topic Re: Now they won't releases my return POOR CUSTOMER SERVICE Q! in Fashion

Now they won't releases my return POOR CUSTOMER SERVICE Q!

BesottedwithEskies — Sun, 05 Oct 2014 15:32:26 GMT

Could not track the return - the link to the return went to that QVC is not available by computer message.

Just called. They are now HOLDING my refund on that item that I would not track saying it is in "AUDIT." They received it. What the????? I waited months for the item to come off wait list - since June. I wasn't happen with the item so I returned it.

Not HAPPY at all. No explanation

Re: Now they won't releases my return POOR CUSTOMER SERVICE Q!

BesottedwithEskies — Sun, 05 Oct 2014 18:03:58 GMT

Sorry for the grammar error in the title. Has this happened to anyone else?

Re: Now they won't releases my return POOR CUSTOMER SERVICE Q!

Kathlen — Sun, 05 Oct 2014 18:27:16 GMT

Do you return a lot of stuff? Maybe they are auditing your account.

Re: Now they won't releases my return POOR CUSTOMER SERVICE Q!

151949 — Sun, 05 Oct 2014 20:59:01 GMT

Instead of coming here to rant and rave - why didn't you ask them when you called WHY they are auditing ?

Re: Now they won't releases my return POOR CUSTOMER SERVICE Q!

Nuttmeg — Sun, 05 Oct 2014 21:05:14 GMT

On 10/5/2014 happy housewife said:
Instead of coming here to rant and rave - why didn't you ask them when you called WHY they are auditing ?

Happy Housewife, She asked and all CS said was Audit.

Re: Now they won't releases my return POOR CUSTOMER SERVICE Q!

MalteseMomma — Sun, 05 Oct 2014 21:07:08 GMT

Even if she does return a lot ,refund her and then dismiss her account

Re: Now they won't releases my return POOR CUSTOMER SERVICE Q!

Kachina624 — Sun, 05 Oct 2014 23:57:19 GMT

Do you have a lot of returns?

Re: Now they won't releases my return POOR CUSTOMER SERVICE Q!

BesottedwithEskies — Mon, 06 Oct 2014 01:04:10 GMT

On 10/5/2014 happy housewife said:
Instead of coming here to rant and rave - why didn't you ask them when you called WHY they are auditing ?

Why thank you for being such a kind and understanding person. Why did you bother to comment if you couldn't help.

Re: Now they won't releases my return POOR CUSTOMER SERVICE Q!

BesottedwithEskies — Mon, 06 Oct 2014 01:04:36 GMT

On 10/5/2014 Kathleen said:
Do you return a lot of stuff? Maybe they are auditing your account.

No I do not.

Re: Now they won't releases my return POOR CUSTOMER SERVICE Q!

issiestorm — Mon, 06 Oct 2014 01:38:07 GMT

Did you ask to speak to a supervisor? That's what I would do. Good luck.

Re: Now they won't releases my return POOR CUSTOMER SERVICE Q!

Chi-town girl — Mon, 06 Oct 2014 01:42:48 GMT

Yikes! Someone else on the board reported an issue with the return label barcode. Post office couldn't scan it. Q sent her a new return label via email. I have a return to drop off tomorrow-will wait in line to have the clerk scan/check the label.

Re: Now they won't releases my return POOR CUSTOMER SERVICE Q!

BesottedwithEskies — Mon, 06 Oct 2014 01:56:46 GMT

On 10/5/2014 Issiestorm said:
Did you ask to speak to a supervisor? That's what I would do. Good luck.

The second person I called sent a note to the returns department. She said there is NO problem with my account and asked that they release the refund. This item was problematic from the start. Tracking showed it was going to someone else and then I could not track the return.

Re: Now they won't releases my return POOR CUSTOMER SERVICE Q!

kcladyz — Mon, 06 Oct 2014 01:59:13 GMT

It sounds like they are trying to verify/find the return if the tracking is not working

Re: Now they won't releases my return POOR CUSTOMER SERVICE Q!

Tinkerbell3 — Mon, 06 Oct 2014 02:05:28 GMT

QVC's CS has gone down the drain!!! I am SOOO tired of filling out the return by indicating that I want a replacement and instead receive a refund because no one bothers to read the instructions!!! I ordered something last Christmas..."guaranteed to arrive by Christmas" and, it didn't. When I called CS, I was told that they didn't have tracking info....WHAT???? The item arrived a week later! NEVER again will I fall for that "guarantee"- I was short a gift!

Re: Now they won't releases my return POOR CUSTOMER SERVICE Q!

Katcat1 — Mon, 06 Oct 2014 02:13:46 GMT

Slow down. It was puzzle trying to figure out what you were talking about. I know you are upset. You returned an item to the Q using their label and they now have it in audit because something is questionable? I believe they owe you an explanation and I hope you get your refund. I have never any problems with returns but if something does not fit, it goes back right away. It sounds like you returned your item right away.

Re: Now they won't releases my return POOR CUSTOMER SERVICE Q!

september — Mon, 06 Oct 2014 02:23:42 GMT

I think the OP is posting about something that many of us have experienced lately. It takes more time for our returns to get processed. My last one took more than 2 weeks, and it was for a defective item. They should give us credit for these returns asap.

Re: Now they won't releases my return POOR CUSTOMER SERVICE Q!

emmysmom — Mon, 06 Oct 2014 02:25:16 GMT

On 10/5/2014 Schnapsideen said:
On 10/5/2014 happy housewife said:
Instead of coming here to rant and rave - why didn't you ask them when you called WHY they are auditing ?

Why thank you for being such a kind and understanding person. Why did you bother to comment if you couldn't help.

Don't feel bad, she's that way to everyone, she's always right you see!I hope you get this resolved right away, I would be upset too!

Re: Now they won't releases my return POOR CUSTOMER SERVICE Q!

shoekitty — Mon, 06 Oct 2014 02:35:27 GMT

Was there a defect, or something wrong with the item? Maybe they wanted someone to look at it in quality control.

If not I have no answer for you, except maybe your return came up at random (like the IRS) and they are assessing why the item was returned for their own records . To improve quality control? I know they pull this with products going out. One time my order took a few days longer. When I got it the wrapping looked opened then closed , and a note was inside the plastic wrap that my order was picked at random for quality inspection and training purposes.

I might be so curious I would call back and ask, what is an audit on a return. That is just so strange.

Hope all is settled soon!

Shoe

Re: Now they won't releases my return POOR CUSTOMER SERVICE Q!

BOYINTX — Mon, 06 Oct 2014 02:39:32 GMT

I DID NOT SEE IT AS RANT-N RAVE----It was an informative question with great replies.

BEST OF LUCK