topic Re: O/T Check Your Returns Statements in Fashion

O/T Check Your Returns Statements

coffee drinker — Wed, 21 Jan 2015 00:41:30 GMT

I wasn't quite sure where to post this, but feel Fashion Talk gets a lot of visitors.

I recently returned an item under QVC's holiday timeline and in checking the postcard sent with refund info, I noticed something was wrong. I was not credited with my original S&H fee. I wondered if the Q's policy had changed, so I called to inquire No policy change, they made a mistake and will credit my Visa account with the original S&H charges. A word to the wise -- check your statements and call if something doesn't seem quite right!!!

Re: O/T Check Your Returns Statements

Chi-town girl — Wed, 21 Jan 2015 00:52:17 GMT

Yes, same thing happened to me also. I recently returned multiple items under the extended holiday return policy. Noticed several were "short credited". Called CS, and the rep was great. Told me that the Q computer system did not recognize the holiday extended time for returns for 2 out of my 5 returns-all returned in one carton-which resulted in the short credits, aged b/c it was past 30 days from purchase date. No problem-she issued the 2 additional credits, took about 5 min on the phone.

Re: O/T Check Your Returns Statements

kahootz — Wed, 21 Jan 2015 00:56:51 GMT

Hmm, this is not good. I will definitely keep an eye on this. Thanks for letting us know.

Re: O/T Check Your Returns Statements

kahootz — Wed, 21 Jan 2015 01:07:10 GMT

But then I say to myself ""Really...I have to monitor this!""

Re: O/T Check Your Returns Statements

coffee drinker — Wed, 21 Jan 2015 01:37:42 GMT

On 1/20/2015 kahootz said:
But then I say to myself "Really...I have to monitor this!"

Yes, you have to monitor this and everything else if you want to keep things honest. If I didn't check my orders, I would have been out $12.97 S&H. Better in my pocket than someone else's.

Re: O/T Check Your Returns Statements

kahootz — Wed, 21 Jan 2015 01:42:34 GMT

On 1/20/2015 coffee drinker said:
On 1/20/2015 kahootz said:
But then I say to myself "Really...I have to monitor this!"

Yes, you have to monitor this and everything else if you want to keep things honest. If I didn't check my orders, I would have been out $12.97 S&H. Better in my pocket than someone else's.

I totally get you. I just think really - why do I have to make sure they aren't over-charging me? But I for sure will have to check everything now.

Re: O/T Check Your Returns Statements

RespectLife — Wed, 21 Jan 2015 17:31:47 GMT

I learned a long time ago that sadly YES, I have to monitor them like a hawk.

Same thing happened to me w/ holiday returns...even though I stuck HUGE notes on the packing slip with the return.

They also mess up ALL the time and short me the return label cost (usually $6.95) in my refund even though I PAID for the return postage myself!!!???!!!! I have their label still in my hands! I having been checking everything for 2 years now. Pathetic I should have to do that.

Re: O/T Check Your Returns Statements

millieshops — Wed, 21 Jan 2015 17:43:05 GMT

Agree - and don't check just QVC's statements. Check everything financial everywhere - even someone suggested last week your grocery receipts. I recovered $2 last week.

Usually the mistakes are small and the result of human errors, but those same humans can make huge errors, too. We've all read about million dollar errors because they make the news. Biggest error I ever saw on any of my own statements was for over $200,000! It was corrected, but I've kept the proof documents for over a decade now almost as a laugh.

That money was never mine, but it sure made for a few minutes of fantasy!

Re: O/T Check Your Returns Statements

Coco Butter Bean — Wed, 21 Jan 2015 19:04:12 GMT

I keep a little chart and write down everything I send back to the Q and elsewhere. Date sent, store, item, price to be refunded. It takes a little time, but I have caught errors many times.

On another note, I sent back 3 jewelry items that were received by the Q on the 17th. Nothing showing up yet under my returns. Turnaround time coming and going is really slow compared to other vendors.

Re: O/T Check Your Returns Statements

RespectLife — Wed, 21 Jan 2015 19:05:51 GMT

On 1/21/2015 millieshops said:
Agree - and don't check just QVC's statements. Check everything financial everywhere - even someone suggested last week your grocery receipts. I recovered $2 last week.

Usually the mistakes are small and the result of human errors, but those same humans can make huge errors, too. We've all read about million dollar errors because they make the news. Biggest error I ever saw on any of my own statements was for over $200,000! It was corrected, but I've kept the proof documents for over a decade now almost as a laugh.

That money was never mine, but it sure made for a few minutes of fantasy!

So true millie!

When the bank ATM switched away from the old envelopes and deposit slips...I deposited a rebate check of $3.97 directly into that slot. They credited my account for a deposit of $14,120.97 !! (which is my zip code and the first 2 digits of the extended zip code). Obviously the silly machine read the wrong bar code!

After much time and 4 phone calls..they finally fixed it. Then had the nerve to charge ME a $35 bank fee! LOL Got that fixed too....but oh boy....watch every thing!

Re: O/T Check Your Returns Statements

Q4u — Wed, 21 Jan 2015 19:10:30 GMT

Mistakes (everywhere) seem more and more common. You have to check everything anymore. Most of it (IMHO) is incompetence. There are some instances of blatant thievery but most is lack of caring, lack of appropriate schooling and in some cases just a general lack of intelligence. Which is very sad.

By the way, when I return something to the Q, even though I've checked the right box, I rarely receive notification that it's been received. The Q used to be so competent regarding all this.....

Re: O/T Check Your Returns Statements

Sunnycorle — Wed, 21 Jan 2015 19:13:54 GMT

With everything being computerized you have to be your own watchdog. Its just a sign of the times and not just QVC.

Re: O/T Check Your Returns Statements

coffee drinker — Thu, 22 Jan 2015 01:28:15 GMT

On 1/20/2015 Chi-town girl said: Yes, same thing happened to me also. I recently returned multiple items under the extended holiday return policy. Noticed several were "short credited". Called CS, and the rep was great. Told me that the Q computer system did not recognize the holiday extended time for returns for 2 out of my 5 returns-all returned in one carton-which resulted in the short credits, aged b/c it was past 30 days from purchase date. No problem-she issued the 2 additional credits, took about 5 min on the phone.

I understand mistakes, but if the Q computer did not recognize the holiday extended times, QVC should first correct their computer program and then alert their customers. Can you imagine how many do not bother checking refunds, etc.

Re: O/T Check Your Returns Statements

coffee drinker — Tue, 03 Feb 2015 20:11:09 GMT

As a follow-up to my original post, I received notification my original S&H charges will be credited to my Visa account.

Re: O/T Check Your Returns Statements

Coopsmommy — Tue, 03 Feb 2015 20:41:56 GMT

Thanks so much coffee drinker! I checked mine and they had not credited three separate $6.95 s/h charges and I would never have noticed.

Re: O/T Check Your Returns Statements

kittymomNC — Tue, 03 Feb 2015 21:00:59 GMT

I check everything that has to do with my finances... I always check my QVC returns refunds to my credit cards, making sure the amounts are correct and that return shipping has not been charged if the item was defective. I've only had to call once about that in the last several years. I don't think they would do anything on purpose, but anyone can make a mistake. I ordered a laptop from QVC, and requested Easy Pay, then almost immediately decided to cancel it, but in three days they couldn't get it canceled so it shipped. When it did, I found out they had charged the entire amount on my credit card instead of the first Easy Pay payment. Needless to say, I was not a happy camper and I let them know about it... I got an immediate credit for the full amount.

I check all my credit card statements, my bank statements, IRA's etc. I had a bank lose a deposit once, and thankfully I had a paper receipt to show that I had made the deposit. I also walked into the bank one day, which I don't do often, and while there made a payment on a line of credit. It never showed up as a payment, but it was deducted from my checking account. I kept calling, and they couldn't figure out for four days what happened to that payment, and it was not a small one! I had waited longer than usual to make the payment, and during that four days, they charged me a late fee for not making my payment on time! They finally found it and credited it where it was supposed to go, with the appropriate payment date, and reversed the late fee.

So banks do make mistakes, as does QVC or any other company, sometimes they're small mistakes, but sometimes they're big ones!