topic Re: Emails For TSVs in Community Chat

Emails For TSVs

Jordan2 — Mon, 12 Dec 2016 18:39:41 GMT

I signed up to get emails on TSVs a long time ago and got them with no problem. In The last 3 weeks or more I haven't received any. I have recently signed up for them twice and am still not getting any. Is anyone else having this problem?

Re: Emails For TSVs

Leeny — Mon, 12 Dec 2016 18:56:21 GMT

I've been getting the e-mail for TSV's longer than I can remember, but I too, am not getting them anymore. I think it has been a few months. I did sign up again, but never got another e-mail. I don't have any explanation for you as why?

Re: Emails For TSVs

Mz iMac — Mon, 12 Dec 2016 20:12:04 GMT

NOPE!

You should post your concerns over in the CR forum where a mod will see.

Re: Emails For TSVs

Jordan2 — Sun, 19 Feb 2017 23:20:40 GMT

After not getting emails for TSVs and InsideQ (I get the hard copy) for 3 or 4 months I finally called customer service. They have my current email address and know what preferences I checked off (I have reset them several times to no avail). The CS rep couldn't tell me why I'm not getting any emails but will forward it along to someone else who will look into it. If some of you are also not getting any emails, if you call to complain maybe QVC will take this more seriously.

Re: Emails For TSVs

cancun08 — Sun, 19 Feb 2017 23:49:28 GMT

@Jordan2

I am in the same exact boat as you. Same scenario to the tee. I've called, emailed, etc. and none of those methods has ever worked. I have since given up.

Re: Emails For TSVs

ROMARY — Sun, 19 Feb 2017 23:56:50 GMT

I'd love to be 'reminded' regarding Lunchtime Specials. For whatever reason, by the time I think about checking it, it's about two minutes before the LS expire. I know.....there's a box to sign up for emails (at the LS area), but I haven't received any, so far.

Re: Emails For TSVs

KingstonsMom — Mon, 20 Feb 2017 10:50:33 GMT

@Jordan2 wrote:
After not getting emails for TSVs and InsideQ (I get the hard copy) for 3 or 4 months I finally called customer service. They have my current email address and know what preferences I checked off (I have reset them several times to no avail). The CS rep couldn't tell me why I'm not getting any emails but will forward it along to someone else who will look into it. If some of you are also not getting any emails, if you call to complain maybe QVC will take this more seriously.

I've done all of that PLUS posted it in Customer Care, as well as emailed the QVC Social Team......still don't get emails.

Instead they keep 'revamping' the product pages, etc. I just gave up.

It cracks me up every time I get one of those pop-ups to sign up for this or that email........WHY BOTHER?!

Re: Emails For TSVs

KingstonsMom — Mon, 20 Feb 2017 10:52:21 GMT

@Mz iMac wrote:
NOPE!

You should post your concerns over in the CR forum where a mod will see.

Won't matter....been there and done that. The Social Team "looked at my account" and see no reason that I'm not getting emails.

Re: Emails For TSVs

CareBears — Mon, 20 Feb 2017 11:41:35 GMT

I signed up for their emails, and I received so many emails every day I unsubscribed, come to think of it though, I rarely received emails regarding the TSV, emails regarding everything else, but not the TSV?

Re: Emails For TSVs

Moonchilde — Mon, 20 Feb 2017 14:58:53 GMT

@CareBears wrote:
I signed up for their emails, and I received so many emails every day I unsubscribed, come to think of it though, I rarely received emails regarding the TSV, emails regarding everything else, but not the TSV?

I've been getting everything, EXCEPT the Insider link I actually WANT. I UNsubbed yesterday. Peace and quiet in my inbox.

Re: Emails For TSVs

Jordan2 — Mon, 20 Feb 2017 20:11:58 GMT

If some of us aren't receiving emails from QVC the least they can do is let others post links to the TSVs and InsideQ instead of keeping them underwraps like they are state secrets!

Re: Emails For TSVs

Jordan2 — Sun, 26 Feb 2017 01:20:34 GMT

So after calling CS I'm still not getting the TSV emails. I wonder why some of us are getting them and some aren't?

Re: Emails For TSVs

Bird mama — Sun, 26 Feb 2017 01:28:18 GMT

@Jordan2

Same thing happened to me with all of my QVC emails. I wasn't getting the inside Q email - thank goodness I kept the link from January's edition. I went to check my notifications setting and I was unchecked from everything. I didn't make the change either - so I went in and reset everything.

Re: Emails For TSVs

HappyDaze — Sun, 26 Feb 2017 01:36:51 GMT

I have been trying to get the email thing resolved for at least two years now. I am signed up for Beauty emails and they are hit and miss if I get them. In fact, more miss than hit. I am also signed up for all the TSV preview emails and I never, ever get them.So frustrating. I don't even get my order confirmation and shipping emails consistently. I've given up trying to get them to fix it. oh well, they just lose sales and I save money!

Re: Emails For TSVs

rustee — Sun, 26 Feb 2017 03:08:00 GMT

I have never had any problems receiving the TSV emails. They appear everyday like clockwork.

Re: Emails For TSVs

Jordan2 — Sun, 26 Feb 2017 15:45:49 GMT

@rustee wrote:
I have never had any problems receiving the TSV emails. They appear everyday like clockwork.

@rustee, consider yourself lucky. The only thing I get are my reminders for upcoming shows. I keep resetting my email preferences to get the TSVs but I'm still not getting them and the link to the InsideQ.

Re: Emails For TSVs

Caffeina — Sun, 26 Feb 2017 19:58:48 GMT

@Jordan2 wrote:
So after calling CS I'm still not getting the TSV emails. I wonder why some of us are getting them and some aren't?

@Jordan2, I haven't been receiving emails either, for over a month. I posted in the Customer Care forum. Two Customer Care reps have forwarded my information to "the team," and still nothing.

Re: Emails For TSVs

Jordan2 — Mon, 27 Feb 2017 01:22:06 GMT

@Caffeina wrote:
@Jordan2 wrote:
So after calling CS I'm still not getting the TSV emails. I wonder why some of us are getting them and some aren't?
@Jordan2, I haven't been receiving emails either, for over a month. I posted in the Customer Care forum. Two Customer Care reps have forwarded my information to "the team," and still nothing.

@Caffeina, you'd think that QVC would work at straightening this out as you and I are not the only ones with this problem (where are the moderators when you need them). I made a joke to the CS rep that maybe QVC doesn't want my business, she said of course we do!

Re: Emails For TSVs

Jordan2 — Fri, 17 Mar 2017 22:31:18 GMT

Still not receiving any emails from QVC after calling to complain at least a month ago.I don't get it.

Re: Emails For TSVs

hellodali — Sat, 18 Mar 2017 12:07:36 GMT

Clearly they have a problem. I too have not received a TSV notice for quite a while and I did not received a hard copy of the March Insider. I also don't have a link for the online version. I guess I have to make the effort to call and maybe if they get enough complaints, something will be done.

I thought we could post anywhere on this forum because the mods seem to read each post no matter what category they are in.