label you received, and you'll only be charged for one return label fee.
To return items from different shipments at one time, you can use one box and one return label as well.
To print a replacement return label, go to the Order Status page on QVC.com.
It's pretty clear here, $6.95 should cover it for all items in the bag. Thank you!

Actually it's not clear. It sounds like if the items were shipped/received together you can return them all and be charged $6.95 for all. It says to return items from different shipments you "can" use one box and one return label. But it doesn't say anything about only being charged $6.95. You'll be charged separately for each item from each shipment.

Re: Returning items

HiLo — Wed, 17 Jul 2019 18:05:26 GMT

@FranandZoe wrote:
@Tyak wrote:
@sunshine45 wrote:
How do I return multiple items with one return label?
We want to keep the return process as easy as possible!
You can return as many of the items that arrived together in one box with the one return label you received, and you'll only be charged for one return label fee.
To return items from different shipments at one time, you can use one box and one return label as well.
To print a replacement return label, go to the Order Status page on QVC.com.
It's pretty clear here, $6.95 should cover it for all items in the bag. Thank you!

Actually it's not clear. It sounds like if the items were shipped/received together you can return them all and be charged $6.95 for all. It says to return items from different shipments you "can" use one box and one return label. But it doesn't say anything about only being charged $6.95. You'll be charged separately for each item from each shipment.

I have done this several times and have never been charged for each item separately as far as the postage is concerned. However, I have been charged an additional restocking fee of $3.50 for each item returned. In general, that means that to return only 1 item the total price for is over $10. but for four, you will pay a restocking fee for each plus the $6.99 in postage. The postage could be more according to the weight of the package. ..I do remember that one time I was charged for returning each item but called customer service and they gave me the a credit. I do hope the policy has not changed.

Re: Returning items

sunshine45 — Wed, 17 Jul 2019 18:26:21 GMT

@HiLo

there is no restocking fee.

you do NOT get your original shipping fees back when you return an item (unless it is defective.) if you return a top that cost you $20 plus $3.50 to ship, you will not get your $3.50 back plus your $6.95 return fee will be take out of the $20 return.

Re: Returning items

sunshine45 — Wed, 17 Jul 2019 18:28:46 GMT

@FranandZoe wrote:
@Tyak wrote:
@sunshine45 wrote:
How do I return multiple items with one return label?
We want to keep the return process as easy as possible!
You can return as many of the items that arrived together in one box with the one return label you received, and you'll only be charged for one return label fee.
To return items from different shipments at one time, you can use one box and one return label as well.
To print a replacement return label, go to the Order Status page on QVC.com.
It's pretty clear here, $6.95 should cover it for all items in the bag. Thank you!

Actually it's not clear. It sounds like if the items were shipped/received together you can return them all and be charged $6.95 for all. It says to return items from different shipments you "can" use one box and one return label. But it doesn't say anything about only being charged $6.95. You'll be charged separately for each item from each shipment.

i am pretty sure i have seen mods address this before.

maybe @Beth-QVC @Anonymous @Melvin-QVC can confirm that you are only charged ONE return label fee when you put multiple items inside of a box to return (even if the items are from different orders?)

Re: Returning items

chrystaltree — Wed, 17 Jul 2019 18:39:09 GMT

If all the items came in that one bag, the return charge will be $6.95. If the items came in different bags, $6.95 for each item. You cannot take multiple items that were delivered separately and return them in one bag or box and expect one $6.95 return charge.

Re: Returning items

faeriemoon — Wed, 17 Jul 2019 18:41:29 GMT

One charge for the return of multiple items, but you lose the original shipping (the price to get it TO you), on each item.

Re: Returning items

Tyak — Wed, 17 Jul 2019 18:56:08 GMT

I called qvc and was told that it would be $6.95 deducted from my return. I understand about losing the up front shipping. Most places are that way. (BTW, I bought when they had free shipping last weekend.)

Re: Returning items

sunshine45 — Wed, 17 Jul 2019 20:01:19 GMT

this is an older thread that @Beth-QVC commented on:

Re: Returning multiple clothing orders and shipping fees

‎03-10-2017 06:40 PM

@Jamela

You may put similar items in one package and you will be charged for one return. Hope that helps!

Beth QVC

https://community.qvc.com/t5/Customer-Care/Returning-multiple-clothing-orders-and-shipping-fees/m-p/3587732#M9500

Re: Returning items

Snicks1 — Wed, 17 Jul 2019 20:53:31 GMT

I haven't ordered anything for a really long time, close to 2 years. They charge a re-stocking fee now???? Wow.

Re: Returning items

FranandZoe — Thu, 18 Jul 2019 12:24:43 GMT

I've never been charged a restocking fee. Returned 2 tops in May and a faux fern in April - no restocking fee.

Re: Returning items

riley1 — Thu, 18 Jul 2019 12:23:52 GMT

One charge for shipping and there is no re-stocking fee.