topic Re: Used luggage in Fashion

Used luggage

sher4859 — Thu, 25 Dec 2014 17:49:50 GMT

I was so excited to open my Christmas gift- Isaac Plaid luggage. When I opened the packaging we were all so disappointed to see clearly used luggage. It is all scratched up and the wheels indicate they were used. So disappointed. How can they they send used luggage?

Re: Used luggage

Irish1210 — Thu, 25 Dec 2014 17:55:50 GMT

That's a huge disappointment ~ certainly a bummer if this happened during the year, but so much worse as a Christmas gift on Christmas morning! Sorry this happened to you! I'm sure it will be rectified, however, that doesn't take away the deflated excitement ~

Re: Used luggage

sher4859 — Thu, 25 Dec 2014 17:57:56 GMT

On 12/25/2014 Irish1210 said: That's a huge disappointment ~ certainly a bummer if this happened during the year, but so much worse as a Christmas gift on Christmas morning! Sorry this happened to you! I'm sure it will be rectified, however, that doesn't take away the deflated excitement ~

My husband and daughter picked it out for me since I now Travel for business. I know QVC will correct it. Used should be sold under the "AS IS" category. So much for Quality control.

Re: Used luggage

Irish1210 — Thu, 25 Dec 2014 18:08:59 GMT

I'm sure your husband and daughter are really disappointed as they must have been so excited to have selected such a great gift for a traveling mom ~ (I love the Isaac plaid luggage, don't have any but think it's really sharp!). Hope another set is sent to you ASAP ~ enjoy the holiday!

Re: Used luggage

pattypeep — Thu, 25 Dec 2014 18:24:05 GMT

It's a shame that your daughter and dh didn't open the box before they wrapped it. (Unless it was sent delivery direct). So sorry for your disappointment and hope that the product you want is still available. Merry Christmas.

Re: Used luggage

kittyloo — Thu, 25 Dec 2014 19:42:44 GMT

On 12/25/2014 twopeas said:
It's a shame that your daughter and dh didn't open the box before they wrapped it. (Unless it was sent delivery direct). So sorry for your disappointment and hope that the product you want is still available. Merry Christmas.

why would you open a big delivered box to check it ""just in case?"" Now it really looks used and repackaged. There is nothing that can be done at this point anyway. Sorry this happened to you.

Re: Used luggage

pattypeep — Fri, 26 Dec 2014 01:11:40 GMT

On 12/25/2014 kittyloo said:
On 12/25/2014 twopeas said:
It's a shame that your daughter and dh didn't open the box before they wrapped it. (Unless it was sent delivery direct). So sorry for your disappointment and hope that the product you want is still available. Merry Christmas.

why would you open a big delivered box to check it "just in case?" Now it really looks used and repackaged. There is nothing that can be done at this point anyway. Sorry this happened to you.

Because if you've shopped with QVC before, you know that things "happen". I send my daughter delivery direct often and last time she received the totally wrong item and when a replacement was sent, it was smashed to bits. Thank goodness, she told me.

Re: Used luggage

sher4859 — Fri, 26 Dec 2014 17:33:53 GMT

Called Customer Service today to complain. They said they would discount the price by 1 EZ pay. I said are you crazy, you want me to keep this damaged set for over $150. This is going back and I am not replacing it. If one person used this and sent it back scratched up and wheels used, I cannot imagine what multiple trips would do to this. It is also odd that there are No reviews online. It was a nice thought but QVC Quality control did not do their job on this one and I made sure to tell the CSR

Re: Used luggage

sher4859 — Fri, 26 Dec 2014 18:18:43 GMT

On 12/26/2014 Bluegrassbaby said:
On 12/26/2014 sher4859 said:
Called Customer Service today to complain. They said they would discount the price by 1 EZ pay. I said are you crazy, you want me to keep this damaged set for over $150. This is going back and I am not replacing it. If one person used this and sent it back scratched up and wheels used, I cannot imagine what multiple trips would do to this. It is also odd that there are No reviews online. It was a nice thought but QVC Quality control did not do their job on this one and I made sure to tell the CSR

Unbelievable.....but then again, sometimes I just shake my head in disgust.

Maybe you'll find something you love even better, elsewhere.....watch that your DH's bill doesn't get charged for the return shipping.

I made sure to tell them under no circumstances were we paying for shipping but I will make sure to watch our refund/credit. It makes you wonder what they are selling their "As is" items for price wise and how damaged or used it is.

Re: Used luggage

sunchild — Fri, 26 Dec 2014 18:33:43 GMT

And that, dear friends, is why I didn't purchase ANY Christmas gifts from QVC this season. I wanted to purchase a Dooney bag but my own personal experience has been one of receiving returned Dooneys that someone else sent back. Because they are not wrapped as they would be if they're brand new, I did not want to purchase something that was not in pristine shape. I've received other returned items as well and will not buy gifts from QVC unless I know they haven't been returned, or worse, worn! QVC really does need to address this situation of re-selling returned merchandise. IMO.

Re: Used luggage

pattypeep — Fri, 26 Dec 2014 18:48:49 GMT

All you would have had to do is send it back and request a credit. Personally, I try to always remember that the person answering the phone is not responsible for what you were sent. If we, as customers, have a serious complaint, we should send it in writing to the person or persons in charge.

Re: Used luggage

CouponQueen — Fri, 26 Dec 2014 20:04:53 GMT

No they are not responsible personally for what was sent..they are the ""voice"" or ""contact"" that we have with any company..so they need to put their best foot forward since they are in essence representing the Company.

I would not of been a happy camper either to receive a used gift at Christmas and upon calling..offer me a bit of money off..they don't want their own used stuff back either!

Re: Used luggage

GCR18 — Fri, 26 Dec 2014 20:07:51 GMT

On 12/26/2014 sher4859 said:
On 12/26/2014 Bluegrassbaby said:
On 12/26/2014 sher4859 said:
Called Customer Service today to complain. They said they would discount the price by 1 EZ pay. I said are you crazy, you want me to keep this damaged set for over $150. This is going back and I am not replacing it. If one person used this and sent it back scratched up and wheels used, I cannot imagine what multiple trips would do to this. It is also odd that there are No reviews online. It was a nice thought but QVC Quality control did not do their job on this one and I made sure to tell the CSR

Unbelievable.....but then again, sometimes I just shake my head in disgust.

Maybe you'll find something you love even better, elsewhere.....watch that your DH's bill doesn't get charged for the return shipping.

I made sure to tell them under no circumstances were we paying for shipping but I will make sure to watch our refund/credit. It makes you wonder what they are selling their "As is" items for price wise and how damaged or used it is.

I recently bought a set of heyes luggage from as is and it was perfect. I don't think the previous owner took it out of the box. Luggage with wear and tear shouldn't be sold period. Sorry that your gift didn't turn out well.

Re: Used luggage

VaBelle35 — Fri, 26 Dec 2014 20:12:22 GMT

I was actually glad that QVC gave you the option of a discount vs the hassle of packing it up and returning it for full credit or replacement.

I know that one of the sticking points for the Temptations returns is the fact that it is very difficult to pack the entire set back up to ship back because one piece has a chip and many have said they wish they could just get the piece replaced or get a credit of that one piece.

Re: Used luggage

DiAnne — Fri, 26 Dec 2014 23:46:03 GMT

I was recently cured of going on wait list for any item. I know they fill the wait list purchases with returns but I ordered a handbag and it arrived with scratches on the hardware and when I pulled the crumbled dust bag out of the bag there was some kind of lotion or cream spilled in the bottom of the bag. It was disgusting. I heading to post office next week to return and will never again wait list anything again no matter how much I covet it.

Re: Used luggage

sher4859 — Sat, 27 Dec 2014 06:32:41 GMT

On 12/26/2014 VaBelle35 said:
I was actually glad that QVC gave you the option of a discount vs the hassle of packing it up and returning it for full credit or replacement.

I know that one of the sticking points for the Temptations returns is the fact that it is very difficult to pack the entire set back up to ship back because one piece has a chip and many have said they wish they could just get the piece replaced or get a credit of that one piece.

Perhaps I would have considered a discount if it would have been reasonable for a clearly used item. To me used should be more then 17% off

Re: Used luggage

sher4859 — Sat, 27 Dec 2014 06:36:36 GMT

On 12/26/2014 graycatsrule said:
On 12/26/2014 sher4859 said:
On 12/26/2014 Bluegrassbaby said:
On 12/26/2014 sher4859 said:
Called Customer Service today to complain. They said they would discount the price by 1 EZ pay. I said are you crazy, you want me to keep this damaged set for over $150. This is going back and I am not replacing it. If one person used this and sent it back scratched up and wheels used, I cannot imagine what multiple trips would do to this. It is also odd that there are No reviews online. It was a nice thought but QVC Quality control did not do their job on this one and I made sure to tell the CSR

Unbelievable.....but then again, sometimes I just shake my head in disgust.

Maybe you'll find something you love even better, elsewhere.....watch that your DH's bill doesn't get charged for the return shipping.

I made sure to tell them under no circumstances were we paying for shipping but I will make sure to watch our refund/credit. It makes you wonder what they are selling their "As is" items for price wise and how damaged or used it is.

I recently bought a set of heyes luggage from as is and it was perfect. I don't think the previous owner took it out of the box. Luggage with wear and tear shouldn't be sold period. Sorry that your gift didn't turn out well.

Out of curiosity - how much was the "As is" item discounted from the original price?