topic Re: Gettinng return items.... in Fashion

Gettinng return items....

Daludog — Mon, 05 Dec 2016 21:03:38 GMT

I just got my 300.00 Isaac cashmere wrap. Before I even took it out i could smell the old stale perfume on it. I knew it was a return because my other cashmere items come in a zip plastic for storage and are folded very nice. i don't wear perfume, and i don't understand how ladies can return things like this when they must have worn them. Please do not wear perfume if you are going to be returning items, this was just gross. I am not going to order anymore if an item sells out, that way i have a better chance of not getting a return item.

Re: Gettinng return items....

Katcat1 — Mon, 05 Dec 2016 21:10:45 GMT

Where is Quality Control? First of all, it should have been sold "As Is" and discounted. It really is disgusting to think you should accept the item in that condition.

Re: Gettinng return items....

hoosieroriginal — Mon, 05 Dec 2016 21:16:39 GMT

I would definitely request the Q pay the return fees - you shouldn't have to pay for that.

Re: Gettinng return items....

Tinkrbl44 — Mon, 05 Dec 2016 21:27:58 GMT

@Daludog wrote:
I just got my 300.00 Isaac cashmere wrap. Before I even took it out i could smell the old stale perfume on it. I knew it was a return because my other cashmere items come in a zip plastic for storage and are folded very nice. i don't wear perfume, and i don't understand how ladies can return things like this when they must have worn them. Please do not wear perfume if you are going to be returning items, this was just gross. I am not going to order anymore if an item sells out, that way i have a better chance of not getting a return item.

@Daludog

You left out the most important part ..... what did Customer Service say?

Re: Gettinng return items....

Daludog — Mon, 05 Dec 2016 21:47:47 GMT

@Tinkrbl44 wrote:
@Daludog wrote:
I just got my 300.00 Isaac cashmere wrap. Before I even took it out i could smell the old stale perfume on it. I knew it was a return because my other cashmere items come in a zip plastic for storage and are folded very nice. i don't wear perfume, and i don't understand how ladies can return things like this when they must have worn them. Please do not wear perfume if you are going to be returning items, this was just gross. I am not going to order anymore if an item sells out, that way i have a better chance of not getting a return item.
@Daludog

You left out the most important part ..... what did Customer Service say?

They did say they would pay return shipping, they are usually good about that. But it should have been sold "as is" , my sense of smell is not that good, so if i smelled it they should have.

Re: Gettinng return items....

NicksmomESQ — Mon, 05 Dec 2016 21:55:17 GMT

That has happened to me several times.It's gross to get someone's used return!! I always call customer service.They always pay for the return shipping & reimburse original shipping charges if I choose not to reorder!! They need to be more diligent in what they pass off as new!!

Re: Gettinng return items....

Kachina624 — Tue, 06 Dec 2016 00:54:47 GMT

When something is sold out that I really, really want, I'm always delighted to get a return. Lucked into one yesterday on a shirt I'd been stalking. I've never received anything that appeared to have been "used".

Re: Gettinng return items....

dex — Tue, 06 Dec 2016 03:28:18 GMT

@Kachina624 Lucky you.I once got a return with a Kleenex in the pocket.I know that you can get returns in any store but if you see the item and it appears okay that is your choice.

Re: Gettinng return items....

ROMARY — Tue, 06 Dec 2016 03:59:56 GMT

IMO, worn returned items should be cleaned and sold at Q's outlet store(s) marked 'As-Is'.