topic Re: Has shipping gone up on clothing? in Fashion

Has shipping gone up on clothing?

mia 2 — Wed, 11 Nov 2015 18:36:26 GMT

I heard today shipping on jewelry over $75 is at least $5 now. Saw the new prices on line. Is this with clothing too? ( That means we lose that shipping cost if we return.)

Re: Has shipping gone up on clothing?

Venezia — Wed, 11 Nov 2015 18:58:33 GMT

I don't know. I just ordered a cotton top an hour ago and the S&H was $3.00, so it doesn't seem like it's gone up to me.

I couldn't find anything on the Q's website where it specifies any more about what the actual shipping charges are. Maybe a moderator can help?

Re: Has shipping gone up on clothing?

mia 2 — Wed, 11 Nov 2015 19:03:35 GMT

Venezia--would you kindly tell me what a moderator is? These look like price changes acrosss the board either in jewelry only or on clothing too.

Re: Has shipping gone up on clothing?

beach ladydrb — Wed, 11 Nov 2015 19:09:54 GMT

The shipping policy has changed. Most items ship for $3 or $5 dollars now. This is not refunded if you return the item unless the item you got was incorrect or is defective.Also, returns will cost you about $6.95. Again not refundable ubless incorrect item or defective. So that means a return will cost you at least $10. I don't like the new policy. I think most items are sent by the cheaper snail mail. That means you wont get it as quickly. I liked the old policy better.

Re: Has shipping gone up on clothing?

Venezia — Wed, 11 Nov 2015 19:12:16 GMT

@mia 2 - I was referring to the QVC moderators on this board. They can often post a comment answering a question (in the role of customer service).

Or you could email them directly to ask for information. HTH.

Re: Has shipping gone up on clothing?

mia 2 — Wed, 11 Nov 2015 21:01:18 GMT

Venezia~~Thanks for the idea. I have a feeling I know what they are going to tell us. Shipping is up to $5 on jewelry over $75 and shipping is now up on some clothing under $50. That's what I can see by looking. Seems to be a bad time to do this to customers, during the Christmas season. Also, what bothers me is the large return charges we all will now have, which will hit everyone right after Christmas.

Re: Has shipping gone up on clothing?

sunshine45 — Wed, 11 Nov 2015 21:09:32 GMT

i dont think there is any real written policy that states clothing and jewelry will ship for $3. it doesnt surprise me that these shipping fees are being increased because UPS just raised its rates and the USPS rates are due to go up mid january.

Re: Has shipping gone up on clothing?

mia 2 — Wed, 11 Nov 2015 21:35:08 GMT

Sunshine45~~Last spring QVC changed their shipping policies. They stopped refunding our shipping charges on a return but said they were dropping all the shipping charges on clothing and jewelry to $3. They did much advertising on this change. That was about last March or April.

Re: Has shipping gone up on clothing?

GingerPeach — Wed, 11 Nov 2015 22:29:58 GMT

Doesn't the shipping charge also include insurance?

I do not know for sure, but perhaps this type of insurance has gone up, too.

Re: Has shipping gone up on clothing?

GCR18 — Wed, 11 Nov 2015 23:47:19 GMT

The new shipping charges went into effect Feb of this year. I don't believe it said all clothing and jewelry would be $3. I think the clothes went by garment weight and jewelry by gram weight.

Re: Has shipping gone up on clothing?

sunshine45 — Thu, 12 Nov 2015 00:32:19 GMT

mia 2 wrote:
Sunshine45~~Last spring QVC changed their shipping policies. They stopped refunding our shipping charges on a return but said they were dropping all the shipping charges on clothing and jewelry to $3. They did much advertising on this change. That was about last March or April.

@mia 2

yes, i know.....they talked about it often LAST SPRING....but nothing was ever in writing on the website. that led me to believe that it wasnt a forever type of deal.....and it seems that is the case because they have already changed some of the policy. i wont be surprised if the trend to charge more for shipping will continue.

Re: Has shipping gone up on clothing?

SHIRAZ — Thu, 12 Nov 2015 02:19:17 GMT

This was the written notice they put out in an email last February:

Dear Valued QVC Customer,

Every day we’re working hard to deliver more value to you—as we always have. Today is no exception. We’re excited to offer new S&H rates on most items where we charge shipping & handling for standard delivery, starting February 2, 2015.

All apparel, beauty, and jewelry ships at $3, regardless of price or weight.
Most items under $50 and less than 1 lb ship at $3.
Most other items under $100 and 1 lb or more ship at $5 or $7.
Items $100 or more ship at existing S&H rates; however, many of these include S&H or offer free S&H.

As part of this change, we will no longer discount S&H when you buy two or more items in the same order, but our new S&H rates will benefit you in many cases.

In addition, we will continue to refund original S&H on returns if an item is defective or we made an error; however, effective with orders placed on or after February 17, 2015, if you return the item for any other reason, we will no longer refund the original S&H.

We sincerely thank you for shopping with us, and hope this makes your shopping experience at QVC even better.

Sincerely,

Lisa Norden
VP, Customer Service and Experience

Eight months later and they are raising the rates on jewelry items and probably other things as well. Yes it makes our shopping experience so much better!

Re: Has shipping gone up on clothing?

Venezia — Thu, 12 Nov 2015 03:57:31 GMT

Interesting that, if the Q has raised the shipping rates that they haven't bothered to notify customers about it, especially as the changes last February also included the information that original S&H would no longer be refunded.

It gets more and more expensive just to see if something works for you - I'm thinking especially about clothing. I'll just do less shopping with QVC for things like that. I stopped buying shoes from them a long time ago.

Re: Has shipping gone up on clothing?

Pearlee — Thu, 12 Nov 2015 04:19:55 GMT

@mineralgirl1 wrote:
The shipping policy has changed. Most items ship for $3 or $5 dollars now. This is not refunded if you return the item unless the item you got was incorrect or is defective.Also, returns will cost you about $6.95. Again not refundable ubless incorrect item or defective. So that means a return will cost you at least $10. I don't like the new policy. I think most items are sent by the cheaper snail mail. That means you wont get it as quickly. I liked the old policy better.

You can return and pay your own postage, not using the return label. For almost everything I return, itt's much cheaper not to use QVC's return label.

Re: Has shipping gone up on clothing?

mia 2 — Thu, 12 Nov 2015 18:00:49 GMT

Yes Venezia--I think we should have been notified.

Pearley~~I do agree to take it to the Post office to save money, however for me and probably others that's not an option due to my health problems. So therefore I will have to cut back and order very carefully. I also plan in the long run to get back to driving so I can go to b&m stores instead.

Re: Has shipping gone up on clothing?

songbird — Thu, 12 Nov 2015 21:29:37 GMT

I buy from Nordstrom, Barney's & Saks. And their shipping is always free over $100.00

Re: Has shipping gone up on clothing?

jazzbabe — Fri, 13 Nov 2015 01:52:27 GMT

@songbird wrote:
I buy from Nordstrom, Barney's & Saks. And their shipping is always free over $100.00

@songbird, shipping is free at Nordstrom without regard to the price of the item.