topic Re: Returned an item and it was shipped back to me in Fashion

Returned an item and it was shipped back to me

narcisse — Sat, 18 Jan 2014 02:26:22 GMT

Twice now (both times with shoes) when I go to return them. The return label has indicated to ship the item back to me instead of to the QVC return center. has this happened to anyone else. Its beyond annoying. I just got off the phone with Customer Service and they are sending me another label, but I still have to make another post office trip.

Re: Returned an item and it was shipped back to me

winamac1 — Sat, 18 Jan 2014 02:34:49 GMT

If it's past 45 days, and if you try to return an item…QVC ships it back to you. This happened with a Dennis Basso coat of mine 7 years or so ago.

Re: Returned an item and it was shipped back to me

narcisse — Sat, 18 Jan 2014 02:39:36 GMT

It was the recent TSV - the Vionic Orthaheel shoes - so within two weeks.

Re: Returned an item and it was shipped back to me

narcisse — Sat, 18 Jan 2014 02:39:37 GMT

It was the recent TSV - the Vionic Orthaheel shoes - so within two weeks.

Re: Returned an item and it was shipped back to me

winamac1 — Sat, 18 Jan 2014 02:44:44 GMT

On 1/17/2014 narcisse said:
It was the recent TSV - the Vionic Orthaheel shoes - so within two weeks.

I'm certainly not saying i don't believe you. I just have never heard of such a thing before. TYPICALLY QVC sends products back to customers if it's beyond 45 days and they didn't' get an approval to return.

Re: Returned an item and it was shipped back to me

Trudey — Sat, 18 Jan 2014 02:57:18 GMT

I've never had this happen but I'll certainly look at my return labels from now on.

Re: Returned an item and it was shipped back to me

BaileyBop — Sat, 18 Jan 2014 02:59:08 GMT

Are you saying the large label that they give you has your name on it? You're not talking about the tiny label you can use if you are paying for it?

If a label is encased in a clear sticky bag the label they used to send it is in there and right next to it is a return label. Could you be using the label on left instead of the label on the right?

Re: Returned an item and it was shipped back to me

wingnut — Sat, 18 Jan 2014 03:04:41 GMT

On 1/17/2014 narcisse said:
Twice now (both times with shoes) when I go to return them. The return label has indicated to ship the item back to me instead of to the QVC return center. has this happened to anyone else. Its beyond annoying. I just got off the phone with Customer Service and they are sending me another label, but I still have to make another post office trip.

You don't have to make a trip to the post office. The post office will pick it up at your front door.

Re: Returned an item and it was shipped back to me

Cyndog — Sat, 18 Jan 2014 03:06:28 GMT

I've never had that happen, but I guess I'll double check return labels now, just in case. I assume you're using the right label, ha, ha. I know if I waited for the item to be scanned at the post office, they would notice that and tell me. They don't miss a trick at my post office. I know what you mean about another trip to the post office, we don't get mail delivery and have to drive there every day. It's a big hassle and no one seems to be able to grasp the idea that MAIL goes to the POST OFFICE and FedEx and UPS goes to a street address. Some companies don't deliver to a post office box and others send mail to our street address when we don't get mail delivery there. It's been an ongoing problem even when we clearly indicate what our MAILING address is.

Re: Returned an item and it was shipped back to me

narcisse — Sat, 18 Jan 2014 03:08:39 GMT

The label says SHIP TO: and gives my name and address. I told Customer Service there is no reason on God's earth to provide a label that will ship the purchase back to the purchaser. Its beyond absurd. I can't fathom how this happened. They did provide me a new label and claimed that they will not charge me double postage. Its just irritating to have to do this all over again.

Re: Returned an item and it was shipped back to me

Cyndog — Sat, 18 Jan 2014 03:19:48 GMT

Yes, it is irritating. And I've also been reading about some places stopping home mail delivery altogether especially in urban areas or going to community mailboxes instead. Luckily, I'm already used to inconvenience, ha, ha.

Re: Returned an item and it was shipped back to me

santorini — Sat, 18 Jan 2014 03:25:16 GMT

I'm embarrassed to say this happened to me before, and it was my fault. For some reason, they DO include a label addressed to you (crazy, but it's on most of my packing slips) and if you aren't paying attention, you can slap on the wrong label and the package will come back to you.

Re: Returned an item and it was shipped back to me

Daysdee — Sat, 18 Jan 2014 03:32:29 GMT

On 1/17/2014 wingnut09 said:
On 1/17/2014 narcisse said:
Twice now (both times with shoes) when I go to return them. The return label has indicated to ship the item back to me instead of to the QVC return center. has this happened to anyone else. Its beyond annoying. I just got off the phone with Customer Service and they are sending me another label, but I still have to make another post office trip.

You don't have to make a trip to the post office. The post office will pick it up at your front door.

For returns when I use the prepaid label, I just put the package/box by my mail box w/a note saying USPS, please take. Never had a problem.

Re: Returned an item and it was shipped back to me

Raider Fan — Sat, 18 Jan 2014 03:52:01 GMT

Yes it just happened to me? On my second trip to the post office I asked them what went wrong and they said the label was not prepaid. I had to pay the postage. Thanks for reminding me to call g's to make sure they don't deduct postage from the return. The item was a Travelon purse.

Re: Returned an item and it was shipped back to me

Raider Fan — Sat, 18 Jan 2014 03:54:37 GMT

Crazy typos in my previous message. I thank my Nook for that. I have to call CS not g's. Lol

Re: Returned an item and it was shipped back to me

pegomyheart — Sat, 18 Jan 2014 04:48:36 GMT

Did you cover up the previous barcode labels on the package ? When they scan the label, they could be scanning the one sending it to you, This did happen to me once. Before retuning something- COVER UP OR REMOVE THE OLD LABELS.

Re: Returned an item and it was shipped back to me

Suebdoo — Sat, 18 Jan 2014 04:56:43 GMT

On 1/17/2014 Daysdee said:
On 1/17/2014 wingnut09 said:
On 1/17/2014 narcisse said:
Twice now (both times with shoes) when I go to return them. The return label has indicated to ship the item back to me instead of to the QVC return center. has this happened to anyone else. Its beyond annoying. I just got off the phone with Customer Service and they are sending me another label, but I still have to make another post office trip.

You don't have to make a trip to the post office. The post office will pick it up at your front door.

For returns when I use the prepaid label, I just put the package/box by my mail box w/a note saying USPS, please take. Never had a problem.

Also schedule a carrier FREE p/u through the USPS website just in case they miss a note. They will email you a confirmation too !

I would say it is the PO fault if their was no mistake on the label. You showed it to the PO clerk and it showed it was addressed to QVC ?

Re: Returned an item and it was shipped back to me

FranandZoe — Sat, 18 Jan 2014 04:59:52 GMT

This happened to me a few times with Macy's return labels. They didn't have my name - just a bar code. Other items I returned (correctly to Macy's) instead of crediting my account they gave me a gift card. No more mail returns for me - I take return items to the store instead.

Re: Returned an item and it was shipped back to me

gojo — Sat, 18 Jan 2014 05:03:00 GMT

The orthaheels was a pre-order - they weren't being shipped til 1/15 - I ordered two pairs and just received mine yesterday and today.

Re: Returned an item and it was shipped back to me

santorini — Sat, 18 Jan 2014 05:07:49 GMT

I just looked at some old packing slip/receipts to see, and it took a while to find one like I mentioned above. Most of the ones I found had a blank spot on the back left (the opposite side from the side that shows the price, item no, etc.) showing that something had already been peeled off. On one from November on a Tarte makeup item, that spot on the invoice contains a label addressed TO ME, with my home address, and showing that it came from QVC. If not careful when returning an item to QVC, one could get confused and stick that one on the box instead of the one on the right side of the back of the invoice which is the one addressed to QVC.

This might happen if QVC prepares the packing slip and provides it to a third party shipper (maybe Tarte ships directly??). If that shipper perhaps prepares their own shipping label, there would be no need to use the one on the invoice, so they leave it there, potentially confusing us when needing to return an item.

Just speculating, of course, but I, too, had wondered why there would ever be a need to have a shipping label TO me on the back of my invoice.