topic Re: How Many Times Has Your Order Been Wrong? in Community Chat

How Many Times Has Your Order Been Wrong?

ECBG — Thu, 10 Nov 2016 00:02:21 GMT

Darn! I ordered a pair of anthrocite (black as far as metal can go) hoops and ordered another pair for a Christmas gift. It came. It was wrong? Really? They should have so many checks and balances that this shoulden't happen?

Your examples?

Re: How Many Times Has Your Order Been Wrong?

Krimpette — Thu, 10 Nov 2016 00:20:02 GMT

I've been dealing with QVC for many years now. I order quite often. I can honestly say that I have never received the wrong order in all that time. Just lucky, I guess.

Re: How Many Times Has Your Order Been Wrong?

bri20 — Thu, 10 Nov 2016 00:22:31 GMT

From QVC? Twice. I've been shopping with them since 1991

One time I received a dozen pair of shorts. I didn't even order shorts - lol. There were a dozen pair in the package.

Another time I received a Graver top instead of the top I ordered.

Both times QVC made it right. It happens...

Re: How Many Times Has Your Order Been Wrong?

x Hedge — Thu, 10 Nov 2016 00:24:48 GMT

QVC made an error in one of my first orders.
I ordered a 5 piece set of Wen classic and a 5 piece set of Wen seasonals for myself and s friend who also wanted to try Wen.
I received both sets in classics, NO seasonals.

The idea was to divy these up so we could try everything and see what worked best for our hair.
Rather than dealing with the hassle of returning the mistake, I kept what I received, and unfortunately another year passed before we got acquainted with Wen seasonals.

Re: How Many Times Has Your Order Been Wrong?

Annabellethecat66 — Thu, 10 Nov 2016 00:30:57 GMT

Actually, very seldom has it been wrong. It's the sizes that are off! I go crazy picking out the size according to measurements and they are always larger than posted.

Just this afternoon I opened a package that had nothing in it. It was wrapped in paper (a pearl necklace).

The entire side of the paper wrapper was not sealed. I believe the entire box fell out. I called QVC immediately and they are sending me a new one.

I told them I would be happy to send in the wrapper where you can see it was not sealed and they took my word for it. The problem is when it does happen again (and law of averages says it will happen because I order a lot of stuff I don't need) it will be more difficult to get them to believe it's the truth. Also most of what I buy I buy on easy pay so it was just a matter of maybe $15-$20 I had into it. Next time it might be more money. I almost didn't call them because I feel like maybe (even though it was the honest truth) they might say, "Well, you've called us before".......

I said, "I don't call very often, especially when you consider all that I order, and she said, "Well you have called once or twice"! Are you kidding? Once or twice in about 20 years? And it's never for more than a few dollars? Give me a break! In every case I've offered to send in the broken piece (jewelry) or whatever they need and they always say, "No! That's OK".

But....they are sending me a new one...but I did and am paying for it...now if I can just remember to make sure I'm not charged again!

Re: How Many Times Has Your Order Been Wrong?

Moonchilde — Thu, 10 Nov 2016 00:51:40 GMT

@Krimpette wrote:
I've been dealing with QVC for many years now. I order quite often. I can honestly say that I have never received the wrong order in all that time. Just lucky, I guess.

I've been purchasing for about 5-6 years, maybe a bit more. I can't honestly recall a single wrong item, color, size, etc. received. If there was something it sure doesn't stick in my mind as having been a really bad experience.

Re: How Many Times Has Your Order Been Wrong?

GCR18 — Thu, 10 Nov 2016 00:51:51 GMT

I can't remember it happening other than this year. All as is items. I ordered a garland and got three angels. Next I ordered a wreath and got a different wreath. Last is a shirt. It came in a different size.

Re: How Many Times Has Your Order Been Wrong?

Kachina624 — Thu, 10 Nov 2016 00:54:26 GMT

I've been shopping about 25 years, and in that time I've rarely received the wrong item or had a mistake in what I've ordered. It's remarkable they've done so well.

Re: How Many Times Has Your Order Been Wrong?

Lucky Charm — Thu, 10 Nov 2016 00:55:47 GMT

Never anything from the shopping channels, but have from another site I get skincare/makeup from.

They sent me something I'd wanted to try, so I didn't contact them, even though the item I rec'd cost less than the item I ordere, I just let it go.

Today I opened a box of toys I had ordered from Kmart and inside was an empty bottle of Pepsi. Ewww.

Re: How Many Times Has Your Order Been Wrong?

IlliniGirl88 — Thu, 10 Nov 2016 00:56:52 GMT

Well, funny you should ask because today I received the wrong color of the new Dooney pouch. I ordered the red tartan, but received the black one instead, and the red is sold out! The packing slip is correct, but they pulled the wrong box, which clearly states it is black. Very disappointed that the red is no longer available.

Re: How Many Times Has Your Order Been Wrong?

Jacie — Thu, 10 Nov 2016 01:01:15 GMT

I have been shopping at QVC 20+ years. In all that time I have only had one order that was "picked" wrong. They sent me something that wasn't even close to what I ordered.

The beauty of QVC is that they made it right for me immediately, no extra shipping etc. That's another reason why I stay with QVC!

Re: How Many Times Has Your Order Been Wrong?

shoesnbags — Thu, 10 Nov 2016 13:21:03 GMT

Well, the most recent time was this past summer. I ordered a pair of Alegria sandals in lemon yellow, a popular color. I received a pair of tennis shoes in a different size from another vendor. CS told me I was out of luck, because the yellow sandals were sold out. No one else carried that sandal in yellow! Many years ago I remember receiving an XL top when I had ordered an XXS top from a different vendor. There may have been another time over the years but these two stand out in my mind. Someone once posted an hysterically funny cartoon of the QVC stockroom on these boards.

Re: How Many Times Has Your Order Been Wrong?

croemer — Thu, 10 Nov 2016 01:03:41 GMT

Once and QVC was very helpful with the return and replacement.

Re: How Many Times Has Your Order Been Wrong?

sunshine45 — Thu, 10 Nov 2016 01:08:47 GMT

25+ years of purchasing.....

wrong item sent.......maybe 3 times.

no item in package......maybe 3 times.

no problems getting the correct item or getting a refund.

i dont think that is so bad in that period of time.

Re: How Many Times Has Your Order Been Wrong?

mstyrion 1 — Thu, 10 Nov 2016 01:16:04 GMT

In well over 20 years, maybe twice.

It is a non issue for me

Re: How Many Times Has Your Order Been Wrong?

Spurt — Thu, 10 Nov 2016 01:40:06 GMT

Twice---

I had ordered an inexpensive Tig handbag but got an expensive Dooney instead....I called CS so I wouldn't be charged for the return and they sent out the bag I ordered.....

Another one was a clothing item....

Re: How Many Times Has Your Order Been Wrong?

Desertdi — Thu, 10 Nov 2016 01:40:19 GMT

I don't recall ever getting a wrong order.................

Re: How Many Times Has Your Order Been Wrong?

susan kay — Thu, 10 Nov 2016 01:51:29 GMT

Been shopping here since they began. Haven't yet received a wrong item!

Re: How Many Times Has Your Order Been Wrong?

quadmimi — Thu, 10 Nov 2016 02:05:43 GMT

I don't think I have ever gotten a wrong item, a couple damaged things, but the Q has always been great to fix it.....

Re: How Many Times Has Your Order Been Wrong?

Caligurll — Thu, 10 Nov 2016 02:09:07 GMT

Never, but I did get a damaged item once.