topic Re: Slow processing of orders in Fashion

Slow processing of orders

SharkE — Fri, 14 Aug 2015 19:19:59 GMT

I ordered a jacket either Mon or Tues. still in processing. It won't go out now till Mon. sheesh..........need to amp up their response time.

Re: Slow processing of orders

Biftu — Fri, 14 Aug 2015 19:30:36 GMT

I ordered something on August 8th and the tracking says it was "tendered to post office." Never saw that before and I have not recieved the item yet.

Re: Slow processing of orders

SharkE — Fri, 14 Aug 2015 19:38:47 GMT

Maybe that's why they have so many Christmas shows you'd better order now if you want by then. sheesh.............only place I have so much trouble with.

Re: Slow processing of orders

McGraw Fan — Fri, 14 Aug 2015 21:39:20 GMT

That means it came UPS and then UPS passed it off to the post office for final delivery. This is a deal that QVC has with UPS and the post office to save money on shipping. I hate it. It adds an additional three to four business days normally to my delivery. I wish they would jsut use UPS all the way. Even if it costs me a little more, I will pay it. I want to be able to track my order and the USPS system is ridiculous and they are very slow getting packages to my area.

Re: Slow processing of orders

ECBG — Sat, 15 Aug 2015 00:14:17 GMT

I've had something "processing" for five days! By that time it'll be all worn out!

Re: Slow processing of orders

kelsey17 — Sat, 15 Aug 2015 00:15:12 GMT

Been finding the same thing happening to me. Takes longer these days..

Re: Slow processing of orders

islandgrrl — Sat, 15 Aug 2015 00:44:55 GMT

@SharkE wrote:
Maybe that's why they have so many Christmas shows you'd better order now if you want by then. sheesh.............only place I have so much trouble with.

HA! That is funny. Not being an early Christmas shopper, I appreciate at least getting a chuckle out of the Christmas in July, August, September... programming.

Re: Slow processing of orders

SharkE — Sat, 15 Aug 2015 00:54:34 GMT

I'm going over to HSN at 10 to see what Wolgang has going.

Re: Slow processing of orders

SharkE — Sat, 15 Aug 2015 12:50:17 GMT

still waiting .............

Re: Slow processing of orders

Beachiekeen — Sat, 15 Aug 2015 17:21:12 GMT

My last two clothing orders (from different clothing lines) were tendered straight to the post office. No UPS to the local post office involved. It does take forever for items to ship out at times and they are the ones I am in a hurry to receive of course.

Re: Slow processing of orders

MalteseMomma — Sat, 15 Aug 2015 17:58:11 GMT

I cancel the item if it takes too long to ship

Re: Slow processing of orders

SharkE — Sat, 15 Aug 2015 18:13:16 GMT

There ya' go !

Re: Slow processing of orders

Pearlee — Sat, 15 Aug 2015 18:13:57 GMT

@MalteseMomma wrote:
I cancel the item if it takes too long to ship

@MalteseMomma But I have problems as described above that after it is actually sent, it takes a long time to arrive because it's passed from one shipper to another which makes for more sorting, etc. A lot of wasted time IMO with this "Shipping Partnership" but I guess it allows them to do the $3 shipping. That plus having raised prices on so many items.

Re: Slow processing of orders

Bookbabe — Sat, 15 Aug 2015 18:23:36 GMT

I am experiencing the same problem. Some things shipped the next day and others like my Breezies bras have been "processing" for 3 days now. I also wish that they would just ship UPS so we can track the item. I had a USPS item that kept saying there was no information available and then it is in the mailbox. It is amazing that we get the packages we do, some of my UPS items look like they drove over the package before delivering it.

Re: Slow processing of orders

SharkE — Sun, 16 Aug 2015 00:25:12 GMT

The supervisor of that dept. needs to be replaced. Not controlling it in a timely fashion. Need to step up handling of orders, hire more people, whip it into shape.

Shouldn't take a week to process a jacket. I know they have thousands of orders to take care of, but, they need to beef up the work force. Must be a lot of people quitting, messing around on the job, hard to keep help, etc.

Re: Slow processing of orders

SharkE — Sun, 16 Aug 2015 13:15:48 GMT

Prayers have been answered or somebody got off of coffee break. My jacket will be shipped Mon.

Re: Slow processing of orders

MaggieMack — Wed, 19 Aug 2015 13:20:45 GMT

I have orders from three and four days ago that are still "in process." Seems to me if they can't ship out by the next day, they should ship that order "expedited" so it doesn't take 11 days to get something. They could learn something from Amazon. Or Gap who offers free shipping with a seven day delivery and their stuff rarely takes seven days. No one will ever convince me that Shipping is not a huge profit center for the Q.

Re: Slow processing of orders

Lipstickdiva — Wed, 19 Aug 2015 13:26:42 GMT

I don't have a problem with my items getting to me once they leave QVC. Most of my items go from UPS to USPS and that only adds 1 day to my shipping time. My issue has been how long the items are in process with QVC before they actually are shipped.

On another note, I had to send back 1 item that I bought during QVC fashion days because it was defective. I sent back 2 items to HSN that I ordered during their fashion clearance. I dropped all 3 items in the USPS box on Saturday. My HSN items are already shown as returned and my account credited. We'll see how long it takes for QVC to acknowledge my return and credit my account.

Re: Slow processing of orders

brii — Wed, 19 Aug 2015 15:21:33 GMT

I don't understand why things sit in process so long. It's not unusual for something to sit in process for 3 or 4 days at QVC.

My daughter ordered a bunch of things from Hollister, Nike, Victoria's Secret - everything shipped out that day or the next day.

It can't be the volume that QVC does either, Because there are other retailers who ship out quickly who do the same volume.

I do get my items quickly once they finally ship.

Re: Slow processing of orders

GinaV24 — Wed, 19 Aug 2015 15:41:47 GMT

I've cancelled orders in the past if it takes too long in processing. If it goes over 4 days, well, I may just decide that I don't need it after all. I recently did that with a pair of shoes and considering the reviews have been less than stellar, it saved me $ and my time.

Now that Liberty has bought zulilly -- a company with a ridiculously slow shipping time -- something like 14 days - it will probably get even worse.