topic Re: Delays Processing Returns at QVC in Fashion

Delays Processing Returns at QVC

Chi-town girl — Wed, 27 Apr 2016 18:37:20 GMT

Anyone else experiencing this?

Checking my account for returns processing and noticed a statement on my order status page that returns processing are delayed. That we need to allow 'additional days'.

My returned items were rec'd on 4/23, 4 days later, still waiting...

What's going on???

Re: Delays Processing Returns at QVC

fthunt — Wed, 27 Apr 2016 18:44:21 GMT

Probablyi in the process of moving the credit department to Ireland! Wasn't that the designated country after laying off 100 plus people from West Chester? LOL

Re: Delays Processing Returns at QVC

Leelee1123 — Wed, 27 Apr 2016 19:02:28 GMT

It's a nightmare! My item was delivered on 4/19, 8 days and counting and NO return. UGH!

Re: Delays Processing Returns at QVC

Chi-town girl — Wed, 27 Apr 2016 19:06:04 GMT

@fthunt wrote:
Probablyi in the process of moving the credit department to Ireland! Wasn't that the designated country after laying off 100 plus people from West Chester? LOL

LOL, great...NOT!

Well, at least I have proof from my post office and the Q website confirms my return was delivered to them.

Q has always been slower than other retailers that I shop with for processing returns including Amazon, Nordstrom, Evine & HSN. Now it may take longer, wow!!!

I also sent a return to HSN on the same day. I rec'd an email from them 2 days ago confirming the return, the amount processed, and the website also reflects it.

Re: Delays Processing Returns at QVC

Chi-town girl — Wed, 27 Apr 2016 19:15:20 GMT

@Leelee1123 wrote:
It's a nightmare! My item was delivered on 4/19, 8 days and counting and NO return. UGH!

OMG - @Leelee1123 that's unacceptable!

They must be getting calls/complaints to necessitate posting that banner message about delayed returns processing.

At the very least, couldn't they reach out to us directly via email or phone call instead of some generic website banner? I just happened to notice the banner today when checking my account since my return to HSN sent on the same day was already completed.

Customer Service at Q just took another hit.

Re: Delays Processing Returns at QVC

Wackers3 — Wed, 27 Apr 2016 19:17:09 GMT

I've been waiting on a few returns to process through so thanks for mentioning that. On one I requested an exchange (for a different size on those Lisa Rinna TSV pants) and it is frustrating because they have had the color and size I need the last few days but that changes constantly with those TSV cargo pants.

I would hope returns don't get moved out of the country - it seems like that would not be an efficient or reliable system. They should be processed where they physically are shipped back to. Just wouldn't make much sense to me anyway.

Re: Delays Processing Returns at QVC

gmkb — Wed, 27 Apr 2016 19:18:56 GMT

I recently returned something that was delivered to QVC on 4/15 and still not processed on 4/23. On 4/25 I wrote to Cust. Service, who must have agreed with me because it was processed immediately with a nice email telling me they had resolved the problem. The Cust. Service Dept. has always done well by me; or that I am grateful.

Re: Delays Processing Returns at QVC

Chi-town girl — Wed, 27 Apr 2016 19:27:11 GMT

@gmkb wrote:
I recently returned something that was delivered to QVC on 4/15 and still not processed on 4/23. On 4/25 I wrote to Cust. Service, who must have agreed with me because it was processed immediately with a nice email telling me they had resolved the problem. The Cust. Service Dept. has always done well by me; or that I am grateful.

@gmkb - Thank you for the info. I recall reading other posters also receiving immediate credits when they contacted CS after a lengthy delay with returns.

But the key is you have to contact CS. Emails may not be responded to as quickly as calls.

I'm calling CS tmrw if my return is not processed by COB today.

Re: Delays Processing Returns at QVC

gmkb — Wed, 27 Apr 2016 19:29:28 GMT

@Chi-town girl wrote:
@gmkb wrote:
I recently returned something that was delivered to QVC on 4/15 and still not processed on 4/23. On 4/25 I wrote to Cust. Service, who must have agreed with me because it was processed immediately with a nice email telling me they had resolved the problem. The Cust. Service Dept. has always done well by me; or that I am grateful.
@gmkb - Thank you for the info. I recall reading other posters also receiving immediate credits when they contacted CS after a lengthy delay with returns.

But the key is you have to contact CS. Emails may not be responded to as quickly as calls.

I'm calling CS tmrw if my return is not processed by COB today.

@Chi-town girl You are probably correct. I got lucky and my email was responded to almost immediately.

Re: Delays Processing Returns at QVC

Nitefall — Wed, 27 Apr 2016 19:33:09 GMT

The return time for QVC is RIDICULOUS!!!!!!!!!!!! Instead of playing around with this website (which they will NEVER get right) they should concentrate on their customers return service!!!!

If you call HSN and want an exchange they ship that day and wait for your return - now that's customer service. NOT the Q they actually wait until they receive your return and credit your acct. which is (in my case) currently running about 20 days give or take on a good week.

I've been a customer with the Q for 20+ yrs. and this is the WORST they have ever been. This along with them keeping the original shipping charges makes me shop elsewhere. In today's world where shopping on line is ever growing how can the Q be getting worse instead of better. Most shopping on line companies are now offerring free s/h after you spend so much and that's an incentive, even Macy's has altered their shipping practices.

The Q better get on board or suffer the consequences at least they can start with faster credits on returns and go from there!!

Re: Delays Processing Returns at QVC

Chi-town girl — Wed, 27 Apr 2016 20:32:03 GMT

I just called CS and was successful in receiving my credits. The CS agent didn't comment on the delay but I told her about my situation with the returns being rec'd on the 23rd & no credits yet.

Without hesitation, the CS rep told me she would issue my credits immediately. I just had to confirm each order/item returned, since I had included several items in one carton.

It takes several days for the credits to process. I didn't want it to roll into next week with another task added to my agenda for yet another follow up call.

I suggest anyone experiencing delayed processing to call CS. Don't wait for the system to catch up since there is a transition or change in operations. Hopefully this will not be an ongoing issue!

Re: Delays Processing Returns at QVC

cotto22 — Wed, 27 Apr 2016 23:17:47 GMT

@fthunt wrote:
Probablyi in the process of moving the credit department to Ireland! Wasn't that the designated country after laying off 100 plus people from West Chester? LOL

I thought everything was outsourced to Poland, which oddly makes even less sense than Ireland, to me at least. It took 14 days for my return to reach QVC. And now I am supposed to wait 4 or 5 more days for the credit, minus the exorbitant label fee, to be credited to my account? Guess it serves me right for not monitoring that waitlist item that was shipped without them telling me, GRRRRR.

Re: Delays Processing Returns at QVC

Leelee1123 — Thu, 28 Apr 2016 11:07:07 GMT

Hmmm funny. Shortly after I commented here my return was processed. Halleluia! Coincidence?

Re: Delays Processing Returns at QVC

bells4me — Thu, 28 Apr 2016 16:17:57 GMT

I just returned two It Cosmetic items and they were processed very quickly. Not happy with the refund amount though because of the $6.95 charge for a tiny tube.

Re: Delays Processing Returns at QVC

beach ladydrb — Fri, 29 Apr 2016 23:34:01 GMT

It is unacceptable. Compare it to Amazon. They process returns as soon as they are scaned into the UPS system, and they don't charge for returns.I have begun to order much more from them. By the way, if you call QVC CS and your return has delivered, they can process your return for you.

Re: Delays Processing Returns at QVC

Patti Jeane — Sat, 30 Apr 2016 01:57:10 GMT

I agree QVC has always been slow with returns, but when 1 of mine seemed be taking longer than usual,( and there was no update because I paid postage), I called customer service and they took care of it while I was on the phone. It was odd at the time, the rep Ursla, said "I see it" then I was accidentally hung up on (i think) I called back and the rep said it was taken care of and it showed on Order Status as returned. Just call the phone # u know by heart, and ask for customer service. They will ask u for item #, but just tell them u want customer service and they will directly transfer you to a live human, during business hours. Until 11pm Western, or 2am Eastern time.

Re: Delays Processing Returns at QVC

valgators — Tue, 01 Nov 2016 03:33:51 GMT

Well, I experienced a similar very long delay in returning 3 items. When it reached 12 days without any notice, I called. I was told it had something to do with whether I mailed the items at the "main" post office or one of the satellite branches. She said something about the "satellite" holding until there was a truck load to take down town for processing!!!!! She agreed to process my returns during that call but informed me it would still take another 7-10 days to see the credit back on my card! And it took just that long!

What is going on and what are they talking about? I live in a large city and would NEVER drive miles to get to the main post office when I have a satellite 3 miles away.

Are others having similar problems?

Re: Delays Processing Returns at QVC

culebra — Tue, 01 Nov 2016 14:56:00 GMT

I always allow from 7 - 10 days for QVC to process returns after their receipt. Sometimes I am surprised that it is shorter.

Re: Delays Processing Returns at QVC

Trinity11 — Tue, 01 Nov 2016 15:18:41 GMT

@valgators wrote:
Well, I experienced a similar very long delay in returning 3 items. When it reached 12 days without any notice, I called. I was told it had something to do with whether I mailed the items at the "main" post office or one of the satellite branches. She said something about the "satellite" holding until there was a truck load to take down town for processing!!!!! She agreed to process my returns during that call but informed me it would still take another 7-10 days to see the credit back on my card! And it took just that long!

What is going on and what are they talking about? I live in a large city and would NEVER drive miles to get to the main post office when I have a satellite 3 miles away.

Are others having similar problems?

Yes, I used the q return label and brought it to a post office in the mall. It took weeks...so I never return anything there now.

Re: Delays Processing Returns at QVC

Lipstickdiva — Tue, 01 Nov 2016 15:46:52 GMT

2 weeks ago, I used the Q label and dropped a return in the mailbox at the end of my street. Over the weekend I received confirmation that they rec'd my return and that it has been processed. However, the refund hasn't hit my account. While that's not as fast as HSN, I'm pretty satisfied with the timing.