topic Re: Returns taking forever..... in Fashion

Returns taking forever.....

BARBIE100 — Sat, 16 Apr 2016 14:11:16 GMT

Is it just me or does it seem like processing returns is taking longer and longer?

Re: Returns taking forever.....

SFGIANTSGIRL — Sat, 16 Apr 2016 14:25:27 GMT

I agree, it has been really slow

Deb

Re: Returns taking forever.....

SuzieQue — Sat, 16 Apr 2016 14:32:18 GMT

No, not just you!!! I've been with QVC since the beginning and it's getting worse and worse. About 2 months to have you're Q Card refunded and the same for seeing it online.

HSN receives, processes and refunds the same week you return.

QVC TAKE NOTE!

With other shopping channels with much better service and free shipping and handling as well as

AMAZON you better get it together!!

This is why I buy less and less on QVC.

Who else has this problem??? Let our voices be heard.

Re: Returns taking forever.....

queendiva — Sat, 16 Apr 2016 14:55:47 GMT

I send my returne via FedEx Return Saver. Paid special half price yearly membership back in January. $30.00 covers unlimited return shipping for the year! My Q returns are posted within a few days for clothing, about a week for a recent watch return. My $30.00 investment has already more than paid for itself. Best $ spent this year.

Re: Returns taking forever.....

Nitefall — Sat, 16 Apr 2016 16:56:18 GMT

Not only does it take longer but watch your statements because I've had issues with the Q charging me $6.95 when I paid for the shipping up front. I too have been a customer for over 20 years and the refund time is ridiculous almost 20 days in some cases and I have a Q card!!! HSN takes 5 days sometimes less!!!!

IMHO the Q should put more techs on customer service and leave this website ALONE!!!! The website is never going to get any better every time they "tweak" it , it gets worse. Spend more time in making the customer happy and quality control especially with sizing.

Re: Returns taking forever.....

MalteseMomma — Sat, 16 Apr 2016 18:39:03 GMT

My return order has been processed but I have paid 2x (easy pay )on an order I returned.I guesss I need to call and get it fixed.Such an inconvience

Re: Returns taking forever.....

MalteseMomma — Sat, 16 Apr 2016 18:40:34 GMT

@queendiva wrote:
I send my returne via FedEx Return Saver. Paid special half price yearly membership back in January. $30.00 covers unlimited return shipping for the year! My Q returns are posted within a few days for clothing, about a week for a recent watch return. My $30.00 investment has already more than paid for itself. Best $ spent this year.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

I have never heard of this ???????????

Re: Returns taking forever.....

queendiva — Sat, 16 Apr 2016 20:17:13 GMT

@MalteseMomma: check out Return saver dot com. I think the regular price is $60.00/year. Maybe it was something new from FedEx earlier this year, because I got it for half price. You just print out their label and attach it to your return and drop it off at any FedEx store. Could not be easier. Love it when I can save $$$ and avoid the Post Office and their lines! Works for ebay returns, too, although rarely return those purchases.

Re: Returns taking forever.....

tropics21 — Sat, 16 Apr 2016 20:40:44 GMT

I think they do it on purpose, cash flow issues. Not only that, that horrible prepaid 6.95, sits in the post office for two weeks, and journeys on pony express to be returned. I also believe that is on purpose. they get to keep you money longer to pay their bills, whilst interest rate increase on your credit card. Not fair

Re: Returns taking forever.....

Susan Louise — Sat, 16 Apr 2016 22:00:12 GMT

@queendiva wrote:
I send my returne via FedEx Return Saver. Paid special half price yearly membership back in January. $30.00 covers unlimited return shipping for the year! My Q returns are posted within a few days for clothing, about a week for a recent watch return. My $30.00 investment has already more than paid for itself. Best $ spent this year.

@queendiva You must return a lot of products...

I only returned a few things last year to QVC and waiting for my card to be credited was no big deal. So for me, that would be a waste of $30.

That's just like I would love the 'Kindle Unlimited', and or Amazon Prime deals through Amazon, but I don't purchase enough books/products for either for it to pay off...I would be losing money with those too.

To get free S&H now with Amazon, I just wait til I have over $50 worth of stuff I want before ordering anything

Re: Returns taking forever.....

queendiva — Sat, 16 Apr 2016 23:36:12 GMT

@Susan Louise: Five or six returns a year would pass the break even point. You may think that's a lot of returns over the span of 12 months. I do not, as most of my shopping is done on line. I only keep the items I love and clothing that looks and feels good on me and still looks good after washing. Anything else goes back. Returns are not limited to QVC, but most all online retailers, including ebay and Amazon.

Re: Returns taking forever.....

queendiva — Sat, 16 Apr 2016 23:39:58 GMT

@Susan Louise: it sounds as if you purchase and/or return very few items. Don't know why you would concern yourself with my shopping habits, but thanks anyway.

Re: Returns taking forever.....

Raider Fan — Sun, 17 Apr 2016 18:51:10 GMT

I return a lot but I order a lot. I just filled a big Amazon box with Q returns and took it to UPS. I saved a lot of money but I am going to check AMEX. If we pay for the return our cards get credited a month faster. I have no idea why the Q stalls the cc card credits but it really irritates me. I got a couple of tops from TJ's last week and they are superior in guality and style than most Q stuff. If only my TJ's were consistent. I have been slowing down my Q purchases by not watching, I seem to have a will power problem when Logo or Rinna are on.