topic Re: Tailor trouble in Fashion

Tailor trouble

ANewHue — Thu, 11 Dec 2014 03:11:58 GMT

I've been going to the same tailor for way over fifteen years. His work has always been top notch and I trust him with everything. Well, I spend a lot of money there and during the warm months I'm there almost every week either picking up or dropping off. Well, unless I am going to wear it immediately I usually give the garments a look and put them in my closet. So, about a month ago I took two brand new outfits to get altered and when I was there ai noticed he had a new assistant. Really didn't think much about it. I picked up the items and put them away. Well I last weekend I discovered that the sleeves on both times were put on the wrong garments. And the one the sleeve was changed completely. So I called him promptly and explained and he said "no, not me I didn't do it". So today I brought them in because I need the items and he has five days to correct it. It was clear , the material did not match. He continued saying "he didn't do it". I said , "what are you saying I did it," besides me you/your shop was the only ones that touched them." Then I got upset and said "well, if you don't fix it you loose my business." Then he said, "oh don't be like that I'll fix it." Turning the table and making me look like the "bad guy". But I hope he realizes I am not paying him when I go to pick these up. I am so upset over this. Why do people lie and cheat, making people feel bad. I would have never expected this from what I thought was a sweet man . This is the second time in the past few weeks that someone has done similar to me. At this time of year when your faith is to be restored in mankind I'm feeling pretty bad and it's no fault of mine.

Re: Tailor trouble

ECBG — Thu, 11 Dec 2014 03:34:41 GMT

I put things away as you do, however, my tailor always has me try something on.

Was the assistant still there? Was the assistant's work ever in question?

Re: Tailor trouble

ANewHue — Thu, 11 Dec 2014 03:44:19 GMT

No, he's regular assistant was there. My guess is the regular was sick or on vacation, he was busy and brought someone into to hep. The one item is completely different, new buttons and everything. It was cut too short and they tried to hide it. It was was straight and now it's banded and doesn't look right at all.

Re: Tailor trouble

Lovethesea — Thu, 11 Dec 2014 03:52:50 GMT

Such a horrible experience. Have you considered starting over, having your tailor replace the items (pay for them) and then having him personally alter the replacements?

Re: Tailor trouble

Montana — Thu, 11 Dec 2014 03:53:22 GMT

A suggestion: take pictures of your garments from different angles - with your cell phone - before leaving them with this tailor.

Re: Tailor trouble

Colonel Meow — Thu, 11 Dec 2014 04:14:27 GMT

On 12/10/2014 ECBG said:
I put things away as you do, however, my tailor always has me try something on.

Was the assistant still there? Was the assistant's work ever in question?

My tailor also insists that I try the garment on before leaving the shop. In fact, I only pick my items up when I know that I won't be in a rush, and will have enough time to make sure the alterations were done properly. I'm sure that this protects not only the tailor, but also saves the customer the inconvenience of having to return an incorrectly altered garment.

Re: Tailor trouble

ANewHue — Thu, 11 Dec 2014 04:31:41 GMT

On 12/10/2014 Colonel Meow said:
On 12/10/2014 ECBG said:
I put things away as you do, however, my tailor always has me try something on.

Was the assistant still there? Was the assistant's work ever in question?

My tailor also insists that I try the garment on before leaving the shop. In fact, I only pick my items up when I know that I won't be in a rush, and will have enough time to make sure the alterations were done properly. I'm sure that this protects not only the tailor, but also saves the customer the inconvenience of having to return an incorrectly altered garment.

Of course after this experience I will try everything on before I even pay if I chose to continue being a customer. I really resent the way it was handled on his part and I have more to say when I pick the items up. The second item IMHO is ruined. The trust has been broken.

Re: Tailor trouble

goodstuff — Thu, 11 Dec 2014 06:15:02 GMT

Sounds like his assistant did the work and made the mistakes......and perhaps your tailor didn't realize what was done. Maybe he even wondered if you were mistaken. Maybe the instructions for what was to be done weren't clearly conveyed from you to the tailor or from the tailor to the assistant.

If you have been satisfied with his work and have had a good relationship for many years, I'd give him another chance. Be very sure that instructions are clearly written and understood before you leave anything for alterations. I think the ideas of taking cell phone pics before dropping items off and trying things on in the shop before you take them home make good sense!

Re: Tailor trouble

toodles11 — Thu, 11 Dec 2014 06:31:48 GMT

I can't imagine having something altered and not trying it on to make sure the fit was right.

Re: Tailor trouble

Campion — Thu, 11 Dec 2014 13:14:37 GMT

Find a new tailor. This person doesn't value your business.

Re: Tailor trouble

I am still oxox — Thu, 11 Dec 2014 14:18:02 GMT

On 12/10/2014 ANewHue said: I've been going to the same tailor for way over fifteen years. His work has always been top notch and I trust him with everything. Well, I spend a lot of money there and during the warm months I'm there almost every week either picking up or dropping off. Well, unless I am going to wear it immediately I usually give the garments a look and put them in my closet. So, about a month ago I took two brand new outfits to get altered and when I was there ai noticed he had a new assistant. Really didn't think much about it. I picked up the items and put them away. Well I last weekend I discovered that the sleeves on both times were put on the wrong garments. And the one the sleeve was changed completely. So I called him promptly and explained and he said "no, not me I didn't do it". So today I brought them in because I need the items and he has five days to correct it. It was clear , the material did not match. He continued saying "he didn't do it". I said , "what are you saying I did it," besides me you/your shop was the only ones that touched them." Then I got upset and said "well, if you don't fix it you loose my business." Then he said, "oh don't be like that I'll fix it." Turning the table and making me look like the "bad guy". But I hope he realizes I am not paying him when I go to pick these up. I am so upset over this. Why do people lie and cheat, making people feel bad. I would have never expected this from what I thought was a sweet man . This is the second time in the past few weeks that someone has done similar to me. At this time of year when your faith is to be restored in mankind I'm feeling pretty bad and it's no fault of mine.

I am not sure what you are saying, did he switch the sleeves on both items you brought it. Can you explain a little more about what you were having done.

thanks

Re: Tailor trouble

okiebug — Thu, 11 Dec 2014 14:31:59 GMT

On 12/10/2014 ANewHue said: No, he's regular assistant was there. My guess is the regular was sick or on vacation, he was busy and brought someone into to hep. The one item is completely different, new buttons and everything. It was cut too short and they tried to hide it. It was was straight and now it's banded and doesn't look right at all.

Could you have gotten the wrong garment? When you picked it up you didn't notice the band? Putting a band on requires extra fabric and a tailor wouldn't change out buttons without having buttons from the customer. Getting garments mixed up would be a logical explanation.

Re: Tailor trouble

ANewHue — Thu, 11 Dec 2014 19:04:52 GMT

On 12/11/2014 okiebug said:
On 12/10/2014 ANewHue said: No, he's regular assistant was there. My guess is the regular was sick or on vacation, he was busy and brought someone into to hep. The one item is completely different, new buttons and everything. It was cut too short and they tried to hide it. It was was straight and now it's banded and doesn't look right at all.

Could you have gotten the wrong garment? When you picked it up you didn't notice the band? Putting a band on requires extra fabric and a tailor wouldn't change out buttons without having buttons from the customer. Getting garments mixed up would be a logical explanation.

He switched the sleeves on the garments. It's obvious the one that was banded was cut too short and they used the extra material to "fix " it. Both sleeves had to be shortened from the shoulder because one had leather on the wrist , the other the buttons. The leather also had leather on the lapel. I tried on the leather one first and had to look at the label to make sure it was indeed mine. I was like "what the heck", then I found my leather sleeves on the other garment. Then to add insult to inquiry I always pay top dollar to have this work done, I know it is not only time consuming but it's a hard job.

Re: Tailor trouble

Marienkaefer2 — Thu, 11 Dec 2014 19:09:48 GMT

Did you get a receipt when you picked up the garment? Then he can't deny it.

Re: Tailor trouble

I am still oxox — Thu, 11 Dec 2014 21:39:21 GMT

On 12/10/2014 ANewHue said:
On 12/10/2014 Colonel Meow said:
On 12/10/2014 ECBG said:
I put things away as you do, however, my tailor always has me try something on.

Was the assistant still there? Was the assistant's work ever in question?

My tailor also insists that I try the garment on before leaving the shop. In fact, I only pick my items up when I know that I won't be in a rush, and will have enough time to make sure the alterations were done properly. I'm sure that this protects not only the tailor, but also saves the customer the inconvenience of having to return an incorrectly altered garment.

Of course after this experience I will try everything on before I even pay if I chose to continue being a customer. I really resent the way it was handled on his part and I have more to say when I pick the items up. The second item IMHO is ruined. The trust has been broken.

I still do not understand, why would he switch sleeves, were you having the sleeves shortened and they end up on the wrong jackets. I always check my items before I walk out of the store, you just might be skrewed.

Re: Tailor trouble

GloriBee — Thu, 11 Dec 2014 22:06:34 GMT

On 12/10/2014 ANewHue said: I've been going to the same tailor for way over fifteen years. His work has always been top notch and I trust him with everything. Well, I spend a lot of money there and during the warm months I'm there almost every week either picking up or dropping off. Well, unless I am going to wear it immediately I usually give the garments a look and put them in my closet. So, about a month ago I took two brand new outfits to get altered and when I was there ai noticed he had a new assistant. Really didn't think much about it. I picked up the items and put them away. Well I last weekend I discovered that the sleeves on both times were put on the wrong garments. And the one the sleeve was changed completely. So I called him promptly and explained and he said "no, not me I didn't do it". So today I brought them in because I need the items and he has five days to correct it. It was clear , the material did not match. He continued saying "he didn't do it". I said , "what are you saying I did it," besides me you/your shop was the only ones that touched them." Then I got upset and said "well, if you don't fix it you loose my business." Then he said, "oh don't be like that I'll fix it." Turning the table and making me look like the "bad guy". But I hope he realizes I am not paying him when I go to pick these up. I am so upset over this. Why do people lie and cheat, making people feel bad. I would have never expected this from what I thought was a sweet man . This is the second time in the past few weeks that someone has done similar to me. At this time of year when your faith is to be restored in mankind I'm feeling pretty bad and it's no fault of mine.

That is too bad! Obviously, this is the doing of the assistant. Who knows?! Could the assistant be a relative and he is covering for him/her?

Since you have been an excellent customer for 15 years, this is doing very poor business on his part! He should not have argued with you and should appreciate you as a loyal customer. Times are tough these days. Few people can afford to lose business!

Re: Tailor trouble

GloriBee — Thu, 11 Dec 2014 22:08:58 GMT

On 12/11/2014 ANewHue said:
On 12/11/2014 okiebug said:
On 12/10/2014 ANewHue said: No, he's regular assistant was there. My guess is the regular was sick or on vacation, he was busy and brought someone into to hep. The one item is completely different, new buttons and everything. It was cut too short and they tried to hide it. It was was straight and now it's banded and doesn't look right at all.

Could you have gotten the wrong garment? When you picked it up you didn't notice the band? Putting a band on requires extra fabric and a tailor wouldn't change out buttons without having buttons from the customer. Getting garments mixed up would be a logical explanation.

He switched the sleeves on the garments. It's obvious the one that was banded was cut too short and they used the extra material to "fix " it. Both sleeves had to be shortened from the shoulder because one had leather on the wrist , the other the buttons. The leather also had leather on the lapel. I tried on the leather one first and had to look at the label to make sure it was indeed mine. I was like "what the heck", then I found my leather sleeves on the other garment. Then to add insult to inquiry I always pay top dollar to have this work done, I know it is not only time consuming but it's a hard job.

How in the world can they mix up the sleeves!?

Re: Tailor trouble

Chrystaltree2 — Thu, 11 Dec 2014 22:58:11 GMT

I have things altered too but I always try them on before I leave the shop. Also, you really should have discussed payment before you left the shop. It wouldn't surprise me if he expected to be paid for...his mistake. It doesn't matter if he did the work or if the new assistant did the work; it's his shop, he's responsible for the work.

Re: Tailor trouble

ValuSkr — Fri, 12 Dec 2014 00:06:18 GMT

What a nightmare. In the future, you'll have to try on the altered garment before leaving his shop. I know it's a pain, but if that's the way he's going to react despite your having been a loyal client for fifteen years, you have no choice.

Re: Tailor trouble

ANewHue — Fri, 12 Dec 2014 08:01:15 GMT

On 12/11/2014 Campion said:
Find a new tailor. This person doesn't value your business.

I think you're right. My shock has turned to anger now when I replay his reaction to the situation. No one I've ever known has tried garments on when they pick them up but I remembered my DH picked up this order and my DD's jacket was with the order. He always takes your copy of the receipt. I am dreading picking these items up now but I'm going to speak my mind and move on. I resent the way he handled the situation. Before I took them back I took pictures so if there's more of a problem I'll have proof. And for sure I'll be trying them on. I wouldn't feel comfortable leaving my clothing there anymore. You can't trust anyone anymore, it's a terrible feeling.