topic Re: HSN Great Customer Service! in Fashion

HSN Great Customer Service!

gazelle77 — Thu, 29 May 2014 17:00:32 GMT

See the email below that I received from them when the price of two pairs of pants was reduced by $10.00 after I had purchased them. I am always impressed with how nicely they take care of their customers!

We love seeing our customers enjoy our 30-Day Price Guarantee, because it's always nice to save money!

There's a $10.00 price difference for each pair of the Hot in Hollywood MegaStretch Boot-Cut Skins and I've issued this to your Discover Card. The two $10.00 adjustments should be reflected on your charge card balance within the next 72 business hours. Also, the refunds may be seen immediately on our web site under the Order Status link at the top of our web pages.

thanks for letting me assist you and we hope you will now enjoy wearing the pants even more. We appreciate your shopping with us and we look forward to serving you to the best of our ability in the future.

Sincerely,

Brad
hsn.com Customer Service

Re: HSN Great Customer Service!

lovemyboys — Thu, 29 May 2014 17:33:44 GMT

I feel that HSN surpasses QVC in everything.

Re: HSN Great Customer Service!

ilovedaisies — Thu, 29 May 2014 17:36:50 GMT

I'm impressed. It doesn't't sound like a form letter.

Re: HSN Great Customer Service!

susan_ca — Thu, 29 May 2014 17:49:22 GMT

Did they credit your account automatically or did you have to call them?

Re: HSN Great Customer Service!

gazelle77 — Thu, 29 May 2014 17:50:11 GMT

I emailed them last night from my Ipad at about 11:00 pm.... and the response was in my email at 9:AM this morning.

Re: HSN Great Customer Service!

gazelle77 — Thu, 29 May 2014 17:50:42 GMT

On 5/29/2014 susan_ca said:
Did they credit your account automatically or did you have to call them?

I just emailed them... see my last post.

Re: HSN Great Customer Service!

susan_ca — Thu, 29 May 2014 18:03:42 GMT

On 5/29/2014 gazelle77 said:
I emailed them last night from my Ipad at about 11:00 pm.... and the response was in my email at 9:AM this morning.

Once when I found out that the Q offered the product at a lesser price, I called customer service and they credited the difference right then and there. This is within the 30 days period. Another time I saw more easy pays offered after I made the purchase with fewer easy payments. When I called customer service, they adjusted the easy payments. Again, this is within the 30 days period. ) The trick is to catch it within that 30 days, I guess.

Re: HSN Great Customer Service!

gazelle77 — Thu, 29 May 2014 18:05:18 GMT

On 5/29/2014 susan_ca said:
On 5/29/2014 gazelle77 said:
I emailed them last night from my Ipad at about 11:00 pm.... and the response was in my email at 9:AM this morning.

Once when I found out that the Q offered the product at a lesser price, I called customer service and they credited the difference right then and there. This is within the 30 days period. Another time I saw more easy pays offered after I made the purchase with fewer easy payments. When I called customer service, they adjusted the easy payments. Again, this is within the 30 days period. ) The trick is to catch it within that 30 days, I guess.

That is good to know about the Q too!

Re: HSN Great Customer Service!

Lilmissy10 — Thu, 29 May 2014 18:08:24 GMT

HSN's return process is so much more efficient that QVC. You are able to send something back UPS and HSN sends an email letting you know the return is in process. QVC's return mailing service option takes 3 weeks or more. I'm preferring HSN more and more.

Re: HSN Great Customer Service!

gazelle77 — Thu, 29 May 2014 18:14:22 GMT

On 5/29/2014 LILMISSY said:
HSN's return process is so much more efficient that QVC. You are able to send something back UPS and HSN sends an email letting you know the return is in process. QVC's return mailing service option takes 3 weeks or more. I'm preferring HSN more and more.

Yes- Shop HQ also just sent me such an email on two tops I sent back..via their USPS return mail. They said in the email that they knew I sent the return , and' as soon as they received in in a few days, they would let me know.

With the Q, I send the return off, I never know where is is and I have to wait for up to 3 weeks before I get a credit on my account. That whole time I do not have a clue if they knew I had sent anything back...that is was was coming or if they got it. That is crummy....

Re: HSN Great Customer Service!

foundinlv — Thu, 29 May 2014 18:15:01 GMT

I too received a credit from Qvc after contacting them about a Dooney bag I purchased and then noticing it went on clearance within 30 days.

Also, a woman posted in this forum the other day that she was allowed to buy a Lunchtime Special next day because it had sold out in her size/color and then reappeared the following day for much higher. Sorry, but I just don't believe that. Why would they do that when Lunchtime Specials are for a specific timeframe? It just defeats the purpose. It's always been first come first served due to limited quantity.

Re: HSN Great Customer Service!

emmysmom — Thu, 29 May 2014 19:03:01 GMT

On 5/29/2014 lovemyboys said:
I feel that HSN surpasses QVC in everything.

Me too, I just opened an hsn card and got a $10 credit. I also got an email from Mindy, the CEO for a $10 gift on my HSN bill! Gotta love it, of course I spent both right away..they're no dummies!!

Re: HSN Great Customer Service!

terrier3 — Thu, 29 May 2014 19:04:47 GMT

I opened an account when Iman had the stretch pants as a TSV.

I made a mistake and overpaid on the account. I just received a nice letter stating that they took the smaller amount out of my checking account.

Re: HSN Great Customer Service!

Chi-town girl — Thu, 29 May 2014 20:34:38 GMT

HSN did nothing special in this case. Both Q and H will give credits for price reductions within 30 days of purchase. But, you as the customer need to be prudent about monitoring. I challenge them to really provide great customer service by proactively sending an email to us when they reduce the price within the 30 day window, and proactively issue the credit. Easy fix as it is managed digitally by item number. Of course, that would cause them to lose money, so it's up to us to monitor and call them on it. You know, they really don't want to issue those credits...all about more profits to their bottom line when a bunch of us pay 20 dollars more for an item!

Re: HSN Great Customer Service!

Shelbelle — Thu, 29 May 2014 20:38:29 GMT

I always gave credit to the Q for great CS, and HSN as well, but gave up on buying from the Q due to high prices, high shipping and tax.

Re: HSN Great Customer Service!

CathyinCA — Thu, 29 May 2014 20:41:30 GMT

On 5/29/2014 LILMISSY said:
HSN's return process is so much more efficient that QVC. You are able to send something back UPS and HSN sends an email letting you know the return is in process. QVC's return mailing service option takes 3 weeks or more. I'm preferring HSN more and more.

Ditto for me. Recently I sent back two separate returns on a Friday, via First Class Mail, from the Los Angeles area to HSN in Tennessee. I received emails the following Mondays that they had received the returns and was credited by Wednesday. The Q takes weeks, with no communication.

Re: HSN Great Customer Service!

MomCat — Thu, 29 May 2014 20:51:15 GMT

Now, if only HSN had something I wanted to buy..........

Re: HSN Great Customer Service!

bells4me — Fri, 30 May 2014 16:39:12 GMT

I ordered two pair of DG2 flag jeans on clearance for $29.95 each. Three days later they were further reduced to $24.94. HSN issued a refund stating they have a 30 day price guarantee. I was unaware of that.

Re: HSN Great Customer Service!

Tweena63 — Fri, 30 May 2014 19:15:43 GMT

For those of you are so gung-ho that HSN's customer service is so great, why are you posting this on QVC 's forum instead of the other channel? There is nothing wrong with customer service nor returns as far as my experience with QVC. I have not had those kind of problems.

Re: HSN Great Customer Service!

lemmonee — Sat, 31 May 2014 04:35:53 GMT

Tweena63, most of us who read and try to enjoy this board wonder the same thing, they apparently came here when the HSN boards were no good, they didn't have the freedom they have here on this board. HSN has made some changes and updated their boards but lucky us they stayed anyway.

As for QVC customer service, and HSN too , Previous poster is so right it is up to you to be proactive.

QVC didn't charge me return fee, when I tried to cancel an order, it has already gone to far, they offered to return at no cost. I have had excellent C.S. from here and the folks at HSN do a great job too, but we have to ask. Keep track of your returns, Yes you can track your returns to QVC, I have seen this argued many times here too, HSN is not alone in this.

One thing I had to figure out -- When I first began reading on this board, I thought HSN must be the land of milk and honey, no shipping, prices so low they were giving the clothes away. Well I checked it out, and yes they have some good deals, but there really isn't that much of a difference. I can't see what they are selling they really need to get rid of the filter, film thing. I read reviews of customers fussing about the same things their that they do here. So don't let yourself be fooled. That's all I am saying. Do you really think a company can stay in business if they stick to their customer like some make out happens on here? I will say that the Q does need to make some changes, get with the shipping reductions---stop the clearance that stays on clearance for years--- Yes that is for real. They need to realize folks notice that. But on the whole, the customer is right, and if we aren't treated right, we will be gone. Evey good retailer knows this, and the Q is no exception and neither is HSN.