topic Re: Return Shipping Fees? in Fashion

Return Shipping Fees?

LogoFan — Sat, 14 Feb 2015 19:44:57 GMT

A thought occurred to me, but have not yet called Customer Service. I sometimes return fashion items with more than one item in separate orders returned in the same package. I believe the Q is not crazy about this practice. However, just wondering if they will charge a return S&H fee of $6.95 now for each item in the same bag or box, based on their new policy.

Will be interesting to see what happens if I have any returns. Any thoughts?

Re: Return Shipping Fees?

JustJazzmom — Sat, 14 Feb 2015 19:47:27 GMT

So far, I have returned items from at least 2 different orders back in one bag. I write on the outside: two orders inside and list those order numbers on the outside to get their attention. I've had no problems with the returns being handled and my original S&H has been returned back to me.

Re: Return Shipping Fees?

LogoFan — Sun, 15 Feb 2015 02:39:30 GMT

I have never had big issues with combining order returns. However, on the past was charged only one return S&H fee for multiple items in one bag. With the new policy in place, just wondering if this will also change and they will charge return fees on each item. Reason this occurred to me is that they no longer give reduced S&H when two or more items are ordered in the same order.

Hope I am wrong in my guess about this, but just not sure what will happen.

Re: Return Shipping Fees?

Nuttmeg — Sun, 15 Feb 2015 02:44:47 GMT

QVC has new S&H rates http://www.qvc.com/ShippingChanges.content.html

Re: Return Shipping Fees?

Lorik62 — Sun, 15 Feb 2015 04:12:32 GMT

What I don't understand is that I ordered a shirt this week and the shipping was $3.00, however if I decide to return it the return shipping is still $6.95.

Re: Return Shipping Fees?

LogoFan — Sun, 15 Feb 2015 18:29:20 GMT

Nutmeg3 thanks for the link. However, it does not address my particular question.

I sometimes return more than three orders in one bag, rather than 3 separate bags, and am charged only $6.95 for return of all fashion items. I am wondering if I will be charged $6.95 return fee on each item in the bag, i.e., $20.85. That is my question.

Thanks anyhow.

Re: Return Shipping Fees?

febe1 — Sun, 15 Feb 2015 20:41:28 GMT

If the Q has overcharged S&H previously and now can do it for $3., then they should be able to charge $3. for returns. The Return fee looks like a penalty for returns. You will always pay $3. extra to return something. And if you return for an exchange b/c of inconsistent sizing at the Q, you will pay $l3. for your merchandise. Add that on the price of merchandise ordered plus tax.

Re: Return Shipping Fees?

RespectLife — Mon, 16 Feb 2015 17:49:59 GMT

I have always returned multiple orders in one bag but have never used the Q return label. I always pay my own freight back. I can't really address that issue...it is of BIG concern though, isn't it?

Since starting with orders placed tomorrow...we will NO longer receive our original shipping back...you will lose a minimum of $3 per item. And then must pay for the return shipping as well....however much that may now be considering the new policy.

Today is my last day of trying new products.

Re: Return Shipping Fees?

MaverDaver — Mon, 16 Feb 2015 18:54:12 GMT

I don't like the new rates at all. I too will not try any new products since each return will cost me at least $9.95 ($3 original S&H plus $6.95 return label). High price to pay and nothing to show for it. I'm disappointed in the Q. The other sad thought is that people may begin to declare item being returned because of ""defect"" if you know where I'm going with this.

Re: Return Shipping Fees?

NJgirl 1205 — Mon, 16 Feb 2015 19:45:27 GMT

I can't imagine that they would charge you for each item if you use your own return method instead of their label. Of course they will now ding you for the original $3.

Re: Return Shipping Fees?

LogoFan — Tue, 17 Feb 2015 03:34:51 GMT

Thanks for input here. I have no choice at present but to use the Q return labels. Because of health issues, I am only getting out to go to medical visits and lucky my cab driver will stop and drop any returns in the mailbox. If I have any return that needs to go to post office because it is a box, etc. I pay my cab driver to take it to post office for me.

Obviously, for a lot of reasons, shopping will be greatly reduced because of this new policy.

Re: Return Shipping Fees?

lemmonee — Wed, 18 Feb 2015 03:03:00 GMT

Thanks for posting. So while it seems we can still package multiple items in one box and return - and be only charged for (1) $6.95 return label-- The Q will not refund the $3 S&H. per item, So if you are returning, you still ended up paying their old $6.72 S&H charge. Guess that is how you have to look at it. Plus this, I don't know many other places that you can wear something-- wash it, on high-- try to shrink it and then pack up and get most of your money back. I wish the Q. would do something for customers who purchase from them often and spend a certain amount. Maybe some kind of discount shipping in that way.

Guess the new S&H is really just the same ole song, unless you don't need to return or exchange.

Re: Return Shipping Fees?

curlywhitedog — Wed, 18 Feb 2015 03:21:47 GMT

Since I found out about QVC no longer returning original S&H, I have turned away from ordering two or three products that I normally wouldn't have given a second thought to purchasing. I refuse to have to take a $9.95 hit on any product I am not satisfied with including but not limited to reasons of inconsistent sizing or information insufficient to making a more informed decision.

This new S&H policy serves only to increase revenue for QVC disguised as a gift for us. I predict an unfavorable result and a loss of business for the Q and that loss of business will start with me.

Maria

Re: Return Shipping Fees?

TriciatheRealtor — Wed, 18 Feb 2015 06:12:55 GMT

Someone should start one of those Change.org petitions to get tons of signatures and send to the Q to address their confusing and overpriced shipping practices. Most other retail outlets give priority shipping discounts to their credit card holding customers -- everywhere from Target to Nordstrom. -- No shipping either direction with a card. The Q hosts are constantly pushing the 30-day no questions asked return policy. I guess that the real motivation is not to help us, but to encourage this money making scheme for them.