topic Re: Return Item in Community Chat

Return Item

elated — Mon, 07 Nov 2016 19:45:13 GMT

I took a return to the post office on 10/28 and it is still sitting. I can not believe what is taking so long to pick up a package. This is very discouraging. I contacted CS and they told me if it has not been returned within 12 days to notify them. What is going on with the Q!!!

Re: Return Item

MyGirlsMom — Mon, 07 Nov 2016 19:47:29 GMT

@elated wrote:
I took a return to the post office on 10/28 and it is still sitting. I can not believe what is taking so long to pick up a package. This is very discouraging. I contacted CS and they told me if it has not been returned within 12 days to notify them. What is going on with the Q!!!

Who hasn't picked up the package? QVC or USPS?

Did you use QVC's return label or your own?

Can you track the package?

Did you insure it?

Re: Return Item

Pearlee — Mon, 07 Nov 2016 19:49:28 GMT

@elated wrote:
I took a return to the post office on 10/28 and it is still sitting. I can not believe what is taking so long to pick up a package. This is very discouraging. I contacted CS and they told me if it has not been returned within 12 days to notify them. What is going on with the Q!!!

I mailed jewelry items back to the South Carolina address on Saturday morning at our P.O. and it arrived there today (priority mail. It got there in one business day). There were four pieces in the box and the total cost to me to mail them back was a few cents more than $2 per item. A bargain and superquick shipping. I live in the midwest and nowhere near South Carolina. Kudos for that quick service from the P.O.

Re: Return Item

JaneMarple — Mon, 07 Nov 2016 19:59:57 GMT

@Pearlee wrote:
@elated wrote:
I took a return to the post office on 10/28 and it is still sitting. I can not believe what is taking so long to pick up a package. This is very discouraging. I contacted CS and they told me if it has not been returned within 12 days to notify them. What is going on with the Q!!!
I mailed jewelry items back to the South Carolina address on Saturday morning at our P.O. and it arrived there today (priority mail. It got there in one business day). There were four pieces in the box and the total cost to me to mail them back was a few cents more than $2 per item. A bargain and superquick shipping. I live in the midwest and nowhere near South Carolina. Kudos for that quick service from the P.O.

@Pearlee wrote:
@elated wrote:
I took a return to the post office on 10/28 and it is still sitting. I can not believe what is taking so long to pick up a package. This is very discouraging. I contacted CS and they told me if it has not been returned within 12 days to notify them. What is going on with the Q!!!
I mailed jewelry items back to the South Carolina address on Saturday morning at our P.O. and it arrived there today (priority mail. It got there in one business day). There were four pieces in the box and the total cost to me to mail them back was a few cents more than $2 per item. A bargain and superquick shipping. I live in the midwest and nowhere near South Carolina. Kudos for that quick service from the P.O.

This has been discussed before and it's much cheaper to ship returns this way because it come with tracking and the first $50 of insurance. You are absolutely correct @Pearlee.

Re: Return Item

elated — Mon, 07 Nov 2016 20:06:19 GMT

I used the QVC return label. It was a pair of shoes.

Re: Return Item

Kachina624 — Mon, 07 Nov 2016 20:08:33 GMT

The USPS tracking is so inaccurate that there is no telling where your package is, but it's not necessarily still sitting. I wouldn't be concerned about it yet. They're really bad about not updating the tracking.

Re: Return Item

chrystaltree — Mon, 07 Nov 2016 20:19:45 GMT

If the package is still at the post office, how could that Qvc's fault? Qvc doesn't go to the post office to get the returns...

Re: Return Item

MyGirlsMom — Mon, 07 Nov 2016 20:21:16 GMT

@elated wrote:
I used the QVC return label. It was a pair of shoes.

Ten QVC should have a better handle on this because it's their label. I LOVE the idea of using an Amazon label, as soon as it "hits" the USPS system, you're refunded the purchase price.

Contact customer service or customer care, they should be able to answer your question(s).

Re: Return Item

Allegheny — Mon, 07 Nov 2016 20:30:50 GMT

QVC's return labels use a parcel return service used by companies who do a large business in returns. I am sure they use this service because it probably is convenient and less cost to them.

And "yes" items returned via that method seem to get lost in space for a while. I don't know where and how many return packages must accumulate before they are processed out. I am sure someone at your post office can tell you how it works.

When I have used it, the post office employee does give me a slip of paper with a specific number, but one really cannot track it like we normally do from stop to stop. Only pretty much when it has left and then nothing until it is received.

There is a vast variety of mailing/shipping services available to vendors, thru the USPS, that John Q. Public doesn't know exist.

Re: Return Item

chrystaltree — Mon, 07 Nov 2016 20:27:28 GMT

@Kachina624 wrote:
The USPS tracking is so inaccurate that there is no telling where your package is, but it's not necessarily still sitting. I wouldn't be concerned about it yet. They're really bad about not updating the tracking.

Well, you are right about that. Usps tracking is awful. I had an incident myself Saturday. I had two Amazon orders that were sent via Usps. I checked Amazon tracking and it said that both packages had been delivered on Saturday. But I was home until 12:30pm and neither package was delivered so I went to Usps tracking and one package said delivered, the other one said "ready for customer pick up". I didn't understand that one. So, I called my post office and the guy apologized and said that both packages would be delivered today. Now, the weird thing is that.....he didn't even check. I told him what tracking said and he automatically said....I apologize for that, your packages will be delivered today. I had to go out so I asked if he could have the carrier ring my neighbor's bell and place my packages in front of my door. I was a little nervous about that but we had a family event that day and we could not stay home. The packages were at my door when I got home.

Re: Return Item

DJs mom — Mon, 07 Nov 2016 20:33:23 GMT

If you return a package using QVC's return label the return is processed by a 3rd party courier.The item is not shipped via USPS, it is picked up by a company QVC uses. At my post office I was told this company does not pick up packages daily, maybe once a week. This is why it usually takes longer for your return to be received by QVC when using their label.

Re: Return Item

Pearlee — Mon, 07 Nov 2016 21:06:17 GMT

@JaneMarple wrote:
This has been discussed before and it's much cheaper to ship returns this way because it come with tracking and the first $50 of insurance. You are absolutely correct @Pearlee.

@JaneMarple I realize that this has been discussed many times before (not using the shipping label being cheaper). But that part of my post was really an aside. My main point was mailing something at the P.O. on Sat. morning and, as I see by tracking, it was delivered to QVC today. My main point was the P.O.'s super fast service.

To the OP, I know thost QVC return labels do indeed take longer to process, since as was posted above, a third party is involved in picking the items up and they aren't picked up daily.

Re: Return Item

2blonde — Mon, 07 Nov 2016 21:12:03 GMT

@chrystaltree The same thing happened to me with that "Ready for customer pickup" message. Same response when I called the PO too. The guy said that basically, it didn't make it out for delivery the previous day (sometimes they put it on the wrong truck or there's a sub carrier). He also said it would come that same day, and it did. I think they only have a few choices in the database for explanations, and there isn't one for "Oh well, we just didn't get around to it yet." Apparently, it happens a lot.

Re: Return Item

Lipstickdiva — Mon, 07 Nov 2016 21:13:08 GMT

@JaneMarple wrote:
@Pearlee wrote:
@elated wrote:
I took a return to the post office on 10/28 and it is still sitting. I can not believe what is taking so long to pick up a package. This is very discouraging. I contacted CS and they told me if it has not been returned within 12 days to notify them. What is going on with the Q!!!
I mailed jewelry items back to the South Carolina address on Saturday morning at our P.O. and it arrived there today (priority mail. It got there in one business day). There were four pieces in the box and the total cost to me to mail them back was a few cents more than $2 per item. A bargain and superquick shipping. I live in the midwest and nowhere near South Carolina. Kudos for that quick service from the P.O.
@Pearlee wrote:
@elated wrote:
I took a return to the post office on 10/28 and it is still sitting. I can not believe what is taking so long to pick up a package. This is very discouraging. I contacted CS and they told me if it has not been returned within 12 days to notify them. What is going on with the Q!!!
I mailed jewelry items back to the South Carolina address on Saturday morning at our P.O. and it arrived there today (priority mail. It got there in one business day). There were four pieces in the box and the total cost to me to mail them back was a few cents more than $2 per item. A bargain and superquick shipping. I live in the midwest and nowhere near South Carolina. Kudos for that quick service from the P.O.

This has been discussed before and it's much cheaper to ship returns this way because it come with tracking and the first $50 of insurance. You are absolutely correct @Pearlee.

Maybe it's cheaper with jewelry but that isn't the case for other items.

I returned a pair of pants to Evine. The return label fee was $6.95 and I was sure I could return that item cheaper than that. I packed it up, made my own label and headed to the post office.

The package, which was one of those plastic envelopes, weighed 1 pound, 13 oz. Much to my surprise, the absolute cheapest way for me to return those pants cost me $7.75. I was not a happy camper.