topic Re: S @H! in Fashion

S @H!

lavendar — Mon, 27 Oct 2014 14:36:16 GMT

I got a response after I posted in Q Does What and Fashion re the fact that I was sent a wrong item and not treated well. I got a phone call Sat about it and given a twenty five dollar credit and also an apology. I suspect it was the Q forum. I'm done ordering for a long time but I'm going to keep posting. I'd be doing more shopping; if HSN can do it on many items I don't know why the Q can't.

Re: S @H!

LDOlvr — Mon, 27 Oct 2014 15:32:53 GMT

This happens to me regulatory. Like at least every couple of months. Wrong color, wrong size, etc.

I find it especially disburbing when I receive something designated for another shopper. Recently ordered a LDO button front ponte skirt, received a Isaac sweater for someone in Illinois. Their account number is on the invoice, etc......called CS and had my skirt sent out right away...

Re: S @H!

lavendar — Mon, 27 Oct 2014 15:57:59 GMT

I got an unattractive print dress from Isaac in an XL with no packing slip. I was told initially I'd have to print out a slip and then send it in. The first CS I spoke to was very unpleasant. Finally she said she'd send it UPS express but it was in process for two days and then the wknd so it didn't really help. I called next day and said item had to be picked up or slip sent to me in mail. Ridiculous!

Re: S @H!

Q4u — Mon, 27 Oct 2014 16:06:35 GMT

I've had more and more "mistakes" occur.... no packing slips, item not arriving, getting someone else's order. I will call and sort it out. Haven't had anyone with an attitude except for once when I ordered a ridiculously expensive Ham (three times as much as the supermarket) last year for Thanksgiving and when it came the bone was HUGE and it was full of fat. If I had seen it at the supermarket I would NOT have purchased it. The Q rep acted as if I was trying to get away with something! Although I was credited for it (I actually had to buy another ham to supplement the fact that there was very little meat on the Q Ham).... I was not happy. Won't be buying many food item off Q as a result.

Re: S @H!

gardensla — Mon, 27 Oct 2014 16:15:29 GMT

I wait listed a really lovely Joan Rivers pin early this past summer and it arrived about a week ago. This is a 130.00 piece of jewelry with lots of stonework.

It was tossed into a brown envelope with no box, no bubble, no tissue. Just a fragile pin rattling around a non-padded envelope.

It's a miracle it wasn't damages.

Oh, shipping and handling was nearly 9.00 by the way.

Re: S @H!

Lyn08 — Mon, 27 Oct 2014 17:49:16 GMT

Just last week, I received 2 of the Linea items I ordered and 1 Bob Mackie item I did NOT order in the same bag, along with my invoice for 3 Linea items. I called Customer Service, and spoke with a really helpful agent. I printed the return postage and marked that I was sent the wrong item. She said I will not be charged return postage. I decided not to reorder the item ordered and not received (the Linea poncho). I also asked for a credit for my inconvenience, and she put a $10 credit on my account to use on another purchase.

Awhile back, I received a Bob Mackie top and invoice that belonged to another person, and not the Linea pinstripe pants I had ordered. I contacted that person, because I thought she might have received my pants (she did not). The lady was handicapped in a wheelchair, and said she orders most of her clothes from QVC. She really wanted the top, and it was completely sold out in her size. I sent her the top, and I contacted QVC to let them know I had done this. I didn't care if I had to pay postage to send her the top. However, the agent I spoke with gave me a $10 shipping credit to use on another purchase. I told her that I thought the person who did not receive the top she ordered (until I shipped it to her) should also receive a credit, and the agent put a credit on her account.

I've been lucky to work with helpful QVC Customer Service agents. If I get someone on the phone, and I don't feel I'm getting the service I need, I call back and talk with another agent. Most customer service agents are friendly and very helpful.

Re: S @H!

lavendar — Mon, 27 Oct 2014 21:18:51 GMT

I've found most CS people very pleasant. The first call was unfortunate; I'd just returned from a two hour doctor visit and was exhausted. The second CS person was pleasant but said nothing more could be done. It was only when I posted in Fashion and Q Did What that I got a call and a credit.

I still don't have the item and can't track it.

Re: S @H!

goodstuff — Mon, 27 Oct 2014 22:28:14 GMT

.....and yet, QVC continues to charge ridiculously high rates for S&H, while more and more of its competitors are offering free S&H. Makes it easy to decide where to shop and where NOT to shop.

Re: S @H!

lavendar — Tue, 28 Oct 2014 00:25:26 GMT

I'm jinxed or QVC clearly does not want me to be a customer. The package did not arrive and I couldn't track it because I didn't have access to the tracking no. I called and was told it had been delivered to my front door. It wasn't there. They said they'd replace them.

An hour later my super brought up the packages. They'd been dropped in front of the door that leads to the basement. There is no number or apartment no.

The cape was too tight; I wouldn't have kept it anyway. The bag had garbage on it.

I called again and asked for a supervisor. I got Phyllis in either San Antonio or Az. I can't remember which. She was like an ice cube. I told her not to send me another cape and that I wanted to return this one for a M. What was the best way to do this. She said there was plenty of stock. Send it in for a return. She asked me why I didn't use USMail. I said I couldn't. It didn't drop down when I ordered. She checked my account and said that in 2011 corporate requested I get a signature and use UPS. I remember asking about UPS and getting a call quite a while later saying that they could now provide me with UPS. For a while I had a great driver who did ring my doorbell. He didn't ask for a signature.

I called UPS. They told me no signature was required by QVC.

I'm posting here because I know others will say just shop somewhere else. I have a serious health problem and B&M stores are out. But I do all my shopping at other sites.

Except for Linea. I have two Linea orders coming and that's it. I have enough clothes for a couple of years. My xmas shopping is done. I do have a gift card but maybe I can wipe out some easy pays.

I have the address and phone no of corporate and maybe I'll do something. I'm not a bad customer; I make very few returns. But I don't think anyone cares.

Re: S @H!

lavendar — Tue, 28 Oct 2014 23:08:02 GMT

Progress: I sent a letter to corporate. I'm mainly concerned with not being able to use USMail.

Then I did Gardens trick: I decided to see how many red in M existed. Three!

Phyllis in San Antonio told me there were many in stock.

So I did what I do with the airlines: keep calling until I get the right deal.

I got Johnelle in San Antonio and she's sending me a red M cape and cancelling the M I said I wanted in exchange. There are only two left now anyway.

I'll call corporate tomorrow and tell them how nice Johnelle was.

Re: S @H!

GSPgirl — Tue, 28 Oct 2014 23:20:38 GMT

I just received an email saying that I was getting a credit for something I didn't buy. Then a few hours later I received an email that said they made a mistake. Really QVC? This is the second time you have mistaken me for someone else. Please wake up and understand your mistakes and fix them. And please include packing slips on everything I purchase.

Re: S @H!

GraceCO — Tue, 28 Oct 2014 23:29:30 GMT

I have a similar situation, Q2girl. QVC keeps sending me letters stating they made a mistake in not charging me for a pair of pants. Only trouble is the pants were purchased & returned & their records show that. Each time I get a letter, I call CS and they say they're sorry and will correct their files, but then in another month, I get the same letter. This has been going on for 6 months! I just got another letter this week.

Re: S @H!

lavendar — Wed, 29 Oct 2014 00:27:17 GMT

The address for corporate is QVC Corporate / 1200 Wilson Dr. Studio Park/West Chester/PA

19380-4262

Phone is 484 701 1000

Re: S @H!

DecorDiva — Wed, 29 Oct 2014 01:55:25 GMT

Well it finally happened to me! I ordered the linea slim pant last week in stone and olive, to coordinate with the other olive/stone pieces I ordered. I received the stone and in place of the olive, a pair of Women with Control pants in olive and a totally different size. Problem is, my size is sold out (so I will be stalking). Customer service will credit me when they receive the wrong pant back but were not willing to give me a "concession credit". Now I'm worried about the order from yesterday's show! Only for Linea is this aggravation worth it.

Re: S @H!

lavendar — Wed, 29 Oct 2014 02:50:20 GMT

That's a bummer when something is sold out. Would probably have happened with the cape.

No one offered me a credit until I posted that I didn't get right item in Q did what forum. I got a phone call from a woman who said she read my post and was giving me a twenty five dollar credit.

Re: S @H!

lavendar — Thu, 30 Oct 2014 01:22:03 GMT

I mailed the letter to corporate.Took on UPS. By today the whole thing seemed silly. I have some real life problems.

Called corporate, got a recording and left a simple message and call back no.

AND A PERSON NAMED JUDY CALLED ME BACK!

I was brief but I couldn't help it; I was funny. Judy couldn't stop laughing.

She said she'd look into the reason I couldn't get USPS deliveries. I told her they might be slower but I didn't have to hold my breath waiting for every order. She said she'd make sure I wouldn't get more capes than I ordered. Don't ask why; it's too complicated.

I signed up for a free service with UPS. They will contact you by email or phone when to expect a delivery. You go to their website; it's on the far left. Today I got a phone call five minutes before my package came.

This was not a good day for UPS. ABC news showed a clip of a UPS man bouncing around a $12,000 item along with other videos people had taken of delivery people throwing TV sets over fences, etc. Did I mention my super thought the package was thrown down a stairwell?

I told Judy the letter I wrote wasn't as light because it was written before Johnelle at San Antonio straightened things out. I mentioned nasty Phyllis at San Antonio as frequently as possible.

She said she'd call me back. Maybe I can work in how frightened I was that my Linea coat wouldn't be delivered safely.

Re: S @H!

GraceCO — Thu, 30 Oct 2014 01:28:40 GMT

Contacting corporate might be the way to go.

Re: S @H!

Mom2Dogs — Thu, 30 Oct 2014 01:31:43 GMT

I have had several shipping mishaps but I have never had a rude customer service associate. My issues have always been handled professionally.

Re: S @H!

lavendar — Thu, 30 Oct 2014 02:13:34 GMT

Mine too! It wasn't just rudeness. She told me something had been deemed by corporate and could never be changed and also there was a lot of stock in an item. There were three items left.

The next day I got a lovely woman who said I was very sweet.

I did a lot of phone work for ten years with a difficult population and had to learn quickly how to handle things. I'm sure CS people are trained. Phyllis said she had a managerial position which could have been the problem.

I called corporate ONCE fifteen yrs ago when I got a jewelry armoire with shattered glass. CS kept telling me to pack it up and send it back. This was impossible; there was glass all over the place.

Corporate was great. They were concerned that I might be hurt and said to keep it and then sent another one.

Re: S @H!

Raider Fan — Thu, 30 Oct 2014 07:42:33 GMT

If you think about the hundreds of thousands of people ordering things daily it would be normal that there would be problems. I think the Q does quite a good job given the volume and what they must put up with. I have had my problems, one big one was not resolved, but I still trust them to do the right thing.