topic Re: Zulily? in Fashion

Zulily?

nanny24 — Tue, 30 Apr 2019 18:36:29 GMT

Has anyone ordered from Zulily? Were you pleased with your purchases? Did I see somewhere that you can use your QCard?

Re: Zulily?

tobes — Tue, 30 Apr 2019 18:40:56 GMT

got a great buy on spanx no problem. however, i really don't understand their return policy. Seems to me that future credit is offered for returns. not sure how i works. hope someoneelse can explain

Re: Zulily?

momoftwo2007 — Tue, 30 Apr 2019 19:00:58 GMT

@nanny24 I ordered from Zulily many times and are pleased with majority of my purchases. One time I bought clothing from a brand I am not familiar with, and I was not pleased with the quaility. So, I only purchase from brands that I know and are very happy with my purchases.

Re: Zulily?

nanny24 — Tue, 30 Apr 2019 19:21:27 GMT

I really like the tops on modlily, but the reviews are so bad on clothing and returns. I wish I could find their tops at their price at a reputable site. Thanks ladies.

Re: Zulily?

FrostyBabe1 — Tue, 30 Apr 2019 19:40:16 GMT

As long as you know your brands and prices, Zulily can be a great resource.

I've picked up handbags from both Coach and Kate Spade that were outstanding values. I've gotten several pairs of SmartWool running socks and some great golf wear from Puma and UnderArmour. I passed on cosmetics and hair products, even though they were brands I like, because the markdown was so small that by the time you add in shipping, it was still cheaper to just order from Nordstrom at full price.

I have no idea about using a Q card as I don't have one.

Re: Zulily?

Cumbercookie13 — Tue, 30 Apr 2019 19:40:39 GMT

I've ordered quite a bit. I had to return one top because it didn't fit and it looked nothing like the picture. They give you "store credit" to use on a future order. And I got a purse which was horrible quality and the straps broke, but they didn't allow returns (gee, I wonder why) so I'm stuck with a bag I wanted for the beach next month but can't use and will now have to trash. I'm just more careful now, and everything else I got I'm happy with. Just be prepared to wait a while for certain things if it's coming from overseas.

Re: Zulily?

Lipstickdiva — Tue, 30 Apr 2019 19:41:40 GMT

Some items seem like a very good deal but I'm not doing business with a company that won't refund my money. Most items offer credit on a return, not a refund.

Re: Zulily?

bathina — Tue, 30 Apr 2019 19:58:16 GMT

You should be okay with brand name shoes and clothing. I've bought some items (Suzanne Betro, I think) that are decently made, but you HAVE TO check the sizing guide and even sometimes that doesn't work. I've gotten a couple of items that were clearly seconds and another item that fit fine on the bottom but was about 3 sizes too small on the top. Also beware of cosmetics which can often reach you dried out or half empty and there's usually no return on those.

On the positive side, I have ordered La Mer and since I have a Zulily card, I can split the payments into 3 interest free. Otherwise, I would not have even considered that skin care line. I am still using it and love it. I keep waiting for another La Mer sale so I can replenish my stock. I have also recently purchased a pair of Tiffany and Co. sunglasses and I am in love.

Bottom line, do some research on the items before you buy. I have put so many brand new items of clothing in Goodwill, I could have started my own store.

Re: Zulily?

beckyb1012 — Tue, 30 Apr 2019 20:34:17 GMT

The below was just delivered an hour ago to my 4yr. old granddaughter and 1yr. old grandson. She would live off this stuff if she could. No problems with Zulily so far.

Re: Zulily?

Foxxee — Wed, 01 May 2019 03:52:48 GMT

Before Zulily accepted returns and QVC purchased the company, I had a bad experience with a pair of not so cheap Gucci sunglasses that had deep scratches across both lens. They told me they couldn't exchange and I couldn't return. "All sales final." After a lot of fighting with management, I was finally issued a credit. Wanted a full refund. I think this said a lot about this retailer that I didn't want anything to do with.

Since QVC purchased it, they accept returns for credit. Sticking to name brands, I have had a few good buys. For higher priced items, I don't like the "no refund" policy, though.

I think their prices have increased recently.

Re: Zulily?

chrystaltree — Tue, 30 Apr 2019 21:54:18 GMT

No problems but be careful that you use the size chart for each clothing item you purchase. Don't make any asumptions. I had a couple fit problems but it was totally my fault. I forgot that manufacturers all have different size charts.

Re: Zulily?

Carmie — Tue, 30 Apr 2019 23:06:27 GMT

I buy from Zulily often. Most of it is households items. I did buy shoes, shoes, socks and jewelry a few times.

In all the years, I have purchased items, I only had one item, a pair of earrings, that were received damaged. I contacted CS and they refunded all of my money, gave me an extra $10 credit for my trouble and told me to not return the earrings.

I mostly stick to brands I am familiar with.

Re: Zulily?

JJ_45 — Tue, 30 Apr 2019 23:43:49 GMT

I haven't bought anything from Zulily in a few years but I was pleased with the things I bought in the past. Can't beat the deals on Marika fitness wear and I've also been able to find some beautiful unique clothing for great prices. As I recall, some things were return for store credit only, some were not, so you have to check before you buy if that's something you're concerned about.

Re: Zulily?

Kachina624 — Tue, 30 Apr 2019 23:57:54 GMT

I'm in my 4th year of shopping at Zulily and have bought many very nice things. I think the biggest bargains are in shoes; I've literally bought dozens. I've also purchased many wonderful things for my home, both practical and some just beautiful.

I've only recently purchased a few pieces of clothing which so far have been fine. I did study the measurements carefully before I ordered and so far, they've fit okay.

IMHO Zulily's CS is second to none. I've had a number of instances where things have arrived broken. I snap a picture of it, sent it in an email to CS and they instantly refunded my money and issed a $10 credit. I've never had to return anything. Only recently, I got a couple pairs of shoes with which I wasn't happy. They just had minor flaws like shoe strings too short to tie. I send CS an email stating I didnt want anything but thought they should know their vendors were taking advantage of them. Within 30 min I got a response where they gave me a full refund for both pairs plus a $10 credit, and I kept the shoes.

For the record, QVC did not buy Zulily. They're both owned by the Qurate Retail Group. See the bottom of this page for other companies they own.

@Foxxee

Re: Zulily?

Eileen in Virginia — Wed, 01 May 2019 00:07:43 GMT

I used to buy from Zulily years ago and stopped because they wouldn’t let you return items. After QVC purchased Zulily, I started buying again because they have a very good return policy. Lately, I’ve been returning most of the clothing items that I bought. My reasons are mostly size-related, although I check the size charts before I buy anything. Sometimes the texture of an item doesn’t feel right. I’ve been very happy with the shoes I bought from Zulily and I got a gorgeous tooled leather purse at a great price. There are some terrific deals to be had, but some items are only a dollar or so cheaper than you can get them at other vendors. When you return something to Zulily, they credit your account as opposed to your credit card. There’s an $8.95 return fee, but you can return 5 items in the same package for that fee.

Re: Zulily?

Foxxee — Wed, 01 May 2019 09:53:37 GMT

@Kachina624 wrote:
I'm in my 4th year of shopping at Zulily and have bought many very nice things. I think the biggest bargains are in shoes; I've literally bought dozens. I've also purchased many wonderful things for my home, both practical and some just beautiful.

I've only recently purchased a few pieces of clothing which so far have been fine. I did study the measurements carefully before I ordered and so far, they've fit okay.

IMHO Zulily's CS is second to none. I've had a number of instances where things have arrived broken. I snap a picture of it, sent it in an email to CS and they instantly refunded my money and issed a $10 credit. I've never had to return anything. Only recently, I got a couple pairs of shoes with which I wasn't happy. They just had minor flaws like shoe strings too short to tie. I send CS an email stating I didnt want anything but thought they should know their vendors were taking advantage of them. Within 30 min I got a response where they gave me a full refund for both pairs plus a $10 credit, and I kept the shoes.

For the record, QVC did not buy Zulily. They're both owned by the Qurate Retail Group. See the bottom of this page for other companies they own.

@Foxxee

@Kachina624

@Kachina624 wrote:
I'm in my 4th year of shopping at Zulily and have bought many very nice things. I think the biggest bargains are in shoes; I've literally bought dozens. I've also purchased many wonderful things for my home, both practical and some just beautiful.

I've only recently purchased a few pieces of clothing which so far have been fine. I did study the measurements carefully before I ordered and so far, they've fit okay.

IMHO Zulily's CS is second to none. I've had a number of instances where things have arrived broken. I snap a picture of it, sent it in an email to CS and they instantly refunded my money and issed a $10 credit. I've never had to return anything. Only recently, I got a couple pairs of shoes with which I wasn't happy. They just had minor flaws like shoe strings too short to tie. I send CS an email stating I didnt want anything but thought they should know their vendors were taking advantage of them. Within 30 min I got a response where they gave me a full refund for both pairs plus a $10 credit, and I kept the shoes.

For the record, QVC did not buy Zulily. They're both owned by the Qurate Retail Group. See the bottom of this page for other companies they own.

@Foxxee

Re: Zulily?

Foxxee — Wed, 01 May 2019 10:14:03 GMT

@Kachina624 wrote:
I'm in my 4th year of shopping at Zulily and have bought many very nice things. I think the biggest bargains are in shoes; I've literally bought dozens. I've also purchased many wonderful things for my home, both practical and some just beautiful.

I've only recently purchased a few pieces of clothing which so far have been fine. I did study the measurements carefully before I ordered and so far, they've fit okay.

IMHO Zulily's CS is second to none. I've had a number of instances where things have arrived broken. I snap a picture of it, sent it in an email to CS and they instantly refunded my money and issed a $10 credit. I've never had to return anything. Only recently, I got a couple pairs of shoes with which I wasn't happy. They just had minor flaws like shoe strings too short to tie. I send CS an email stating I didnt want anything but thought they should know their vendors were taking advantage of them. Within 30 min I got a response where they gave me a full refund for both pairs plus a $10 credit, and I kept the shoes.

For the record, QVC did not buy Zulily. They're both owned by the Qurate Retail Group. See the bottom of this page for other companies they own.

@Foxxee

@Kachina624

Yes, as I said, I have been happy with a few purchases. Good to know you have had good experiences.

My Gucci sunglasses experience about 5-6 years ago as discussed was when Zulily was on its own prior to the time it was purchased in 2015. No photo was requested. I offered to return the sunglasses so they could see the damage. NOPE! They couldn't do that. I was about to lose $189 because of a no return, no refund, no credit policy even when it was clearly their fault. The sunglasses were unwearable. I have no reason to exaggerate or fib. Obviously, Zulily has come a long way since then, as you have experienced.

As for QVC purchasing Zulily. August 2015, Zulily was purchased by Liberty Interactive's QVC division for $2.4 billion.

QVC, a subsidiary that was called Liberty Interactive under parent company Liberty Media Corporation. Zulily joined that division in 2015. When HSN was purchased along with Frontgate, Grandin Road, and others, Liberty Interactive was renamed to Qurate in 2018. So, at the time of Zulily's purchase in 2015, Qurate wasn't in existence.

CEO of Qurate is Mike George. The CEO of QVC is still Mike George. QVC's Mike George heads all of the retailers in Qurate even though Zulily and HSN retain their own CEO's.

Business reports it was QVC's CEO Mike George's idea to purchase Zulily and 100% stake in HSN because of QVC's increasingly competitive environment...mainly Amazon. Some reports say it was parent company, Liberty Media that made the purchases. With some business reports saying it was Liberty Interactive...the QVC division...some saying it was Liberty Media Corp that purchased Zilily and HSN, who is actually bearing the financial burden, Liberty Media or QVC?

So, am I far off base saying QVC purchased Zulily? Qurate didn't buy it because at the time Qurate wasn't in existence. Isn't it less complicated to say QVC bought Zulily rather than confuse everyone with names like Liberty Media and Liberty Interactive? That's my thinking, anyway.

Re: Zulily?

Love to Run — Wed, 01 May 2019 12:04:15 GMT

I only order trusted brands from Zullily. I once bought a dress that looked beautiful on the site, but the fabric was horrible. I didn't even bother to go through the hassle of trying to return it. Now I mostly buy shoes from brands I know and love.