topic Re: First time to return,.. any advice? in Fashion

First time to return,.. any advice?

Oggi — Fri, 22 Sep 2017 07:34:55 GMT

I bought 2 of the Barefoot Dreams err,.. cloaks? .. anyhow,.. sobs - as much as I love them,.. I am swimming in them,.. got the mediums, and, they hang below my knees O.o..I have never returned to qvc b4, so, Im asking - if I return them, will I be able to get a better size?.. will I have to renew my 4 easy pay, or, will I be unable for that?

I love the product, but, I look like a bag lady in it,.. I want the easy pay still tho.. anyhow,.. just trying to question how these returns go I suppose.

Re: First time to return,.. any advice?

KathyPet — Fri, 22 Sep 2017 08:34:34 GMT

Personally I have had absolutely.0% success with trying to return and exchange for a different size or color. EVery time I have tried it they simply credit me with the return and I end up having to re-order the item. YEs, the color or size I was trying to exchange for was in stock. THey just ignored my exchange request. Too lazy or poorly trained to do what I requested I guess.

If you do,have to re-order you will lose your original EZ pays unless of course a new EZ pay offer is in place when you place your re-order.

Re: First time to return,.. any advice?

Oggi — Fri, 22 Sep 2017 08:52:36 GMT

Thank you Kathy,.. that was what I guessed, I appreciate your reply <3

Re: First time to return,.. any advice?

Kat 13 — Fri, 22 Sep 2017 09:52:54 GMT

I just sent back an item as an Exchange..

Xs for an XXS.

Knowing that the return department sometimes does not read the

back of the return tag, what I did was to fill out the tag marking Exchange for

the new size and in addition, on a separate 8x10 piece of paper write wrote really big...

Please Exchange for the new size. I attached the return tag to the piece of paper

and then attached that to the garment.

I just sent that a couple of days ago so we shall see.

Also, if you get your exchange, you should NOT receive any return fees or return

shipping fees. And you should still get your easy pay.

If for some reason you do get fees and not your easy pay just call Customer Service

and they will be able to fix those issues.

Re: First time to return,.. any advice?

haddon9 — Fri, 22 Sep 2017 10:29:57 GMT

Why not call customer service if you find that they only refunded you rather than exchnged the item so you don't lose your ez pays? It usually works and most of the time they are very helpful.

Re: First time to return,.. any advice?

Magny — Fri, 22 Sep 2017 10:34:29 GMT

First, call CS, & tell them what you want. If you want the same thing, only a different size or color, you will get the easy pay. A different style may depend on the current offer. You must call so that what you want is noted on your order.

Re: First time to return,.. any advice?

BirdieGal — Fri, 22 Sep 2017 11:10:24 GMT

I sent a Dennis Basso jacket back to exchange for a smaller size. Filled out the label correctly.

It was received by QVC and I got an email that confirmed my exchange. I went online to check the order status and I had been given a refund for the jacket and the exchange had been cancelled!?!

I called CS and she told me that there is a huge glitch in the new exchange system. She said that when the exchanges go through and begin processing the system is automatically cancelling them.

Ok QVC...let's not implement this great new policy until you can actually get it correct. Fix the mistakes please!

So, if you exchange and find it didn't go through, call CS. The rep. handled my problem great. But if I hadn't checked my account and caught it early my size might have been gone.

Re: First time to return,.. any advice?

itsmagic — Fri, 22 Sep 2017 11:31:01 GMT

I recently did an exchange of the Clark's TSV boots. I filled out the return paper and sent the box back using their return tag. I received an e-mail about 6 days later saying they received my package for exchange. A few days later I received another e-mail that my exchange has been sent and I see that it is scheduled to be delivered tomorrow. I bought the TSV boots on easy pay and nothing has changed in that regard. So far so good.

Re: First time to return,.. any advice?

Oggi — Fri, 22 Sep 2017 11:41:17 GMT

thank you all who replied! I will call CS, and see how that goes,.. absolutely love the Barefoot brand, but,... lordy be - they do allow for generous sizes! Thats a good thing tho, rather things be a bit larger, then smaller

Re: First time to return,.. any advice?

LindaSal — Fri, 22 Sep 2017 11:42:33 GMT

All of this is really good advice. However I feel it is actually the luck of the draw. Depends who processes your return/exchange...........Some people in the returns dept are just not doing their job properly and it is upsetting a lot of the customer base.

Good Luck!

Re: First time to return,.. any advice?

KentuckyWoman — Fri, 22 Sep 2017 13:09:28 GMT

I've never had an issue. If the color or size you are exchanging an item for is out of stock or on waitlist, they will issue credit to your card. I returned some jogger pants because they were too big and I returned for a change. I got an email saying they had issued credit. Then today I got an email telling me my replacement was ordered and ready to ship. Sometimes you have to wait a day or two before they confirm your replacement, but I've never had a problem Good luck.

Re: First time to return,.. any advice?

Nadine O — Fri, 22 Sep 2017 13:17:38 GMT

I returned a jacket for a different size and it had to be a different color. They took back my jacket, gave me a return and never sent a new one but put it in my cart, so now I just return and remove all from my cart. When the dust clears and I m properly credited, I re order if I so desire!! Good Luck

Re: First time to return,.. any advice?

Pook — Fri, 22 Sep 2017 13:35:20 GMT

@Oggi I've never had a problem. I always call CS and they note it and put a hold on the size I want if there is a chance of it not being available. I've done this several times and was never charged for the return and always got an exchange.

Re: First time to return,.. any advice?

wilma — Fri, 22 Sep 2017 16:03:08 GMT

I just returned a SG sweater and asked for an exchange in a different size. I filled out the form that came with my original order, used the mailing label they requested for returns, and had no problems. I received an email saying they received my exchange request, and then another saying the item in a new size had shipped. The whole process from my original order to my return to a new sweater arriving at my house was 3 weeks. I really like the sweater in my correct size so so am glad it was in stock.

If you request an exchange and what you want is no longer available, they credit your account. I never got an email when this happened to me which is IMO is poor CS. I had to call to find out what happened in that instance. I understood the credit would appear on the next billing cycle, but a simple email letting me know they received my return, but couldn't process the exchange would have been nice.

Re: First time to return,.. any advice?

ECBG — Fri, 22 Sep 2017 21:40:46 GMT

Personally, I've never had a problem, but why was my first thought

HOPE!!!!!

Re: First time to return,.. any advice?

Kat 13 — Sun, 24 Sep 2017 07:06:21 GMT

Hii

Really ???? That is what I suggested to CS several times as a solution to

returning an item for exchange and later finding out that the exchange was

denied because it became sold out by the time QVC received the original

item back.

Putting a Hold is the only way to handle the exchanges. Otherwise .......

What a mess !!!

I guess it depends who you speak to though

I have a situation now that I am waiting for a Lisa Rinna jacket Item # A298372.

I purchased it in a size 4. Since QVC sizing has been so off lately, I have a feeling that I may need either to go up to a size 6 or go down to a size 2.

Although I have not received the size 4 yet, I called CS to ask them in advance about the exchange in the event that I need one.

I was told more than once that I would have to PAY AGAIN (as if it was a new order) to exchange for a different size if I didn't want to wait for the usual return/exchange process. CS said that they can't put a hold on an exchange in advance of the return for exchange.

They also said that if I decided to repurchase the jacket that I would get the return fees for the original. So....my choices are to wait until I get the jacket and if it is too small or too

large......return it for an exchange and cross my fingers and hope I get it ??

Or repurchase it in the correct size and pay return fees on the original....

AND this jacket is not cheap !!!! $179.00........

I would never have considered purchasing it to begin with but I need it for a very special wedding and I can't find anything that compares to it.

Re: First time to return,.. any advice?

culebra — Mon, 25 Sep 2017 05:41:40 GMT

I had good luck with QVC exchange program. I purchased a Bixby TSV key and it had a defective safety catch. I sent it back with the QVC return slip etc. But on the box I taped a sign that this was an exchange. I received my new Bixby TSV key with a perfect safety catch. It took about 15 days.

Re: First time to return,.. any advice?

Belle_Femme — Tue, 26 Sep 2017 01:59:36 GMT

@BirdieGal wrote:
I sent a Dennis Basso jacket back to exchange for a smaller size. Filled out the label correctly.

It was received by QVC and I got an email that confirmed my exchange. I went online to check the order status and I had been given a refund for the jacket and the exchange had been cancelled!?!

I called CS and she told me that there is a huge glitch in the new exchange system. She said that when the exchanges go through and begin processing the system is automatically cancelling them.

Ok QVC...let's not implement this great new policy until you can actually get it correct. Fix the mistakes please!

So, if you exchange and find it didn't go through, call CS. The rep. handled my problem great. But if I hadn't checked my account and caught it early my size might have been gone.

I had the same experience. Both of the items I returned for an exchange in the past month reflected that the new item was ordered, but then the order was cancelled. The first CS rep told me it was a glitch in the system. They definitely need to fix that! With 3-5 minute wait times, it's not convenient to have to call customer service to fix their "glitch." Ugh.