topic Re: Talbots Dispute in Fashion

Talbots Dispute Update

wilma — Wed, 29 May 2019 16:17:09 GMT

I love Talbots clothes, but I am not a happy customer right now. Here’s my story....

I bought one pair of shorts in their store but got billed for 2 pairs of the same short. I called CS, and a very nice lady listened to my complaint. I thought she was going to take care of it, but instead she told me she recorded my complaint, and it would be investigated.

I am a bit offended that an investigation is required. When the Q, Macy’s, & Chadwick’s made errors in the past regarding my orders or accounts, the CS rep on the phone took care of it immediately. It may have taken a couple of months to see credits on my bills, but there was no investigation.

I just received a letter from Talbots saying they had received my complaint and an investigation would be conducted. Seems like a lot of paperwork and trouble. Is the Talbots investigator going to talk to someone at the store? Do they actually think a salesperson would remember the transaction or even admit to their own error?

I realize they can’t take everyone’s word, but I have never made a complaint before, and I always pay my bill in full promptly. I already sent them a check for the one pair I purchased. Aren’t they a bit concerned about offending a loyal shopper?

I know there are other Talbot shoppers on this forum. Have any of you had a complaint investigated by Talbots? Is this common practice for them?

Re: Talbots Dispute

CelticCrafter — Wed, 22 May 2019 22:10:03 GMT

If you bought them in the actual brick and mortar store, didn't you realize that your total was higher than anticipated when you were checking out?

Sorry, it's your own fault.

Re: Talbots Dispute

GSPgirl — Wed, 22 May 2019 22:11:34 GMT

If you have a Talbots card with them call and ask for the supervisor. Threaten to cut your card up, if you don’t receive a prompt credit. Too bad they treated you this way. You can also go talk to a manager at the store and see if she can’t help you. I have noticed their quality is lacking again and their clothes are too expensive for shoddy merchandise. Hope you get this resolved soon.

Re: Talbots Dispute

gidgetgh — Wed, 22 May 2019 22:12:21 GMT

A few months ago, I bought a pair of jeans at the store. The sales associate and I were yapping and she scanned them twice by mistake. I’d also purchased a few other items and I didn’t notice.

The next day, I was putting the receipt away and noticed the error. I called customer service, but they suggested I call the store. I did and they credited my account while I was on the phone with them.

Re: Talbots Dispute

GSPgirl — Wed, 22 May 2019 22:13:49 GMT

@CelticCrafter wrote:
If you bought them in the actual brick and mortar store, didn't you realize that your total was higher than anticipated when you were checking out?

Sorry, it's your own fault.

Sorry. It’s Talbots fault. She didn’t ring them up on her own. Besides they are really good about wrapping your receipt tightly into the clothing and into a bag. Have you never shopped with them before?

Re: Talbots Dispute

wilma — Wed, 22 May 2019 22:13:54 GMT

@GSPgirl wrote:
If you have a Talbots card with them call and ask for the supervisor. Threaten to cut your card up, if you don’t receive a prompt credit. Too bad they treated you this way. You can also go talk to a manager at the store and see if she can’t help you. I have noticed their quality is lacking again and their clothes are too expensive for shoddy merchandise. Hope you get this resolved soon.

@GSPgirl

I probably will call and threaten to cut the card up if their investigation concludes I must pay.

Re: Talbots Dispute

wilma — Wed, 22 May 2019 22:18:55 GMT

@CelticCrafter wrote:
If you bought them in the actual brick and mortar store, didn't you realize that your total was higher than anticipated when you were checking out?

Sorry, it's your own fault.

@CelticCrafter

I am willing to accept part blame for not looking at the receipt until I got the bill and realized it was incorrect. Definitely learned my lesson there. Talbots always puts the receipt in my bag though. The clerk also quoted the price to me as my card was swiped, and the price she said was definitely for only one pair.

Re: Talbots Dispute

butterfly123 — Wed, 22 May 2019 22:20:02 GMT

@wilma

Please call the store and talk to the manager. I hope Talbot’s refunds your money immediately.

Re: Talbots Dispute

Greeneyedlady21 — Wed, 22 May 2019 22:24:09 GMT

Sure seems to me that extending fairness and goodwill to a loyal customer with no history at all of trying to cheat Talbots should be far more valuable to Talbots than the price of a pair of shorts. Not to mention the time and resources of investigating it. Especially with all the brick and mortar stores that are struggling these days.

I don't think it's your fault at all @wilma

Re: Talbots Dispute

Pearlee — Wed, 22 May 2019 22:28:49 GMT

@GSPgirl wrote:
@CelticCrafter wrote:
If you bought them in the actual brick and mortar store, didn't you realize that your total was higher than anticipated when you were checking out?

Sorry, it's your own fault.
Sorry. It’s Talbots fault. She didn’t ring them up on her own. Besides they are really good about wrapping your receipt tightly into the clothing and into a bag. Have you never shopped with them before?

@GSPgirl I always ask them to hand me my receipt. A lot of the longtime sales people do fold it up before they had it to me. That's left over and a habit of theirs because T's clerks used to put the receipt into very small envelopes to hand back to the customer so the old timers still fold it up.

But I always ask for mine to be handed to me, and I look at it before leaving the store. They've made a mistake on my returns before (returned the wrong item because the clerk looked at the wrong line on the computer). And the system has just recently changed so that's much easier to do now. Even though you have a receipt, when the clerk scans the tag it will automatically pull up the most recent purchase of the item (if you bought two because it went on sale much cheaper w/in your 90 day return period, or bought one as a gift or whatever). It's going to automatically bring up the most recent purchase of it, so make sure if you did purchase more than one and one is cheaper, that you hand the clerk the one on the most expensive receipt and that she uses the receipt to return it, not what the computer is telling her.

Always check your receipt before leaving the store anyway, because as say, the clerk can easily look at the wrong line on her computer in your history of items purchased.

Re: Talbots Dispute

suzyQ3 — Wed, 22 May 2019 22:32:48 GMT

@wilma, this is a store problem, which is undoubtedly the reason for the investigation.

Why not just go to the store and tell the manager what happened? If you don't satisfaction, I would call Talbots and ask to speak to person highest up in the food chain.

I have to say that their CS for me has always been stellar and then some. You should be able to prevail without threats. :-)

Re: Talbots Dispute

kittyloo — Wed, 22 May 2019 22:34:14 GMT

@GSPgirl

@GSPgirl wrote:
If you have a Talbots card with them call and ask for the supervisor. Threaten to cut your card up, if you don’t receive a prompt credit. Too bad they treated you this way. You can also go talk to a manager at the store and see if she can’t help you. I have noticed their quality is lacking again and their clothes are too expensive for shoddy merchandise. Hope you get this resolved soon.

sorry to tell you but, i worked at a retail store similar to Talbots for almost 20 years. Threatening to cut your card up is only going to give the employees a chuckle in the lunchroom, and makes you look hysterical.

@wilma do you still have the receipt? they can look up the transaction. chances are when they see two identical shorts rung up in sucsession, along with your story, they will see the mistake.

the situation calls for a cool head. i'm assuming that the "investigation" will be them looking at the register tapes.

especially when you are a good customer.

good luck.

Re: Talbots Dispute

wilma — Wed, 22 May 2019 22:51:45 GMT

@kittyloo wrote:
@GSPgirl
@GSPgirl wrote:
If you have a Talbots card with them call and ask for the supervisor. Threaten to cut your card up, if you don’t receive a prompt credit. Too bad they treated you this way. You can also go talk to a manager at the store and see if she can’t help you. I have noticed their quality is lacking again and their clothes are too expensive for shoddy merchandise. Hope you get this resolved soon.
sorry to tell you but, i worked at a retail store similar to Talbots for almost 20 years. Threatening to cut your card up is only going to give the employees a chuckle in the lunchroom, and makes you look hysterical.
@wilma do you still have the receipt? they can look up the transaction. chances are when they see two identical shorts rung up in sucsession, along with your story, they will see the mistake.
the situation calls for a cool head. i'm assuming that the "investigation" will be them looking at the register tapes.
especially when you are a good customer.
good luck.

@kittyloo

Yes, I still have the original receipt.

Re: Talbots Dispute

mspatmac — Wed, 22 May 2019 22:58:59 GMT

@CelticCrafter wrote:
If you bought them in the actual brick and mortar store, didn't you realize that your total was higher than anticipated when you were checking out?

Sorry, it's your own fault.

I think mistakes were made by both as can happen as we all make mistakes. The salesperson made the mistake of ringing the item up twice or just hitting the quanity key as 2 not 1. All customers should be aware of the charge before leaving the store especially prior to signing. Reminder lesson for us all.

Re: Talbots Dispute

wilma — Wed, 22 May 2019 23:14:47 GMT

@suzyQ3 wrote:
@wilma, this is a store problem, which is undoubtedly the reason for the investigation.

Why not just go to the store and tell the manager what happened? If you don't satisfaction, I would call Talbots and ask to speak to person highest up in the food chain.

I have to say that their CS for me has always been stellar and then some. You should be able to prevail without threats. :-)

@suzyQ3

I didn’t mention this in my original post, but the reason I can’t go back to the store is because the store is 700 miles away. I bought the shorts on vacation which is another reason why memory of the event is so clear in my mind.

Re: Talbots Dispute

suzyQ3 — Wed, 22 May 2019 23:33:36 GMT

@wilma wrote:
@suzyQ3 wrote:
@wilma, this is a store problem, which is undoubtedly the reason for the investigation.

Why not just go to the store and tell the manager what happened? If you don't satisfaction, I would call Talbots and ask to speak to person highest up in the food chain.

I have to say that their CS for me has always been stellar and then some. You should be able to prevail without threats. :-)
@suzyQ3
I didn’t mention this in my original post, but the reason I can’t go back to the store is because the store is 700 miles away. I bought the shorts on vacation which is another reason why memory of the event is so clear in my mind.

@wilma, oy vey. I don't remember if you've said that you called that store first?

But be the polite but squeaky wheel, and you will get this fixed.

Re: Talbots Dispute

wilma — Wed, 22 May 2019 23:47:24 GMT

@suzyQ3 wrote:
@wilma wrote:
@suzyQ3 wrote:
@wilma, this is a store problem, which is undoubtedly the reason for the investigation.

Why not just go to the store and tell the manager what happened? If you don't satisfaction, I would call Talbots and ask to speak to person highest up in the food chain.

I have to say that their CS for me has always been stellar and then some. You should be able to prevail without threats. :-)
@suzyQ3
I didn’t mention this in my original post, but the reason I can’t go back to the store is because the store is 700 miles away. I bought the shorts on vacation which is another reason why memory of the event is so clear in my mind.
@wilma, oy vey. I don't remember if you've said that you called that store first?

But be the polite but squeaky wheel, and you will get this fixed.

@suzyQ3

I called the CS number on my credit statement. That’s the only person I’ve spoken to. Not sure I should call the store now. With it currently under investigation they might not like me bothering store personnel.

Re: Talbots Dispute

suzyQ3 — Thu, 23 May 2019 00:02:15 GMT

@wilma wrote:
@suzyQ3 wrote:
@wilma wrote:
@suzyQ3 wrote:
@wilma, this is a store problem, which is undoubtedly the reason for the investigation.

Why not just go to the store and tell the manager what happened? If you don't satisfaction, I would call Talbots and ask to speak to person highest up in the food chain.

I have to say that their CS for me has always been stellar and then some. You should be able to prevail without threats. :-)
@suzyQ3
I didn’t mention this in my original post, but the reason I can’t go back to the store is because the store is 700 miles away. I bought the shorts on vacation which is another reason why memory of the event is so clear in my mind.
@wilma, oy vey. I don't remember if you've said that you called that store first?

But be the polite but squeaky wheel, and you will get this fixed.
@suzyQ3
I called the CS number on my credit statement. That’s the only person I’ve spoken to. Not sure I should call the store now. With it currently under investigation they might not like me bothering store personnel.

@wilma, I wouldn't worry about anything other than your refund. TPTB have a million things going on and don't have time to be bothered by your making a phone call to the store manager explaining what happened and asking for a refund.

Re: Talbots Dispute

riley1 — Thu, 23 May 2019 00:12:30 GMT

If you have a talbots near to you, I would take the original receipt and the product back and explain the situation. They should be able to look the transaction up that way. When they see two transactions for the same item just seconds apart, they will see the error.

Since everything is computerized with the original receipt they can probably search the store # as well.

Maybe they are having an issue at some of their stores hence the need for an investigation.

Re: Talbots Dispute

suzyQ3 — Thu, 23 May 2019 00:13:41 GMT

@riley1 wrote:
If you have a talbots near to you, I would take the original receipt and the product back and explain the situation. They should be able to look the transaction up that way. When they see two transactions for the same item just seconds apart, they will see the error.

Since everything is computerized with the original receipt they can probably search the store # as well.

Maybe they are having an issue at some of their stores hence the need for an investigation.

@riley1, that's an excellent suggestion.