topic Re: HELP.....Anyone Else Having a Technical Issue? in Community Chat

HELP.....Anyone Else Having a Technical Issue?

Blk&GoldFan — Mon, 24 Oct 2016 13:55:00 GMT

I started having technical issues yesterday on the Q website. Wouldn't let me place an order at all yesterday and today since it wouldn't let me make a color/size selection. Also can't look at my Order Status. I did a "chat" yesterday and they assured me they were having issues and would get it worked out. Chatted this a.m. and they just said they'd report it. Can't place orders, can't check status, can't sent them email. Grrrrr....Missed out on placing my order for the KA 9-speeed yesterday and wanted it for a gift. AM I THE ONLY ONE? No issues with computer or any other website.

Re: HELP.....Anyone Else Having a Technical Issue?

fluffysmom — Mon, 24 Oct 2016 13:58:16 GMT

I am having the same issues.

Re: HELP.....Anyone Else Having a Technical Issue?

Blk&GoldFan — Mon, 24 Oct 2016 14:13:12 GMT

@fluffysmom THANK YOU! Don't know what the issue is, but glad I'm not alone. I hope they get it resolved. Keep me posted if you start "working correctly" again. Really glad you took the time to respond.

Re: HELP.....Anyone Else Having a Technical Issue?

JillyMarie — Mon, 24 Oct 2016 14:24:23 GMT

@Blk&GoldFan Does QVC no longer take phone orders?

Re: HELP.....Anyone Else Having a Technical Issue?

livelovelaugh66 — Mon, 24 Oct 2016 14:29:09 GMT

I am so glad that other peole are reporting severe technical problems to the web site. I have done chats and talked to customer service only to be told that it must be my computer and on my end. At least now it appears that they have issues and will admit it. Now....let's see if they fix it. I can not place any orders...see any videos...pick a color...pick a size...see any reviews. All of this means no buying, which I would think is not the goal of a shopping channel.

Re: HELP.....Anyone Else Having a Technical Issue?

halfpint1 — Mon, 24 Oct 2016 15:16:05 GMT

YES--I had trouble morningnoon and night but today it seems fine. i had to wait until my son got home to his house and called him to find out what to press so I could fix and turn off computer.

Re: HELP.....Anyone Else Having a Technical Issue?

spikeysmom — Mon, 24 Oct 2016 15:24:54 GMT

Hi there, many are having issues, I think most of them are on the "Customer Care" forum. We haven't heard anything since moderator @BethQVC answered and that was yesterday morning. Some are having security issues and a lot of us can't view video's or order. This all seemed to start late night Friday when they changed up the page format among other things. Hoping you get an answer soon and it fixes all these issues. Spikey's mom

Re: HELP.....Anyone Else Having a Technical Issue?

JustJazzmom — Mon, 24 Oct 2016 16:03:34 GMT

This weekend on my IPad the main home page link was not working and what came up was a completely different configuration -- similar to what a website would use for a tablet -- which I disliked! Now this AM, the link goes directly to the bookmarked page as it should.

I wonder if the techs are beta testing this website over the weekend?

Re: HELP.....Anyone Else Having a Technical Issue?

Suzy Q from PA — Mon, 24 Oct 2016 16:10:31 GMT

SAME ISSUE HERE !

Re: HELP.....Anyone Else Having a Technical Issue?

CatLady72 — Mon, 24 Oct 2016 17:07:25 GMT

also having problems since last Friday ....called customer service and she told me she can look at videos etc....I am glad I not the only one with a problem

Re: HELP.....Anyone Else Having a Technical Issue?

Shorty2U — Mon, 24 Oct 2016 19:25:45 GMT

Yes, I had issues ordering the Kitchen Aid mixer last night. It was saying pick a color when I did pick a color! (And I tried 3 different browsers).

I ended up calling CS to order and then they didn't have the color I wanted so I ordered a different color. BUT then the nice ladies on here said my original color WAS available again SO I called CS back and got the color I wanted lol. (what a going on!).

So I thought it was my computer being others on here saw the mixer and colors OK but I guess not if others were having issues too?

Re: HELP.....Anyone Else Having a Technical Issue?

SilleeMee — Mon, 24 Oct 2016 19:29:03 GMT

I'm having issues with viewing "Notifications" in this forum. When I click it there is nothing to see...no present or past notifications from members who hearted my posts.

Re: HELP.....Anyone Else Having a Technical Issue?

SeaMaiden — Mon, 24 Oct 2016 19:37:17 GMT

The site is working as it always has....poorly at best. They repair it RARELY with duck tape. I would not bother complaining as it only goes to deaf ears.

Re: HELP.....Anyone Else Having a Technical Issue?

jaxs mom — Mon, 24 Oct 2016 20:54:43 GMT

I haven't been having any issues. Videos are playing fine and I've made multiple orders over the weekend without any problems.

Re: HELP.....Anyone Else Having a Technical Issue?

Moonchilde — Mon, 24 Oct 2016 21:31:01 GMT

@SilleeMee wrote:
I'm having issues with viewing "Notifications" in this forum. When I click it there is nothing to see...no present or past notifications from members who hearted my posts.

@SilleeMee

Many people (including me) were having this issue. It appears to be fixed now - at least, for me on an iPad.

Just FYI - whenever you do have an issue with the website, you'll get the best/quickest response if you post in the Customer Care forum (where the moderators look for such things) and put "Moderator Please" or something similar in the thread title.

Someone had reported it there this morning but had done nothing to flag it for moderators, so no moderator responded.

I created a post to the Moderators attention, and within 15 min. it was working again. Someone had made a snotty comment that I never saw because the moderator poofed it 😂, probably to the effect that there was already another thread there. But if things aren't brought specifically to a moderator's attention it might not catch their eye.

Not trying to be preachy, just helpful to get things looked at quicker for everyone. Hope yours is okay now.

Re: HELP.....Anyone Else Having a Technical Issue?

Silkeej — Mon, 24 Oct 2016 21:46:54 GMT

I'm having the same issues can't order online. I called customer service and the gal I talked too said they are having an issue and don't know when it will be fixed. As far as I know its been out since Sunday. You can't pick a color or size on anything. You can call in and order. I wonder if they will extend the price dates seeing as how they have been off line since Sunday and some of the item prices I was looking at expire on the 25th tomorrow. I was thinking maybe we should not order now maybe they have been hacked and arn't telling anyone yet.

Re: HELP.....Anyone Else Having a Technical Issue?

viva923 — Mon, 24 Oct 2016 21:49:15 GMT

I am having notifications problems today.

Re: HELP.....Anyone Else Having a Technical Issue?

Mominohio — Mon, 24 Oct 2016 21:50:33 GMT

I was just looking at my notifications and when I went back to the notification page, it now says I have none.

They really need to get things fixed. This is the holiday shopping season. I don't think they want to give people a reason to go somewhere else, simply because their webiste doesn't work well.

Re: HELP.....Anyone Else Having a Technical Issue?

Moonchilde — Mon, 24 Oct 2016 21:59:00 GMT

@Mominohio wrote:
I was just looking at my notifications and when I went back to the notification page, it now says I have none.

They really need to get things fixed. This is the holiday shopping season. I don't think they want to give people a reason to go somewhere else, simply because their webiste doesn't work well.

Must be going in-and-out, then. Bummer. It WAS working earlier, if only briefly I guess :-(

Re: HELP.....Anyone Else Having a Technical Issue?

SilleeMee — Mon, 24 Oct 2016 22:00:16 GMT

Notifications worked for split second then they disappeared again.