topic Re: QVC Ordering, Quality Control Issues-- AGAIN! in Fashion

QVC Ordering, Quality Control Issues-- AGAIN!

blinddogs — Sat, 18 Jan 2014 20:14:10 GMT

QVC sent the wrong item in my recent Linea order-- sending an Izaac M. sweater with an item number nowhere near the new grey Linea ponte pants. The only good thing is that my advance order arrived the same day as Louis' recent shows-- so I quickly went online and ordered the pants before they sold out.

But if I hadn't been at home, or the delivery delayed even by a few hours, I would have been totally out of luck and left with many new grey Linea items that were meant to co-ordinate with the grey ponte pants-- but sold out pants!

This has happened in the past infrequently but in the past year it has happened to me multiple times. Sometimes I was eventually able to purchase the sold out item when returns were processed. But sometimes i've been just out of luck.

I am more than willing and happy to purchase many, many Linea items. But I am steamed that due to QVC's order fulfillment incompetence, Louis' customers may be deprived of the matching pieces they want to complete an outfit. I suppose many customers facing this dilemma would just return all the other pieces, thus raising Louis' return rate and making it more difficult for him to get the Q to re-order a popular item for future shows.

I plan to return the sweater with a strongly worded note, and will sent a copy to the PTB at Q's corporate office.

Re: QVC Ordering, Quality Control Issues-- AGAIN!

blinddogs — Sat, 18 Jan 2014 20:17:02 GMT

I should add that I am holding my breath until my substitute order of the ponte pants is actually delivered. I DO hope the Q can actually send the correct item this time!

Re: QVC Ordering, Quality Control Issues-- AGAIN!

crdlb — Sat, 18 Jan 2014 20:48:25 GMT

It doesn't seem like rocket science does it? I don't order much from the Q that isn't Linea, but the only things I have ever had messed up in the shipping is Linea. I have had more that one item in the past twelve months shipped wrong. It's beyond frustrating. And thankfully none of my pants. Scoring the right pair of pants is like winning the lottery around here.

Re: QVC Ordering, Quality Control Issues-- AGAIN!

TeachRsPet — Sat, 18 Jan 2014 23:13:23 GMT

Luckily for me I've only had this problem once in all these year with the Q. Just recently Chicos did it to me. A jacket I wanted badly and had missed suddenly showed up on sale in my size. I jumped on it. A few days later a pair of pants arrived! Ugh!!

Re: QVC Ordering, Quality Control Issues-- AGAIN!

Magny — Sat, 18 Jan 2014 23:28:37 GMT

I was stalking the red riding jacket a couple of years ago, when one suddenly appeared in a small, which was what I wanted. When it arrived, it was a large, and clearly said so in jacket, but slip said small. Very frustrating!

Re: QVC Ordering, Quality Control Issues-- AGAIN!

GraceCO — Sat, 18 Jan 2014 23:43:02 GMT

I feel your pain--it's happened to me, too. QVC mixing up a Linea order with another designer and size even. In my case, my item was sold out, but I eventually got it after stalking it. I'm not sure what happened to the other customer who got my jacket! It also took time for QVC to issue me a refund. Then once they did, they were charging me for shipping!!!Very frustrating!

Re: QVC Ordering, Quality Control Issues-- AGAIN!

shoekitty — Sun, 19 Jan 2014 02:42:00 GMT

Several years ago I ordered the Linea hobo skirt in olive. I received a carson Kressley (sp) long sleeve, man's style button shirt, white with purple stripes. Yikes! You could see the purple stripes through the clear cellephane package!! Duh.

When I called QVC, I happened to speak with a Jim who was a manager there of some sort. I don't know if it was training day, and he was at the helm, but he was AMAZING. Luckily the skirt was in (they had 2 left in my size, only TWO) so he ordered it for me. Then he said, keep the shirt. Throw it out, or donate it. The shirt was no where near the price of the skirt.

After I asked him how this happens, as the skirt was a different number, different color, different size, different color than what I ordered. I asked, "can't they see when the place it in the bag it is a different item entirely. He said, no, because they don't really look. They are in a warehouse with hundreds of bins with item numbers on the front of bin. They take the order slip,read the bin #, reach inside the bin, grap the item, then place it in the bag/box and it goes to the next person. The next person takes the address label off the order page, seals and affix's the label.

The wrong items are in the bin because someone has put wrong number on a bin, or someone has thrown another item into the bin. Once in a great while QVC receives items from factory with wrong item # already on it, or an employee mismarks the whole batch. Yikes.

Re: QVC Ordering, Quality Control Issues-- AGAIN!

TheOwl — Sun, 19 Jan 2014 15:52:10 GMT

Thanks for sharing that Shoekitty. It's a vivid visual image Makes me wonder how anything gets here correctly

Re: QVC Ordering, Quality Control Issues-- AGAIN!

magicmoodz — Sun, 19 Jan 2014 16:21:48 GMT

On 1/18/2014 shoekitty said:
Several years ago I ordered the Linea hobo skirt in olive. I received a carson Kressley (sp) long sleeve, man's style button shirt, white with purple stripes. Yikes! You could see the purple stripes through the clear cellephane package!! Duh.

When I called QVC, I happened to speak with a Jim who was a manager there of some sort. I don't know if it was training day, and he was at the helm, but he was AMAZING. Luckily the skirt was in (they had 2 left in my size, only TWO) so he ordered it for me. Then he said, keep the shirt. Throw it out, or donate it. The shirt was no where near the price of the skirt.

After I asked him how this happens, as the skirt was a different number, different color, different size, different color than what I ordered. I asked, "can't they see when the place it in the bag it is a different item entirely. He said, no, because they don't really look. They are in a warehouse with hundreds of bins with item numbers on the front of bin. They take the order slip,read the bin #, reach inside the bin, grap the item, then place it in the bag/box and it goes to the next person. The next person takes the address label off the order page, seals and affix's the label.

The wrong items are in the bin because someone has put wrong number on a bin, or someone has thrown another item into the bin. Once in a great while QVC receives items from factory with wrong item # already on it, or an employee mismarks the whole batch. Yikes.

Am I mistaken, or didn't we just see that Amazon does this with robotics? Is this yet another example where QVC is behind the times and flailing? I hope those who experience this gaffe have received warranted apologies and compensation of some sort for their error.

Re: QVC Ordering, Quality Control Issues-- AGAIN!

VaBelle35 — Sun, 19 Jan 2014 16:29:19 GMT

I ordered ACT flouride rinse from Amazon in November and they sent me ACT flouride mouthwash instead.

Even robots can get it wrong ;o)

Re: QVC Ordering, Quality Control Issues-- AGAIN!

magicmoodz — Sun, 19 Jan 2014 17:03:43 GMT

On 1/19/2014 VaBelle35 said:
I ordered ACT flouride rinse from Amazon in November and they sent me ACT flouride mouthwash instead.

Even robots can get it wrong ;o)

Close. . .but no cigar!

Re: QVC Ordering, Quality Control Issues-- AGAIN!

millieshops — Sun, 19 Jan 2014 17:32:29 GMT

I haven't read anything about the Q's warehouses, but the articles I've seen recently about other huge warehouses and how the warehouses employees are treated make me wonder why we ever get anything we order.

That said, last week I got my Orthaheel TSV less than 24 hours after its supposed Advance Sale date which surprised me - and I got my SG TSV (far better in person than on the screen!) before it was promised even though the initial tracking info was sending it to the wrong state.

Putting in my first Amazon Prime order today and I'm really curious to see how well that works.

Re: QVC Ordering, Quality Control Issues-- AGAIN!

WNYgal — Sun, 19 Jan 2014 17:39:01 GMT

On 1/19/2014 millieshops said:
I haven't read anything about the Q's warehouses, but the articles I've seen recently about other huge warehouses and how the warehouses employees are treated make me wonder why we ever get anything we order.

That said, last week I got my Orthaheel TSV less than 24 hours after its supposed Advance Sale date which surprised me - and I got my SG TSV (far better in person than on the screen!) before it was promised even though the initial tracking info was sending it to the wrong state.

Putting in my first Amazon Prime order today and I'm really curious to see how well that works.

I agree. I have no doubt whatsoever, that these people make very little money & that those warehouses are probably understaffed to keep costs down.

Re: QVC Ordering, Quality Control Issues-- AGAIN!

wildcat fan — Sun, 19 Jan 2014 18:04:26 GMT

Sorry to hear about your troubles. While on the topic of ordering, I want to add QVC's waitlist process to the mix. After ordering the WK turtleneck in charcoal, I learned that it's something scheduled for next fall. By that time, my waitlist order will have been dropped and I'll have to order again. Ordering Linea from QVC can be a hassle.

Re: QVC Ordering, Quality Control Issues-- AGAIN!

kate2357 — Sun, 19 Jan 2014 18:13:36 GMT

On 1/19/2014 WNYgal said:
On 1/19/2014 millieshops said:
I haven't read anything about the Q's warehouses, but the articles I've seen recently about other huge warehouses and how the warehouses employees are treated make me wonder why we ever get anything we order.

That said, last week I got my Orthaheel TSV less than 24 hours after its supposed Advance Sale date which surprised me - and I got my SG TSV (far better in person than on the screen!) before it was promised even though the initial tracking info was sending it to the wrong state.

Putting in my first Amazon Prime order today and I'm really curious to see how well that works.

I agree. I have no doubt whatsoever, that these people make very little money & that those warehouses are probably understaffed to keep costs down.

Almost all product warehouses work the same way. Product is put in a slot (space) that has a slot number...say x123. An order comes for say A345678 and the computer says it's in slot x123. The person (or robot) then goes to slot x123 to get the item. The warehouses that employ real people also time these people on how fast they can 'pick' the item.

Mistakes happen because of human error. Even w/ robotics, if anywhere the product number/slot number are not entered correctly...the wrong item is sent to the customer. No where along the process does the person/robot picking the item actually know/care what the item is...they only care that it was an item in a specific slot.

The large A warehouses are not all robotic. And many of the employees work in horrendous conditions w/ very little pay. Yes they have jobs...but it's not a job I would want to 'have' to do. I don't think I could work where the internal room temp is above 80 or 90 degrees for days/weeks at a time. Maybe that's just me.

Re: QVC Ordering, Quality Control Issues-- AGAIN!

annk — Mon, 07 Nov 2016 16:58:35 GMT

Susan I will try to attach this top I think you should copy and add sleves in your liquid fabric.Cute cute cute Judy Seeger

Re: QVC Ordering, Quality Control Issues-- AGAIN!

Andreatoo — Mon, 07 Nov 2016 17:50:37 GMT

Is this a Linea only phenomenon? Unless it's the same star employee repeatedly assigned to pull Linea orders then I have no explanation.

Granted I don't order a lot from the Q and even less is clothing.but I've never received a wrong item in the few years that I've been ordering from them....

I did get a wrong color once from evine but it was a cooking implement and not an article of clothing so it really didn't matter.....

Re: QVC Ordering, Quality Control Issues-- AGAIN!

I am still oxox — Mon, 07 Nov 2016 21:51:19 GMT

What the -- newbie pulls up a 2 year old threads, addressing it to Susan Graver I will assume and attaches some photo from who knows where, I never understand why people do this.

@annk wrote:
Susan I will try to attach this top I think you should copy and add sleves in your liquid fabric.Cute cute cute Judy Seeger