topic Re: Unbelievable! in Fashion

Unbelievable!

gem lover — Sat, 26 Jul 2014 21:19:48 GMT

The item I ordered on Super Saturday, the Q won't let me cancel as they say everything is being sent out quickly. There is no way they are sending out within 15 minutes.

Re: Unbelievable!

ValuSkr — Sat, 26 Jul 2014 21:24:52 GMT

Did you have buyer's remorse? Sounds like they should have been clear upfront that Super Saturday orders can't be cancelled.

Re: Unbelievable!

kivah — Sat, 26 Jul 2014 21:59:41 GMT

Click "order status" at the top of page, sign in, and the product will come up. Click "Cancel" in the box - so easy.

Re: Unbelievable!

Kachina624 — Sun, 27 Jul 2014 03:44:27 GMT

It's probably being shipped directly from the vendor. Those orders usually can't be canceled.

Re: Unbelievable!

gazelle77 — Sun, 27 Jul 2014 03:46:01 GMT

What is the problem with just returning it?

Re: Unbelievable!

pattypeep — Sun, 27 Jul 2014 03:48:51 GMT

On 7/26/2014 gazelle77 said: What is the problem with just returning it?

Paying for returning and kind of a pain in the neck. I am very unhappy that the Q has started this business of not being able to cancel an order. I have started to sit on my hands lately and just go to the mall.

Hi, gazelle !! How ya' doin'?

Re: Unbelievable!

Kachina624 — Sun, 27 Jul 2014 08:20:27 GMT

You don't have to pay to return...don't open it and just hand it back to UPS or USPS and tell them to return to sender.

Re: Unbelievable!

pattypeep — Sun, 27 Jul 2014 14:30:34 GMT

On 7/27/2014 kachina624 said: You don't have to pay to return...don't open it and just hand it back to UPS or USPS and tell them to return to sender.

Curious. Have you ever done that without incurring a charge? I wonder about insurance. Their info would show it was delivered to you. ??

Re: Unbelievable!

NickNack — Sun, 27 Jul 2014 15:03:38 GMT

I thought you had to catch the driver as he was delivering it. I've done that a couple of times successfully. I didn't know you could send it back unopened the next day. How could they be positive that you didn't open and reseal?

Re: Unbelievable!

Kachina624 — Mon, 28 Jul 2014 05:33:10 GMT

They can tell whether or not it's been opened. When UPS accepts the package back, whether it's the driver or at a store, they immediately notate it on their little machines. Over the years I have often done this when I couldn't cancel or learned something negative about an item after it shipped. Never have had any problem. I get credited like clockwork. I even leave packages for UPS to take in the area at my front door. I put a note on it so the'll know it's outgoing.

Re: Unbelievable!

bells4me — Mon, 28 Jul 2014 05:37:35 GMT

Just tell UPS you are refusing delivery.

HSN let's you cancel day of order before midnight.

QVC & Shop won't let you cancel within a few minutes anymore on many items. I have ordered then read reviews or found it isn't such a good deal & tried to cancel. Last night I ordered the TTV & forgot to check the value pay. I tried to cancel & order again but it wouldn't let me, so I shot off an email.

Re: Unbelievable!

fitnessfreak — Mon, 28 Jul 2014 07:54:33 GMT

I found that you can't cancel a Q Order right way--but if you wait an hour or two, then you can usually cancel.

I was told by CS that the reason Orders can't be cancelled right away is because they haven't had time "to get into the system", but that after a few hours they are "in the system" and usually can be cancelled.

yes--hsn allows everyone up until midnite to cancel any Order.

Re: Unbelievable!

BlingQueen022 — Mon, 28 Jul 2014 08:05:44 GMT

On 7/27/2014 pupcakes said:
Just tell UPS you are refusing delivery.

HSN let's you cancel day of order before midnight.

QVC & Shop won't let you cancel within a few minutes anymore on many items. I have ordered then read reviews or found it isn't such a good deal & tried to cancel. Last night I ordered the TTV & forgot to check the value pay. I tried to cancel & order again but it wouldn't let me, so I shot off an email.

I can cancel right after I order from ShopHQ. I did it a few times during the skinn shows yesterday with no problems.

Re: Unbelievable!

Kachina624 — Mon, 28 Jul 2014 23:27:01 GMT

On 7/28/2014 fitnessfreak said:
I found that you can't cancel a Q Order right way--but if you wait an hour or two, then you can usually cancel.

I was told by CS that the reason Orders can't be cancelled right away is because they haven't had time "to get into the system", but that after a few hours they are "in the system" and usually can be cancelled.

yes--hsn allows everyone up until midnite to cancel any Order.

Also, the Q does something with their computer system in the middle of the night and you can't do anything. If you wait a couple of hours, the transaction will go through.

Re: Unbelievable!

CherryHugs — Mon, 04 Aug 2014 23:29:38 GMT

they really should give a person longer to cancel. I have been mad a few times that I changed my mind and couldn't cancel. I not like having to pay the return fees!!!

Re: Unbelievable!

ChynnaBlue — Mon, 04 Aug 2014 23:38:27 GMT

Call Customer Service and talk to a person about it.

I don't know why people treat online stores like they're so much different from brick and mortar stores. I put things in my cart and think about them, but I don't buy unless I'm sure. I comparison shop and read reviews before I make the final purchase. I don't go into a local store and buy something then come back an hour later and say I changed my mind. I only return something that quickly if I've I picked up the wrong item by mistake and then I exchange it.