topic Re: Please Add Another Step to Automatic Ordering!!!! in Community Chat

Please Add Another Step to Automatic Ordering!!!!

Perkup — Sat, 29 Oct 2016 21:19:44 GMT

I appreciate the opportunity to use automatic ordering most of

the time. And I use this more than any other means of buying.

However, I wish they would add one more step, whether Q Card of another option. Before you finish your order, I would like the option to choose whether or not I want Easy Pay. Since you don't have the option I end up with Easy Pays I didn't want.

QVC, can't you add this? It might make others happy as well. I often order at night when others are sleeping and don't want to talk with a customer service person.

Re: Please Add Another Step to Automatic Ordering!!!!

PinkyPetunia — Sat, 29 Oct 2016 22:05:34 GMT

You don't say how you place your order. I place my orders online using a tablet or laptop, and I can specify if I want to contine with the speed order which will use a default credit card and gives easy pay.

I can customize the order (you are given a box to check) and then different cc's can be used, easy pay or not, mail to a different address, etc.

If you are using the phone and don't want to speak, that's the way the speed order goes. It's speedy, no options.

Re: Please Add Another Step to Automatic Ordering!!!!

KKWA — Sat, 29 Oct 2016 22:05:20 GMT

Or maybe as a customer we could "opt out" of easy pay. I agree, sometimes I have to call CS and ask them to go through and "fix my purchases.

Re: Please Add Another Step to Automatic Ordering!!!!

Kachina624 — Sat, 29 Oct 2016 22:22:30 GMT

@Perkup You can go to "order status" after you place your order and do an "edit" on the payment to not use easy pay or to change method of payment. I find it often defaults, not to the last CC I used like it's supposed to do, but to a card I don't want to use. So I change it.

Re: Please Add Another Step to Automatic Ordering!!!!

millieshops — Sat, 29 Oct 2016 22:35:25 GMT

I almost always start with the phone for my orders, but when they are busy I use auto-ordering or whatever it's called and they always ask whether I want the available options. I always take them because I pay off my CC as soon as the bill arrives, so I take the float on my money. I know right now, the float is close to wporthless, but whatever it amounts to, it's stil my money.

I have no idea what happens if I reject all the available options.

Re: Please Add Another Step to Automatic Ordering!!!!

151949 — Sat, 29 Oct 2016 22:37:27 GMT

I use automated ordering all the time and if EP is available on the item I can choose to use it or not.You should read before you click - the option is there.

Re: Please Add Another Step to Automatic Ordering!!!!

151949 — Sat, 29 Oct 2016 22:39:25 GMT

It is at the top of the screen where you say what method of payment you want to use.

Re: Please Add Another Step to Automatic Ordering!!!!

Kachina624 — Sat, 29 Oct 2016 23:03:51 GMT

@151949 I believe perkup is talking about ordering by phone where the option is not given.

Re: Please Add Another Step to Automatic Ordering!!!!

MyGirlsMom — Sat, 29 Oct 2016 23:11:37 GMT

The OP s correct, there isn't an option to opt out of easy pay when using automated ordering.

One idea has already been posted. Another one is, when you receive your item, like it and decide to keep it, pay it on full. Pay it on line or call Customer Service.

I always order on line except a few weeks ago when the Q site wasn't responsive.

Re: Please Add Another Step to Automatic Ordering!!!!

hennypenny — Sat, 29 Oct 2016 23:15:24 GMT

I always order with automatic ordering on the phone.

If you go all the way through the call it will say "do you want to do blah, blah, blah or do you want step by step ordering. If you choose the later you get a chance to opt out of easy pay. It is a pain in the neck, but that's what I have to do every time.

Re: Please Add Another Step to Automatic Ordering!!!!

MyGirlsMom — Sat, 29 Oct 2016 23:18:10 GMT

@151949 wrote:
It is at the top of the screen where you say what method of payment you want to use.

@151949

Did you READ the opening thread before posting? The OP posted she used the TELEPHONE not the computer.

Re: Please Add Another Step to Automatic Ordering!!!!

MathisFan — Sat, 29 Oct 2016 23:36:18 GMT

I usually use automated phone ordering and I always have the option to use easy pay or not to use it.

Re: Please Add Another Step to Automatic Ordering!!!!

geezerette — Sun, 30 Oct 2016 12:54:16 GMT

@hennypenny wrote:
I always order with automatic ordering on the phone.
If you go all the way through the call it will say "do you want to do blah, blah, blah or do you want step by step ordering. If you choose the later you get a chance to opt out of easy pay. It is a pain in the neck, but that's what I have to do every time.

This is correct. The only way to opt out of easy pay with the telephone automated ordering is, when prompted, to choose the "step by step" option. It asks you about each detail of your order, including if you would like easy pay (and which number of easy pays if available). At that point it has the option to choose to pay in full. And yes, I agree it's a pain, but it is available.

Re: Please Add Another Step to Automatic Ordering!!!!

chrystaltree — Sun, 30 Oct 2016 16:30:17 GMT

You already have all of that. order online.

Re: Please Add Another Step to Automatic Ordering!!!!

SaRina — Sun, 30 Oct 2016 16:45:16 GMT

Yes, press #2 for "step-by-step instructions."

Re: Please Add Another Step to Automatic Ordering!!!!

vickie25 — Mon, 31 Oct 2016 02:16:54 GMT

@Kachina624 wrote:
@Perkup You can go to "order status" after you place your order and do an "edit" on the payment to not use easy pay or to change method of payment. I find it often defaults, not to the last CC I used like it's supposed to do, but to a card I don't want to use. So I change it.

I have the same issue. For automated ordering via the phone, QVC does default to the last credit card you used but if you do automated ordering via online, QVC defaults to the credit card that is the first card listed in your account. I have 3 credit cards listed and it always chooses my Discover card when I do automated online ordering even though I use my Mastercard almost every time. But in the rare occassions I purchase via phone, it correctly uses my Mastercard.

I have talked to CS about this many times as it is annoying that when ordering I have to check the box to review my order so I can uncheck the Discover card and check my Mastercard. What QVC IT needs to do is place a check box by each payment method and allow the customer to choose their default payment. I shouldn't need to delete all but 1 credit card for QVC to use my payment method of choice.

Re: Please Add Another Step to Automatic Ordering!!!!

september — Mon, 31 Oct 2016 03:13:33 GMT

@chrystaltree wrote:
You already have all of that. order online.

Yes if you can use a computer to post here, you can use that same computer to place your order, and customize it as you like

Re: Please Add Another Step to Automatic Ordering!!!!

Irshgrl31201 — Mon, 31 Oct 2016 03:49:45 GMT

We just changed our cable service provider and I just noticed that you can use your remote to order. It gives you the option to buy what is being shown on the tv or you can go to the TSV and order that along with items that have recently aired. I just thought wow, that is probably dangerous for people who have a trouble with shopping. It makes it so easy.