topic Re: Anyone has a bad experience with EXPEDIA in Community Chat

Anyone has a bad experience with EXPEDIA

shopped out — Fri, 18 Nov 2016 06:23:00 GMT

We just got stiffed for $1,400+. We booked a vacation package with them (flights and

hotel) to Italy. They told us we have 24 hrs cancellation. They did not inform us that

the hotel has a no cancellation policy on the room they booked us into. We asked

for accommodation for 3 and without our knoweledge until after the fact the room

was upgraded to a Junior Suite with an added charge Euro 100.00 for an accessabe bathroom (bathroom for a disabled person.) For 8 nights that's a lot of money!.

If he would have been informed of theese 2 things we would have said no and

started over. Hine site we should have done some research on Expedia it self.

Looks like they have done this to many many people and some people have been

waiting for 8 months to get their refunded. Some just accepted this bad business

practice.

My opion.,,,,Do not use Expedia, Hot Wire or any of those companys. Getting the

deals are really not deals. Thanks to all for suggestions. We received full credit.

Re: Anyone has a bad experience with EXPEDIA

GSPgirl — Mon, 14 Nov 2016 01:15:03 GMT

Call your credit card company.

Re: Anyone has a bad experience with EXPEDIA

Kachina624 — Mon, 14 Nov 2016 01:16:04 GMT

I would dispute the charge with my credit card company.

Re: Anyone has a bad experience with EXPEDIA

sunshine45 — Mon, 14 Nov 2016 01:21:02 GMT

i always prefer to make my plane reservations and my hotel reservations separately and not through a discount site. i can usually find good deals with direct booking and i clearly learn the cancellation policies either online or via phone.

Re: Anyone has a bad experience with EXPEDIA

granny me — Mon, 14 Nov 2016 01:33:23 GMT

I have bought many airline tickets and thankfully nothing has gone wrong. I choose to book hotels direct.

Re: Anyone has a bad experience with EXPEDIA

Lucky Charm — Mon, 14 Nov 2016 01:43:32 GMT

I have used Expedia (hotel rooms only) dozens of times and had no issues ever. Nothing outside the country though. So what was the cancellation for? Air only?

Re: Anyone has a bad experience with EXPEDIA

Mz iMac — Mon, 14 Nov 2016 01:45:28 GMT

I always use a travel agent when travelling abroad & for flights.

Travelling w/in the US I call the hotel directly to get the best deals.

Re: Anyone has a bad experience with EXPEDIA

sandraskates — Mon, 14 Nov 2016 01:47:06 GMT

I have used Expedia on occasion to book hotel rooms and have not had a problem. I do keep close track of the drop-dead cancellation dates "just in case" I need to cancel.

For airline bookings I've used Kayak or I go directly to the carriers website.

For our last trip in September, I booked us into a pet-friendly hotel. I thought I was calling the hotel directly but it turned out I was calling a third-party phone number to make the booking. There was no problem but I really wanted to ask some questions of the hotel staff. My thinking is that more small establishment might be going the third-party route.

Re: Anyone has a bad experience with EXPEDIA

Pink56 — Mon, 14 Nov 2016 02:12:33 GMT

I have used Expedia several times without any issues. It's unfortunate that was not the case for you.

Assuming as you were traveling to Europe you made the reservations awhile ago. Did you not opt to purchase the additional travel insurance they offer at the time of booking? You should have an e-mail from them received right after you made your reservations that delineate the charges to confirm the insurance option.

if you needed a handicap accessible room, could it be you were upgraded to a junior suite to provide that option? Should the upgrade have been made after you initially booked the trip, which added additionally to the expense, they would have sent you a new itinerary with corrected pricing for the package.

I would go back and look at your travel documents provided by Expedia again, in chronological order, as something seems to be amiss. If they made an error you may have recourse through your credit card. They are generally very good about full disclosure to avoid circumstances like this.

Hoping you can get resolved to your satisfaction.

Re: Anyone has a bad experience with EXPEDIA

chrystaltree — Mon, 14 Nov 2016 05:16:40 GMT

I've used Expedia several times and I never had any problems at all. Your situation is unfortunate but it's probably not representative of the company. You should contact your credit company and explain the situation. They might be able to reverse the payment.

Re: Anyone has a bad experience with EXPEDIA

JaneMarple — Mon, 14 Nov 2016 05:26:47 GMT

@shopped out wrote:
We just got stiffed for $1,400+. We booked a vacation package with them (flights and
hotel) to Italy. They told us we have 24 hrs cancellation. They did not inform us that
the hotel has a no cancellation policy on the room they booked us into. We asked
for accommodation for 3 and without our knoweledge until after the fact the room
was upgraded to a Junior Suite with an added charge Euro 100.00 for an accessabe bathroom (bathroom for a disabled person.) For 8 nights that's a lot of money!.
If he would have been informed of theese 2 things we would have said no and
started over. Hine site we should have done some research on Expedia it self.
Looks like they have done this to many many people and some people have been
waiting for 8 months to get their refunded. Some just accepted this bad business
practice.
My opion.,,,,Do not use Expedia, Hot Wire or any of those companys. Getting the
deals are really not deals.
@shopped out

There must be a misunderstanding somewhere in your communication with them. Because I use them for just about all of my traveling, mostly hotels and have had no problems whatsoever.
Can you pull of your verification emails to and from them? Have you gone line by line as others suggested? Did you purchase travel insurance? And lastly please call your credit card company.

Re: Anyone has a bad experience with EXPEDIA

Lipstickdiva — Mon, 14 Nov 2016 17:42:07 GMT

I can only tell you this. When you book anything through any of these discount sites, you are their customer, not a customer of the hotel's. Therefore, if you have an issue, you typically have to deal with Expedia. And they have the right to move you to another hotel if the hotel you are booked at overbooks. That happened to a relative of mine. Expedia moved him to a hotel that was 30 minutes away from where he needed to be and was in a bad part of town. That was the last time he booked through them.

There is no doubt sometimes you get a much better deal through a third party site though. Periodically they run killer deals on hotel rooms. Last year when I was looking for a downtown Nashville hotel, Trip Advisor was running a special for $49.00-$89.00 a night. To book directly through the hotels was quadruple that price. The trick was to know about the deal and get in fast enough. LOL

Re: Anyone has a bad experience with EXPEDIA

Carmie — Mon, 14 Nov 2016 18:08:55 GMT

If you cannot negotiate with them for a refund you can get help from an Ombudsman for travelers.

e-mail Linda Burbank at travel@usa today.com or send a letter to the address listed on Condé Nast Traveler website or look on line for many ombudsmans that might be able to help you.

Travel insurance is a good investment especially for foreign travel. Hopefully, you purchased it??

Re: Anyone has a bad experience with EXPEDIA

CouponQueen — Mon, 14 Nov 2016 18:17:42 GMT

The $1400 was for flights for three and hotel for eight days?

I don't think that is bad at all. Unless I am missing something - as you said flights and hotel.

I have used all of those sites with no issues..did you actually call them directly and ask to speak to a Supervisor? Explain the details?