topic Re: ANYONE ELSE NOT ABLE TO TRACK RETURNS ON LINE ? in Fashion

ANYONE ELSE NOT ABLE TO TRACK RETURNS ON LINE ?

shoptheQ — Sat, 20 Sep 2014 17:41:06 GMT

For the past couple weeks I have not been able to track my QVC returns on-line. Keep getting message QVC unavailable at this time use automated ordering.

I have no problem placing orders just tracking returns.

Contacted CS support a week ago they replied they would look into this - but no fix or reply since then.

Any suggestions?

Re: ANYONE ELSE NOT ABLE TO TRACK RETURNS ON LINE ?

Kristy66 — Sat, 20 Sep 2014 17:53:45 GMT

I have had the same problem.

Re: ANYONE ELSE NOT ABLE TO TRACK RETURNS ON LINE ?

shoptheQ — Sat, 20 Sep 2014 18:02:38 GMT

Kristy66 thank you for responding to this post. I hoping to find others out there with this problem in the hopes QVC will fix it.

Re: ANYONE ELSE NOT ABLE TO TRACK RETURNS ON LINE ?

Rottie_mama — Sat, 20 Sep 2014 18:06:22 GMT

I get a receipt from the post office and if necessary, use their tracking. As long as you have the receipt you are good to go.

Good luck. I hope they get this resolved for y'all.

Re: ANYONE ELSE NOT ABLE TO TRACK RETURNS ON LINE ?

GCR18 — Sat, 20 Sep 2014 18:23:03 GMT

I haven't tried to track a return. I look on my account after two or three weeks and check if there's a credit. I've never had a return not get credited. I used to check on the return slip to email me, but that was hit or miss so I don't bother with it any more.

Re: ANYONE ELSE NOT ABLE TO TRACK RETURNS ON LINE ?

bells4me — Sat, 20 Sep 2014 20:26:53 GMT

Of course there is never any trouble placing orders, they keep that up and running.

Re: ANYONE ELSE NOT ABLE TO TRACK RETURNS ON LINE ?

Yellowbrickrd — Sat, 20 Sep 2014 20:46:49 GMT

I have had the same issue for @1 week. I finally called CS to determine the status of the return. It is so efficient to track returns online - hope they fix it soon. Other shopping networks make it much more difficult.

Re: ANYONE ELSE NOT ABLE TO TRACK RETURNS ON LINE ?

nj — Sat, 20 Sep 2014 20:48:27 GMT

I too have had this problem. Called CS last night and they could track my item for me but person told me it was maintenance but told her this has been going on for a few weeks. I do know what to do except keep calling CS for help and maybe someone will report it. I have been frustrated for sure.

Glad it is not just me!

Nancy from MA

Re: ANYONE ELSE NOT ABLE TO TRACK RETURNS ON LINE ?

NJ4Jays — Sat, 20 Sep 2014 20:54:20 GMT

Qvc is awful with the return info you usually dont even know until it's credited

HSN is excellent they contact you when the post office scans package then when they get it then when they refund you and they give you back shipping most of the time

Re: ANYONE ELSE NOT ABLE TO TRACK RETURNS ON LINE ?

september — Mon, 22 Sep 2014 04:28:12 GMT

yes! I returned an item almost two weeks ago...and used the Q return label. I get that message every time I go online to see if I've received my credit yet. Very frustrating.

Re: ANYONE ELSE NOT ABLE TO TRACK RETURNS ON LINE ?

kittymomNC — Mon, 22 Sep 2014 04:39:56 GMT

I returned a couple of items recently -- I use the tracking number from Q's label to track it at the post office until it's picked up by the shipping agent. After that you can't track on the USPS website and it's anybody's guess when QVC will update their tracking status. I received emails telling me when they received it and had credited my account.

Re: ANYONE ELSE NOT ABLE TO TRACK RETURNS ON LINE ?

Ladyrain — Mon, 22 Sep 2014 04:41:09 GMT

I too have been unable to track returns; I just get that 'QVC is unavailable' message. It's frustrating, and if it was maintenance, as someone was told, it wouldn't be going on for this long. Maybe they're mad at us for returning things and have decided not to make it so convenient for us to track those returns.

Re: ANYONE ELSE NOT ABLE TO TRACK RETURNS ON LINE ?

shoptheQ — Mon, 22 Sep 2014 18:18:19 GMT

Roomtobreathe: I started this thread because I had a feeling it wasn't ""just me"" - and in the back of my mind I wondered the same thing you did - because I returned items they decided to make it difficult. ??????

I hope more people respond to this post so that maybe the Q will pay attention and fix this problem.

Re: ANYONE ELSE NOT ABLE TO TRACK RETURNS ON LINE ?

Chi-town girl — Mon, 22 Sep 2014 21:32:43 GMT

I too was unable to track a return that was shipped back to Q within the last 14 days. I was able to see it was "in tansit" but when I clicked on the track link, I received an error page stating thst Q online was down and that I should call to place orders. Very strange. Happened everyday over a 7 day period. Finally, I received email from Q last friday confirming receipt of my return and that refund had been issued . There is definitely something wrong with the tracking of returns process over the past 10 days or more.

Re: ANYONE ELSE NOT ABLE TO TRACK RETURNS ON LINE ?

queendiva — Mon, 22 Sep 2014 22:44:52 GMT

OMG- I thought it was just me until I saw this thread!

Called CS- got a rude and very un-helpful woman. Asked to speak to a manager. While she was not rude, she was also no help. It's on me to prove I returned items? since when??

I will be on the phone with the President's office tomorrow at 9 AM. Outrageous.

Is everyone in the warehouse on strike? What the H#LL is going on in Lancaster and/or Studio Park?

Good thing it's happening now. No holiday shopping will be done at QVC and of necessity I will be cutting back on my Linea purchases.

Re: ANYONE ELSE NOT ABLE TO TRACK RETURNS ON LINE ?

shoptheQ — Tue, 23 Sep 2014 00:39:06 GMT

Glad to see the responses coming in to my post. I liked being able to track my returns because quite often I would notice the Q taking their sweet time between receipt of a return and actually crediting my account. So I would call CS to get my account credited sooner than later.

They need to get this fixed.

Re: ANYONE ELSE NOT ABLE TO TRACK RETURNS ON LINE ?

Chi-town girl — Tue, 23 Sep 2014 00:57:11 GMT

On 9/22/2014 shoptheQ said:
Glad to see the responses coming in to my post. I liked being able to track my returns because quite often I would notice the Q taking their sweet time between receipt of a return and actually crediting my account. So I would call CS to get my account credited sooner than later.

They need to get this fixed.

Thx for starting this thread. I have a new return...to return a Joan Rivers bee pin due to a major warehouse issue-2 color options, and Q sent the wrong color to everyone that ordered a single color. Hundreds of orders/customers impacted. Then they made it worse by sending out 2 or 3 replacements to some customers that were still incorrect. I hope Q fixes the return tracking pronto. Will report back here about tracking my new return.

Re: ANYONE ELSE NOT ABLE TO TRACK RETURNS ON LINE ?

september — Tue, 23 Sep 2014 04:37:49 GMT

Finally, today, I see that the Q has accepted my return from 2 weeks ago. But I went to my credit card website to see if I've received a credit...not yet. This will affect my decisions to make future purchases.

Re: ANYONE ELSE NOT ABLE TO TRACK RETURNS ON LINE ?

DoxyMom — Tue, 23 Sep 2014 04:49:34 GMT

Couldn't track mine either, just kept getting the same error message that the site was unavailable. My item just showed up finally with a status of Returned; then it took another week for the credit to show up on my card. But QVC seems to be having a run of website problems lately. There are a whole bunch of reviews that have the same title - Preview My Review??? What's up with that?

Re: ANYONE ELSE NOT ABLE TO TRACK RETURNS ON LINE ?

PilatesLover — Wed, 24 Sep 2014 13:45:28 GMT

I have a return in limbo and am getting worried about it! I keep getting the "not available" screen, also.