topic Re: QVC: Please 'Sticky' a Q/A Thread to Answer Our Questions in Fashion

QVC: Please 'Sticky' a Q/A Thread to Answer Our Questions

GraceCO — Mon, 15 Jun 2015 18:39:47 GMT

I think it would be helpful if we could post our questions/concerns about the new forum format in a thread that is monitored in real time by QVC staff. To completely revamp a community and provide no timely answers to questions leaves members to fend for themselves and frustrated.

Please open a thread that remains at the top of the community page, so forum members--QVC customers--can get some answers from the QVC team responsible for this forum. Two-way communication is what's needed & would be most appreciated.

Re: QVC: Please 'Sticky' a Q/A Thread to Answer Our Questions

Pook — Mon, 15 Jun 2015 18:51:09 GMT

Yes they should have been replying all along to at least some of the most asked questions. It's like they said ask questions but aren't intending to answer to help us navigate. I guess they figure that if they wait maybe we will figure it out ourselves and help others. They sure aren't earning their money today with this mess!!!! At least let us know they have read our concerns and are putting together a complete tutorial or a detailed instruction post.

Re: QVC: Please 'Sticky' a Q/A Thread to Answer Our Questions

GraceCO — Mon, 15 Jun 2015 19:02:09 GMT

@Pook wrote:
Yes they should have been replying all along to at least some of the most asked questions. It's like they said ask questions but aren't intending to answer to help us navigate. I guess they figure that if they wait maybe we will figure it out ourselves and help others. They sure aren't earning their money today with this mess!!!! At least let us know they have read our concerns and are putting together a complete tutorial or a detailed instruction post.

I agree with you. I'm so surprised when they planned this rollout, they didn't anticipate problems and put in place a way to help members sort through the changes. A video tutorial would have been perfect! Or, at least, monitor the threads and answer questions!

I haven't seen one answer from a QVC staffer on anything. That's pretty remarkable. This is 101 on "how not to do" a major website revamp. Communication is key.

Re: QVC: Please 'Sticky' a Q/A Thread to Answer Our Questions

divine — Mon, 15 Jun 2015 19:17:36 GMT

Yes, I'd like someone to fix the "my activity" function. Mine shows my activity from a long time ago, but nothing current. I am lost without that information.

Also, I'd like to know how to preview a post and then get back to make changes if needed. Right now, I have to post as is, or cancel. There's no way to go back and make changes.

I'd appreciate it if there was a thread where we could go to get answers to our questions/concerns.

I'll probably never find this post again.

Re: QVC: Please 'Sticky' a Q/A Thread to Answer Our Questions

GraceCO — Mon, 15 Jun 2015 23:34:13 GMT

@divine wrote:
Yes, I'd like someone to fix the "my activity" function. Mine shows my activity from a long time ago, but nothing current. I am lost without that information.

Also, I'd like to know how to preview a post and then get back to make changes if needed. Right now, I have to post as is, or cancel. There's no way to go back and make changes.

I'd appreciate it if there was a thread where we could go to get answers to our questions/concerns.

I'll probably never find this post again.

So many people are asking about the "my activity" function and the disappearance of the sub-forums, yet QVC remains silent. Most of the questions being asked are not complicated. I think if this lack of communication continues, people will go elsewhere in their frustration. The forums are linked to buying--I would check in at the Linea forum before I'd buy pre-show. But, that sub-forum is now gone.

Re: QVC: Please 'Sticky' a Q/A Thread to Answer Our Questions

occasionalrain — Tue, 16 Jun 2015 00:31:11 GMT

It seems I have a notification. What's that about? I tried clicking on it but nothing happened, it is just there taunting me.

Re: QVC: Please 'Sticky' a Q/A Thread to Answer Our Questions

Gemspirit — Tue, 16 Jun 2015 00:33:00 GMT

I couldn't agree more!

Re: QVC: Please 'Sticky' a Q/A Thread to Answer Our Questions

GraceCO — Wed, 17 Jun 2015 19:08:01 GMT

It's now Day 3 of this new format and there are still so many questions and so few answers from QVC...But, I see the mods active in threads responding & moderating. Starting to improve. The only thing on my wish list: bring back the sub-forums!

Re: QVC: Please 'Sticky' a Q/A Thread to Answer Our Questions

TX-starlight — Sat, 20 Jun 2015 06:59:07 GMT

EXACTLY. I sent email requesting some "how to info", as QVC team suggested we do.They answered alright....with the same thing that is listed in the HELP on the left side, which is of NO help at all. Then when I replied that was no help & how frustrating this is, I got NOTHING back. I just post/reply & can't find ANYTHING I have posted before. Can't tell what/where the OP even is. I just see a topic & reply. HATE THIS!

Re: QVC: Please 'Sticky' a Q/A Thread to Answer Our Questions

lrmuffin — Sat, 20 Jun 2015 12:26:47 GMT

I agree with all of you.

Re: QVC: Please 'Sticky' a Q/A Thread to Answer Our Questions

GraceCO — Tue, 23 Jun 2015 15:44:56 GMT

I just want to give "props" & thanks to the QVC team for listening to their customers and responding quickly to concerns & questions. Revamping an online forum is not an easy process and it takes time to readjust to change. But, restoring the sub-forums within a week of the launch went a long way in helping us feel more comfortable with the new forum & get our bearings in the communities we know and love. Nicely done.