topic Re: Linea Shear Tights in Fashion

Linea Shear Tights

Mfw — Wed, 07 Jan 2015 16:12:48 GMT

Has anyone had trouble removing the cardboard inserted in one of the legs of the shear tights? Try as I may, after removing the cardboard 2 pairs of my tights incurred a run up the leg! I tried folding the cardboard before removing but that obviously didn't help on one of the pair. My orders were well after the 30 day return policy and packaging had been discarded so I did not return. At $15 + shipping for each I am leary on ordering again. Louis, please revise the packaging as I love the fit and feel of these tights on the body!

Re: Linea Shear Tights

HAPPY LADY — Wed, 07 Jan 2015 16:46:43 GMT

Hi Mfw....I had that issue with one of my packages and sent everything back with the invoice and a note attached and I was credited. Just a reminder anything bought as of September 20, 2014 can be returned under holiday return policy. Go to customer service heading and you can read to confirm. Sham, nice tights.

Re: Linea Shear Tights

HAPPY LADY — Wed, 07 Jan 2015 17:03:50 GMT

On 1/7/2015 HAPPY LADY said:
Hi Mfw....I had that issue with one of my packages and sent everything back with the invoice and a note attached and I was credited. Just a reminder anything bought as of September 20, 2014 can be returned under holiday return policy. Go to customer service heading and you can read to confirm. Shame, nice tights.

Re: Linea Shear Tights

Mfw — Wed, 07 Jan 2015 17:28:08 GMT

Thanks for the advise Happy Lady. Unfortunately I discarded the tights as well! I gave it the old college try by contacting CS but was told without the product to return, nothing could be done. Live and learn, but at least I know enough to hang onto packaging until I actually put on the tights with no issues!

Re: Linea Shear Tights

TheOwl — Thu, 08 Jan 2015 01:29:23 GMT

Mfw ~ that's just "wrong". Thankfully, dollars wise, it's a "small" loss. But a loss is a loss. It doesn't quite seem like customer service helped you long enough to get the picture. I once returned a Linea watch that fell apart on me. I'd had it many months and no packaging and they kindly let me return it for a full refund. I'm sorry this happened. It's definitely annoying.

Re: Linea Shear Tights

Nonametoday — Thu, 08 Jan 2015 06:03:19 GMT

$15 shipping for each item? You should have signed up and posted here earlier, because the situation you describe is untenable and the exchange was extended because of the holidays. Had you come here earlier, perhaps there could have been some reconciliation but you still need to collect the shipping fee of $15 each pair. That is just not right.

Re: Linea Shear Tights

Hershey2 — Thu, 08 Jan 2015 07:43:03 GMT

On 1/7/2015 namealreadytaken said:
$15 shipping for each item? You should have signed up and posted here earlier, because the situation you describe is untenable and the exchange was extended because of the holidays. Had you come here earlier, perhaps there could have been some reconciliation but you still need to collect the shipping fee of $15 each pair. That is just not right.

No, she said it was $15+shipping for each one.

Re: Linea Shear Tights

Nonametoday — Thu, 08 Jan 2015 11:14:07 GMT

On 1/7/2015 OldFoogey said:
On 1/7/2015 namealreadytaken said:
$15 shipping for each item? You should have signed up and posted here earlier, because the situation you describe is untenable and the exchange was extended because of the holidays. Had you come here earlier, perhaps there could have been some reconciliation but you still need to collect the shipping fee of $15 each pair. That is just not right.

No, she said it was $15+shipping for each one.

For each item, for each one? The difference, please?

Re: Linea Shear Tights

Beccaboone2 — Thu, 08 Jan 2015 12:37:27 GMT

On 1/8/2015 namealreadytaken said:
On 1/7/2015 OldFoogey said:
On 1/7/2015 namealreadytaken said:
$15 shipping for each item? You should have signed up and posted here earlier, because the situation you describe is untenable and the exchange was extended because of the holidays. Had you come here earlier, perhaps there could have been some reconciliation but you still need to collect the shipping fee of $15 each pair. That is just not right.

No, she said it was $15+shipping for each one.

For each item, for each one? The difference, please?

The total costs = $15 was the cost of the tights, plus shipping costs which were $4.47 (that's what mine cost anyway). With tax added, for me it was $20.64 total cost for a pair of these tights.

Mfw, the same thing happened to me. After it happened with the second pair, I "inspected" it closely and found that there were microscopic tiny holes along where the leg of the tight met the panty part, so I suspect mine were defective and perhaps not a result of the cardboard as I originally thought. I didn't have the packaging at that point either, but sent them back for a full refund.

I was really disappointed in the sheer tights as I wear hosiery of some sort every day for work, year round. I am not rough on hosiery - I tend to wear hosiery out over time and not with runs, snags, etc. I haven't been nearly as impressed with the Linea hosiery overall as most others have been other than being able to match some of my Linea clothing colors.

I did have an odd thing happen - I had ordered a backup pair of the opaque tights in Aubergine. What arrived was a pair of the black animal print tight with the aubergine label on it! The label had been ripped and slapped on the tights crooked, no package, no invoice, nothing. I called QVC and they wouldn't help me with returning it, either. The CS rep. I had the misfortune of getting could have cared less - her attitude was that it wasn't possible and she did nothing to try and find out for me. I didn't have time to pursue it, so I kept the tights - haven't even tried them on yet so I don't know if they are even the right size. Of course the aubergine is all sold out now - I will just be really careful with the one pair I do have. But like I said, I am not rough on hosiery and I have other pairs of tights I have had for years.

Re: Linea Shear Tights

Nonametoday — Thu, 08 Jan 2015 13:47:14 GMT

Beccaboone, that is most unfortunate and you should have pursued that with a VP or director of customer service. Had I gotten such a "jerk" on the line, I would have asked for her/his supervisor. I hardly think the Q wants that kind of reputation. I do believe they would help you. That person does not need a job if he/she acts like that to customers. Customers are always "right." If you and others, like Mfw allow this to happen, CS will get no better. Hold their "feet to the fire," sotaspeak and see that you are treated with the respect you deserve.

Re: Linea Shear Tights

Marlyn1 — Thu, 08 Jan 2015 20:45:09 GMT

There are three cardinal rules in retailing:

1-The customer is always right.

2-The customer is always right.

3-The customer is always right.

I think some of the employees at QVC need a refresher course!

Re: Linea Shear Tights

Snicks1 — Thu, 08 Jan 2015 20:50:01 GMT

OP had tossed the tights, had nothing to return. I feel sure that QVC's c/s would have helped her had she been able to return the tights.

Re: Linea Shear Tights

HAPPY LADY — Thu, 08 Jan 2015 23:44:44 GMT

On 1/8/2015 MarilynM said:
There are three cardinal rules in retailing:

1-The customer is always right.

2-The customer is always right.

3-The customer is always right.

I think some of the employees at QVC need a refresher course!

John Wanamaker dept store ( in Phila) was 2 blocks from my office and I ate there almost everyday when I was at my office. Back in the day of beautiful, well stocked department stores.
John W's creed, written on all documents and packaging was: The Customer Is Not Always Right, But The Customer Will Be Satisfied". C/S took everything back; no resistance, no questions asked.

I agree with the other commenters who said this was not proper customer service. I nicely ask for a supervisor and present my case. Sorry you had this issue and thanks for advising us of your experience.

Re: Linea Shear Tights

lavendar — Fri, 09 Jan 2015 03:07:51 GMT

My parents had a small produce market way back in the day. Kind of like the Korean vegetable markets I've seen. I "waited on trade" (the term for selling) from the time I was thirteen until college. When I started selling my father explained why the customer was always right. He knew I'd run into situations where I knew the customer wasn't right but I had to understand the customer had to leave the market happy even if that were the case.

I go a little crazy when I'm not treated fairly. My niece calls it "doing a grandma," because my mother was legendary re getting fair treatment. I used to save anything that I couldn't get a fair return on and give them to her when she came to visit. I'd follow her around and watch her; I learned a lot.

This fall I had a situation with the Q; I didn't get two packages because of UPS. They were found at the bottom of a stairwell in the front of my building. A custodian found them when he went to take out the trash; the bags were soaked and filthy. This was not the first incident; I had had a wonderful UPS driver but his route was changed. I was told I'd be sent the two items when I returned the damaged ones I'd received. Instead I got a 1X Isaac dress and a size 9 ring. I'm a S and my ring size is 5. The dress had no packing slip. This was too much.

I asked for a supervisor when I called the Q but instead got a woman who identified herself as a senior marketing "something." She was not trained to work with the public and was really obnoxious. I took her name and notes; I honestly couldn't believe her words.

I called corporate and got a return call. I explained the situation and read my notes. The person I spoke to asked me why I didn't use US mail. I told her I had asked about that and was told it wasn't available to me and couldn't be changed because corporate made that rule.

I got a call back and was told this was an error; corporate had simply added UPS years ago when I asked for it. US mail was not supposed to be removed. I got a lovely woman at corporate. I was pleasant and must have been funny because she was laughing by the end of the conversation. She gave me her name and extension and I told her I'd embroider them on the pillow I had along with the names and private numbers of special people from my health insurance and cable company.

I also spoke to UPS. Coincidentally it was a bad day for them; ABC national news showed videos of UPS drivers throwing a flat screen TV over fences etc. I found out about a free service from UPS that emails me when my packages will be delivered with a tracking no. I also get an email telling me when packages were delivered. I recommend it.

Unfortunately being a consumer today can be a battle. It can take time, energy and skill. Always ask for a supervisor. If you're told none are available ask for a call back. If you have treatment verging on shocking call corporate. There is a recording asking for your name and number. They do call back.

Re: Linea Shear Tights

Belle_Femme — Fri, 09 Jan 2015 15:49:27 GMT

I ordered a pair of the sheer tights. They are much thinner than other tights I own and are more like pantyhose. I liked the fit. Unfortunately, they had a run after one wearing. No matter how good the fit, I can't afford to pay $20 for a single wearing. I'm not certain if the cardboard insert may have contributed to the run but regardless I won't reorder them. I still have the stone animal print tights that I have not worn yet and probably won't until I get the knit pencil skirt in stone. I hope they last longer than the sheer tights. I wanted to try the lace back tights in black but they are sold out. I'm going to see how the stone tights work before I take a chance on another pair. Still love Louis' clothes and jewelry!