topic Re: Waitlist Orders in Fashion

Waitlist Orders

mia 2 — Mon, 04 Sep 2017 17:25:34 GMT

In the last 2 days I have seen a change in the waitlist arrivals. Thought others might want to be aware of this. Yesterday and today, 2 orders came in on waitlist and there was hardly any time to cancel them. They both went into "shipping process" right away. I couldn't cancel either one. Usually there is an "in process" time where you can cancel it if for some reason you have changed your mind. Now I have 2 fashion items on the way, which I would have canceled. Apparently I am not the only one who has noticed this happening in the last 3 days. So posting for others to know.

Re: Waitlist Orders

SurferWife — Mon, 04 Sep 2017 18:23:19 GMT

Thanks for the head's up @mia 2. I have a couple items on waitlist that I really don't need so it's time to shorten that list!

Re: Waitlist Orders

Lucylu12 — Mon, 04 Sep 2017 18:26:13 GMT

I noticed that recently on all orders. If you purchase something it goes into process immediately and you can't cancel. There used be a day or two before, it would say in process but you had plenty of time to cancel the order. I know around the Holidays they ship faster so there is little lee way to cancel. But I think it's to soon for that.

Re: Waitlist Orders

depglass — Mon, 04 Sep 2017 18:44:48 GMT

They are copying this from Evine, who has done it forever.

Re: Waitlist Orders

Leelee1123 — Mon, 04 Sep 2017 18:57:50 GMT

yes i have noticed this too on all orders recently. And its not even faster processing! It just means "no cancelling allowed" as far as im concerned!

Re: Waitlist Orders

Susan Louise — Mon, 04 Sep 2017 19:41:15 GMT

Forgive me, but I don't 'get' this thread...

How long would you like to have a garment/product 'on hold' for you to think about so you can change your mind?

I'm on wait list for a couple of things praying fo folks to cancel. Why would I be on waitlist for something I am not sure if I want it?

Makes absolutely no sense to me...

Re: Waitlist Orders

mia 2 — Mon, 04 Sep 2017 20:20:48 GMT

SurferWife~~That's exactly what I did. And in regards to others' comments about recently less time to cancel regular orders, that's interesting. Thanks for the input! Again, I just posted my original post about waitlist orders in case it would help others.

Re: Waitlist Orders

ECBG — Mon, 04 Sep 2017 21:31:36 GMT

I've also had this happen. I went through and cleared out the ones I wasn't absolutely seriously about.

Re: Waitlist Orders

SurferWife — Tue, 05 Sep 2017 01:12:34 GMT

@Susan Louise wrote:
Forgive me, but I don't 'get' this thread...

How long would you like to have a garment/product 'on hold' for you to think about so you can change your mind?

I'm on wait list for a couple of things praying fo folks to cancel. Why would I be on waitlist for something I am not sure if I want it?

Makes absolutely no sense to me...

@Susan Louise...respectfully, I think most buyers do want items that are on waitlist, but as time passes, change their mind & cancel it. Sounds reasonable to me, but doesn't need to make sense to others. Some may say that it makes no sense to them that others would pray about a waitlist item. It's all about perspective.

Re: Waitlist Orders

Susan Louise — Tue, 05 Sep 2017 01:22:25 GMT

@SurferWife wrote:
@Susan Louise wrote:
Forgive me, but I don't 'get' this thread...

How long would you like to have a garment/product 'on hold' for you to think about so you can change your mind?

I'm on wait list for a couple of things praying fo folks to cancel. Why would I be on waitlist for something I am not sure if I want it?

Makes absolutely no sense to me...
@Susan Louise...respectfully, I think most buyers do want items that are on waitlist, but as time passes, change their mind & cancel it. Sounds reasonable to me, but doesn't need to make sense to others. Some may say that it makes no sense to them that others would pray about a waitlist item. It's all about perspective.

@SurferWife Huh? Why would I put myself on a waitlist for something if I didn't want the item? Certainly not to hope I don't get the item. Of coarse I would pray to get the item...SMH

I mean...what is a waitlist for anyway?

Re: Waitlist Orders

blackhole99 — Tue, 05 Sep 2017 01:48:42 GMT

I have canceled orders and received confirmation via email that the orders were canceled and the products were sent anyway. CS will send you a letter with an apology and tell you to send it back on them, but you still must check your account to see if indeed they did not charge you for postage.

Re: Waitlist Orders

mia 2 — Tue, 05 Sep 2017 14:52:24 GMT

SurferWife~~Thank you for your comment. I don't understand how Susan Loise can respond with an unpleasant comment, when I was writing to help others. Hard to believe. I feel sure most people like to have the info I posted. Let's try to keep posts positive on these boards!

Re: Waitlist Orders

Lipstickdiva — Tue, 05 Sep 2017 15:03:00 GMT

HSN allows until midnight of the day you place your order to cancel. So if you order at 12:10 a.m. you have until 11:59 pm to cancel. After that, you are stuck.

I have had luck cancelling items with Evine but I don't do it often. Generally it's because I decide to change the color of what I ordered so I cancel and re-order a different color.

QVC gets a lot of flack for slow shipping but then they get a lot of flack if people can't cancel because the item is in the shipping process too quickly. Many places do not allow cancellations at all. Once you place an order, it's yours unless you return it.

Re: Waitlist Orders

SahmIam — Tue, 05 Sep 2017 17:10:41 GMT

As per a CS rep I spoke with this morning about this exact matter (didn't see the thread until just now), we have until midnight to cancel any order, even something that comes in via Waitlist.

My way of ordering something:

If the item is on waitlist and I want it, I go ahead and "buy"it. I give it 2 weeks. After that, I cancel it unless I really REALLY want it. 99% of the time, I wind up canceling the item as it hasn't come into stock in 2 weeks. A few times, I clicked on at 6 am to cancel and at some point in the wee hours, it must have come in stock because it says "processing". On the occasion I had made up my mind to not get it (for whatever reason), I hit cancel and usually it cancels. If not, I call CS and they take care of it. Rarely, it still ships. I call back, CS sees it was cancelled and they provide me with a free shipping label and remove all charges from my card. Never have had an issue doing this.

Pick your battles. This isn't one worth fighting since CS will take care of it.

Re: Waitlist Orders

Lipstickdiva — Tue, 05 Sep 2017 18:51:10 GMT

This thread is actually rather timely. I don't really know how all this waitlist shipping works because I don't generally order items on waitlist.

However, Friday night I ordered something that was on waitlist. Yesterday I apparently received an e-mail that my order had shipped. I didn't check my e-mails until today.

I highly suspect that since I just ordered Friday and it shipped already that someone canceled or their payment didn't go through so my order processed right away. But I never received any message that my item came off waitlist and was in process.

Re: Waitlist Orders

sunshine45 — Tue, 05 Sep 2017 18:56:04 GMT

i use waitlist for items i want. every once in a while i go through and cancel an item because i may have found something similar elsewhere, but most of the time i want the item.

i use my wishlist for items that i am thinking about. if and when i am ready i then place an order for those. some of them i miss out on, some of them not......i dont mind "taking a chance."

i know i hear some complain about the length of time an order takes to ship, but i think a waitlist item shipping out quickly is a bonus.

Re: Waitlist Orders

SahmIam — Tue, 05 Sep 2017 21:00:07 GMT

@Lipstickdiva I don't recall ever receiving an email that my Waitlist order had been fulfilled. There's the initial message " Thank you for your purchase" though it's on Waitlist and then "You're item has shipped!". That's it. It's catching the item between Waitlist status and Shipped status that's tricky since you're not notified of the change.

My system has worked very well for me; 2 weeks is enough time (for me) to find it elsewhere, to find something else altogether or decide I don't need it. That's why, when I cancel it, I make sure it IS canceled and any hiccups, CS fixes it for me.