topic Re: Five Days, Still in Process. CS NO HELP in Community Chat

Five Days, Still in Process. CS NO HELP

qvcaddition — Fri, 02 Dec 2016 16:08:26 GMT

I ordered on the 27th of Nov. Still IN PROCESS. Today is the 2nd of DEC. I was told the item comes from the manufacture, so nothing QVC can do until pass the EST. DEL. Date on the 7th. They have to wait until the 11th. Now AMAZON, CS Would be looking into it and even emailing the vendor. QVC CS gives you the customary, "I,M SORRY".

I stopped buying for a couple of months, then got caught up in Christmas. I will not buy anyone here, because poor CS, poor deals, a actually no deals, poor shipping, etc.

After twenty five years, done.

Re: Five Days, Still in Process. CS NO HELP

bri20 — Fri, 02 Dec 2016 16:11:42 GMT

A lot of things ship directly from the vendor. Keeps warehouse costs down.

I don't know how QVC can control when a manufacture ships?

Re: Five Days, Still in Process. CS NO HELP

software — Fri, 02 Dec 2016 16:18:01 GMT

Sure they can.

A warehouse has obligations & must meet them or QVC needs to find a different one.

@bri20 wrote:
A lot of things ship directly from the vendor. Keeps warehouse costs down.

I don't know how QVC can control when a manufacture ships?

Re: Five Days, Still in Process. CS NO HELP

Kim-QVC — Fri, 02 Dec 2016 16:20:30 GMT

@qvcaddition wrote:

I ordered on the 27th of Nov. Still IN PROCESS. Today is the 2nd of DEC. I was told the item comes from the manufacture, so nothing QVC can do until pass the EST. DEL. Date on the 7th. They have to wait until the 11th. Now AMAZON, CS Would be looking into it and even emailing the vendor. QVC CS gives you the customary, "I,M SORRY".

I stopped buying for a couple of months, then got caught up in Christmas. I will not buy anyone here, because poor CS, poor deals, a actually no deals, poor shipping, etc.

After twenty five years, done.

Hi @qvcaddition, Thank you for posting about this, I'd be happy to look into this order. I apologize that it has caused you concern. I have sent an email to the team here that works with this vendor and they will look into this. I will email you any results of the research.

Sincerely,

Kim

Re: Five Days, Still in Process. CS NO HELP

qvcaddition — Fri, 02 Dec 2016 16:29:32 GMT

Thank you KIM . I would appreciate all the help I can get. I tried e mailing the team twice and received a message at different times of day, THAT QVC WAS UNAVAILABLE. The online communication also leaves something to be desired. Thank you for looking into it and also Thanks to the other CS that replied with the e mail suggestion. That find,t work as I mentioned.

Re: Five Days, Still in Process. CS NO HELP

Vassago — Fri, 02 Dec 2016 16:36:51 GMT

How did you survive when shipping was 6-8 weeks decades ago?

Re: Five Days, Still in Process. CS NO HELP

CrazyDaisy — Fri, 02 Dec 2016 16:40:04 GMT

@bri20 wrote:
A lot of things ship directly from the vendor. Keeps warehouse costs down.

I don't know how QVC can control when a manufacture ships?

Also what I have seen, the manufactures warehouse is not one the same system as QVC. The item may have already been shipped, but untill OVC is notified they cannot change the status in ttheir system. I have actually recieved and item then the next day QVC will tell me it has been shipped.

Re: Five Days, Still in Process. CS NO HELP

qvcaddition — Fri, 02 Dec 2016 17:43:10 GMT

REALLY VASSAGO? No it wasn't,t SA

Re: Five Days, Still in Process. CS NO HELP

2blonde — Fri, 02 Dec 2016 16:52:44 GMT

@CrazyDaisy wrote:
@bri20 wrote:
A lot of things ship directly from the vendor. Keeps warehouse costs down.

I don't know how QVC can control when a manufacture ships?
Also what I have seen, the manufactures warehouse is not one the same system as QVC. The item may have already been shipped, but untill OVC is notified they cannot change the status in ttheir system. I have actually recieved and item then the next day QVC will tell me it has been shipped.

@CrazyDaisy Yes, that's happened to me mostly when I've order Harry London chocolates from QVC. The factory is only 45 minutes from here, and they ship direct to me. I often get the QVC email that it's been shipped the day after I've received it.

Re: Five Days, Still in Process. CS NO HELP

KYToby — Fri, 02 Dec 2016 17:27:29 GMT

Am I missing something?

An order was placed, and the OP was given an EDD of 12/7. It is now 12/2 -- five days before the EDD, and QVC says that it cannot conclude there is an issue until 12/11. Because of this, the OP is "done"?

What has QVC done wrong here? It is FIVE days before the ESTIMATED delivery date.

Again, I ask, what am i missing? Please tell me.

Re: Five Days, Still in Process. CS NO HELP

qvcaddition — Fri, 02 Dec 2016 17:41:30 GMT

ky toby the answer. iT IS NOT THE DEL. DATE, IT'S THE FACT THAT IT IS NOT LEAVING IN PROCESS. IT will never get here on the del. date at this rate. Remember, we are buying Christmas presents? This is an expensive item from a very rep. comp.

I have ordered about five items since and one two days ago, and they all have shipped. This one item was ordered on the 27th. Did you ever try to cancel an item, (AND I DON'T WANT TO CANCEL THIS ONE), if ordering from an outside vendor, on the Q, very hard to cancel, even harder to get out of process.?

My Macy's items came in two days from time of shipping, also Amazon Prime and my doggie bones, plus Este Lauder cosmetics. It's the time of the year for deals and faster shipping, Christmas. Returns slower.

What you are getting it as a gift, I would like to have shipped and out of the process mode. Besides, my request is not hurting anyone on the forum, so why the sarcasum?

Re: Five Days, Still in Process. CS NO HELP

millieshops — Fri, 02 Dec 2016 17:41:32 GMT

If I were promised delivery by 12/7, I wouldn't even be checking on 12/2.

Still, I know I've become way less impatient as I've gotten older. If I were antsy, I'd pay Amazon and shop there, but no, their shipping isn't free. "Pre-paid" is what it is, but that probably wouldn't sell!

Re: Five Days, Still in Process. CS NO HELP

qvcaddition — Fri, 02 Dec 2016 17:49:53 GMT

MILLSSHOP. I'M NOT IMPATIENT BECAUSE I AM OLDER AS YOU INDICATED, BUT UNLESS THEY DO FAST SHIPPING, IT WILL NOT GET HERE BY THE REGULAR SHIPPING METHOD. IT TAKES AROUND 7-10 DAYS TO GET TO CA. ESPECIALLY BY BROWN. REMEMBER, IT IS STILL IN PROCESS, NOT EVEN SHIPPED YET ON THE 2ND. ADD 7-TO 10 DAYS. I'VE HAD PACKAGES GO BEYOND THE EST. DEL. DATE.

i don't know why anyone here cares about arguing this. Now I'm done with forums also, except, the kind one like wellness, pets, home, garden. You have your opinions and I have mine, we do not agree. I am usually a kind gentle person, so these forums are not for me to argue. I also did not like the GETTING OLDER REMARK. i AM NOT SENILE OR NASTY, BUT AM ASHAMED OF MYSELF FOR REACTING TO THIS POST AND ACTING THE SAME, NASTY.

Re: Five Days, Still in Process. CS NO HELP

MyGirlsMom — Fri, 02 Dec 2016 17:51:27 GMT

I have a very good friend that I've known for twenty years who works for UPS, he is in management. The employees are told NO vacations after Thanksgiving and January has become just as important as December because of extended returns.

He is dogged tired. I feel sorry for them because it's a 24/7 business and some customers can be brutal. With the advent of Amazon and other retailers promising "get there in two days or less or else" , it's crazy.