topic Re: HSN in Community Chat

HSN

Annabellethecat66 — Tue, 08 Nov 2016 00:52:40 GMT

HSN offers more of a variety of items than QVC, but I order way more products from QVC. I feel like they honor what they say more.

Lately, I've noticed when I've tried to order things from HSN I get a recording that says, "This item is on back order, so there will be a delay". What? Who wants to order something and then have to wait until ?? when it comes.

This keeps happening quite a lot lately. Maybe that's how they can offer so many products. I don't know but when I hear that recording, like just a few minutes ago, I just hang up the phone.

Anyone else come upon this with HSN?

Re: HSN

QVCkitty1 — Tue, 08 Nov 2016 00:59:07 GMT

Recently I ordered a jacket from Evine it was a today' special or whatever. Anyway when I didn't receive a shipping email, I contacted them, and was told they might not be able to fulfill the order. I probably won't get the jacket, and I won't order from them anymore, because I don't want to guess If I'll receive my item.

Re: HSN

Annabellethecat66 — Tue, 08 Nov 2016 01:07:47 GMT

I know I'm busting on HSN but I was just thinking that whenever I order a piece of jewelry I'm offered if I want to buy the warranty. It makes me nervous because then I think, "What up with that? Is there a problem with the jewelry?" It's as if they (HSN) doesn't back up their stuff so you feel compelled to buy the warranty...I don't know it just bothers me. Some might see it as good that they do it and it is for like electronics but to offer it with just about every piece of jewelry....Hummmm???

Re: HSN

Katwilks — Tue, 08 Nov 2016 01:15:00 GMT

Yes, I've also tried to order an item or two online only to get to the shopping cart and see "extended delivery". The last thing I went ahead with was a brow/mascara duo from Benefit that I really wanted. Delivery was supposed to be 11/11, but I got it last week. Maybe they are having trouble getting merchandise from overseas, but why present an item on-air if it won't be available for a while?

I also agree with the warranty being offered for jewelry items. Kinda makes you wonder WHY do I need a warranty for this piece? Maybe they make a few bucks whenever you purchase a warranty, so they push it.

Re: HSN

SahmIam — Tue, 08 Nov 2016 01:24:31 GMT

A couple things with the "extended delivery":

1) There was (and still is for some) a serious issue with a new computer system they chose (stupidly) to install and apparently without in-depth testing. This is causing a nightmare of computer errors regarding orders, what it says when you order, shipping info, trying to find the product via the warehouse, etc. It's been discussed for more than a month and not all issues have been resolved; I still have a few things showing "packaging" that have been there since 10/4... why, I don't know. They've been cancelled but the system is still reading it incorrectly. THAT'S a huge issue.

2) Vendors are responsible for supplying HSN with the product; so they're going on air KNOWING they don't have the merchandise up front to deliver. Now, I order online and can see this up front; it's my choice whether to accept that date or not- sometimes I do, sometimes I don't.

3) Selling out. Instead of going on waitlist, an item that sells out CAN go on into extended delivery mode. This has happened to me twice and I'm not sure who makes the call regarding this; you're not charged either way but I think that extended delivery gets the product first when the vendor delivers the product.

I order far, far more from HSN now than QVC; it's shocking how little I order here. There are still a few lines that only QVC carries, which I love, and hope they're always here but for the most part HSN is where my money is being spent.

Re: HSN

Mz iMac — Tue, 08 Nov 2016 01:30:27 GMT

@Katwilks

"but why present an item on-air if it won't be available for a while?"

Q does this all the time = "waitlist"

Re: HSN

Kachina624 — Tue, 08 Nov 2016 01:52:45 GMT

HSN seems to have a lot of gadgets and junk. I'm not interested in that kid of merchandise. I think with a few exceptions, their clothing is poor quality and I quit buying their jewelry because of poor quality except of an occasional unusual Jay King mine fiND. I have been on AD for several years for their David's Cookies crumb cakes, which I discovered when Enteman's quit making them.

Re: HSN

JaneMarple — Tue, 08 Nov 2016 02:01:09 GMT

Since this is a QVC forum then why is it necessary to bash HSN?

Re: HSN

Noel7 — Tue, 08 Nov 2016 02:17:26 GMT

I love the QVC kitchen board, the ladies there know what they are talking about, and from their recommendations, I've ordered several kitchen items from HSN. Just the other night I ordered their Ming pan that others have and love.

I also ordered maybe half a dozen gifts from their Alice show, and rings as gifts for my daughter.

The quality has been very good on everything and I have never had anything on backorder, the equivalent of wait list, which does happen a lot here.

Oh, I also get new OPI colors fron them often, FREE SHIPPING on all OPI I've ordred and the special value products.

Re: HSN

Noel7 — Tue, 08 Nov 2016 02:23:25 GMT

@Katwilks wrote:
Yes, I've also tried to order an item or two online only to get to the shopping cart and see "extended delivery". The last thing I went ahead with was a brow/mascara duo from Benefit that I really wanted. Delivery was supposed to be 11/11, but I got it last week. Maybe they are having trouble getting merchandise from overseas, but why present an item on-air if it won't be available for a while?

I also agree with the warranty being offered for jewelry items. Kinda makes you wonder WHY do I need a warranty for this piece? Maybe they make a few bucks whenever you purchase a warranty, so they push it.

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QVC does the same thing, I've had it happen with several things I've ordered.

Re: HSN

Noel7 — Tue, 08 Nov 2016 02:24:48 GMT

@Mz iMac wrote:
@Katwilks
"but why present an item on-air if it won't be available for a while?"
Q does this all the time = "waitlist"

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You are so right! @Mz iMac

Re: HSN

nunya — Tue, 08 Nov 2016 02:29:09 GMT

The Benefit products sell out quickly, they are cheaper than Sephora and usually HSN offers free shipping on those.

I order more there, than here, never had a problem. And they have have really good clearance deals on brand name leather boots and shoes, you just have to look at the right time.

Re: HSN

MyGirlsMom — Tue, 08 Nov 2016 02:32:39 GMT

I LOVE HSN, they're my go to shopping channel when I'm looking for items. They have FREE s/h on shoes EVERYDAY and they offer REAL sales on merchandise. Often times they offer free s/h on beauty items and have a WIDE variety of vendors.

QVC lost me a few years ago with their high s/h charges, LOW quality of jewelry items, repetitive vendors, "new" s/h charges and..low Quality, no Value, & less Convenience.

Re: HSN

Lucky Charm — Tue, 08 Nov 2016 02:32:57 GMT

I really enjoyed some of the people they used to have on HSN and watched all the time.

Bought products from Fran Drescher, unique gold jewelry from Cristina Ferrare and Raquel Welch (and still wear).

But I couldn't tell you the last time I actually watched a show (years) and don't even know what channel it is unless I'm surfing.

I'm thrilled Suzanne Somers is on Evine, but that took away all the makeup, haircare and body products that I used to buy from QVC (no organic options).

Re: HSN

tansy — Tue, 08 Nov 2016 02:35:10 GMT

Across the board I shop the tv channels less and less.

Re: HSN

Noel7 — Tue, 08 Nov 2016 02:35:11 GMT

Right, their sales are incredible, too. When they cut a price, they really cut the price.

They had a bracelet I really liked, it was $89. I got one but I also liked another color which was put on clearance not long after for $29, I got two more. It wasn't that they hadn't sold, they had sold a lot and people were happy with them.

Re: HSN

Annabellethecat66 — Tue, 08 Nov 2016 02:35:31 GMT

But I get the feeling because often it's the first time it's being shown and yet there is a delay. It's not like they sold out, they are offering it and they don't have it yet. That's what I'm saying...

Re: HSN

chrystaltree — Tue, 08 Nov 2016 02:37:07 GMT

I think Qvc is 10 times bigger than HSN and 50 times bigger than Evine. I'm not sure that HSN does carry more items than Qvc, I doubt it but I haven't counted the inventories of either of them. I just know that Qvc dwarfs both of them. I think it's a marketing strategy. Qvc seems to limit their inventory to the items they know will sell. Qvc doesn't take any chances. Sometimes I'm amused when it comes to fashion, all of Qvc's clothing designers basically sell the same things. If I like something and I miss my size, I just search the other designers and I am sure to find an almost identical item. I did it recently with ponte pants. HSN takes more chances. There's more diversity in what they sell. There is a distinct difference amongst the designers. I think that's part of the reason why I don't buy from HSN now. A few too many instances of not being able to get something in my size or the color I wanted and they don't re-stock the way Qvc does.

Re: HSN

Noel7 — Tue, 08 Nov 2016 02:56:22 GMT

@Annabellethecat66 wrote:
But I get the feeling because often it's the first time it's being shown and yet there is a delay. It's not like they sold out, they are offering it and they don't have it yet. That's what I'm saying...

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@Annabellethecat66

I understood you and I've seen QVC do the same thing, several times. It's usually because the vendor didn't get it to them on time.

Re: HSN

Buck-i-Nana — Tue, 08 Nov 2016 02:55:45 GMT

@QVCkitty1 wrote:
Recently I ordered a jacket from Evine it was a today' special or whatever. Anyway when I didn't receive a shipping email, I contacted them, and was told they might not be able to fulfill the order. I probably won't get the jacket, and I won't order from them anymore, because I don't want to guess If I'll receive my item.

@QVCkitty1 - I never got any info either and when I went on-line it said back-ordered. I cancelled it.