topic Re: Amazon - Now that's customer service in Community Chat

Amazon - Now that's customer service

MercysMom — Wed, 19 Oct 2016 18:05:25 GMT

I talked about this in a response to a post, but I thought I'd share the wonderful service I received from Amazon this week. I ordered a something that came to $12.60. I'm a prime member so it was shipped 2-day USPS. I should have received it Sunday, and got a text saying it was delivered, but I didn't get it. Called Amazon. They asked me to give it 48 hours. Still a no-show so I called them today. They have sent me another one, overnight shipping at no additional cost to me, and extended my prime membership for one additional month. All that over a $12 item. Now that's great customer service!!! I find myself ordering more and more from them.

Re: Amazon - Now that's customer service

StephfromIdaho — Wed, 19 Oct 2016 18:07:50 GMT

I enjoy shopping with vendors/online shops who appreciate my business.

Re: Amazon - Now that's customer service

2blonde — Wed, 19 Oct 2016 18:09:50 GMT

I love Amazon! I can find ANYTHING there!

Re: Amazon - Now that's customer service

Laura14 — Wed, 19 Oct 2016 18:10:54 GMT

They did something similar for me back in the day. A $25 order for dog toys that got lost. They sent me the same order practically overnight and refunded my credit card. Finally free stuff and it was all for my dog.

Re: Amazon - Now that's customer service

Kachina624 — Wed, 19 Oct 2016 18:12:11 GMT

With issues like yours, they're great but with tech issues they're the pits. They've got employees who don't know what they're doing. I called recently with a problem and eventually figured out the solution on my own because they were no help at all. In order to use Prime, I have to sign in with an email address which I no longer use and can't get mail with but can't change it on Amazon.

Re: Amazon - Now that's customer service

bonnielu — Wed, 19 Oct 2016 18:16:32 GMT

Yes, my experiences have been super great and and awesome. I will also way that I have been well treated by QVC customer service as well.No issues.

Re: Amazon - Now that's customer service

JBKO — Wed, 19 Oct 2016 18:58:41 GMT

Yea! Love amazon and amazonfresh. I ordered Scott tissue and it was apparently unavailable after I placed my order so they refunded me the amount and sent me Angelsoft toilet paper for free! Customer service is about going above and beyond.

Re: Amazon - Now that's customer service

12andcounting — Wed, 19 Oct 2016 19:05:41 GMT

I absolutely LOVE shopping with Amazon. The free shipping is fantastic, and I have never had anything but excellent customer service. Just a fabulous place to shop!!

Re: Amazon - Now that's customer service

chrystaltree — Wed, 19 Oct 2016 19:32:37 GMT

That was great customer service. But I've had similar experiences with Qvc. I have no complaints with the way QVC handles such things. EVINE on the other hand has the WORST customer service, it's been bad throughout all of their various ownership and name changes.

Re: Amazon - Now that's customer service

hckynut — Wed, 19 Oct 2016 19:32:43 GMT

👍

hckynut(john)

Re: Amazon - Now that's customer service

chrystaltree — Wed, 19 Oct 2016 19:37:40 GMT

@2blonde wrote:
I love Amazon! I can find ANYTHING there!

Amazing, isn't it? It's almost like magic. You think of something and go to Amazon and voila! They have it and YOU have it in 2-3 days. I bought my Autumn decorations from Amazon. I had this idea of what I wanted (Pinterest..lol) but I didn't know where I'd find those things and I did not want to spend a lot of money. I got it all from Amazon. Well, almost. I got my big glass pumpkin from Target.com. They are pretty good too.

Re: Amazon - Now that's customer service

Carmie — Wed, 19 Oct 2016 19:56:32 GMT

I buy from Amazon because of the free shipping and low prices. I am not a prime member.

Today I received a 7 lb can of almond paste from them. They truly sell almost everything.

I just wish they would treat their employees better.

Re: Amazon - Now that's customer service

PINKdogWOOD — Thu, 20 Oct 2016 12:42:45 GMT

I agree amazon is very good to work with. In the few times I've had issues and have sent them an email about a situation, they've always responded within hours to me. As well, they will intervene with sellers too because they want to know how everything is going b/t buyer & seller.

And we can find many of the same things here for big money, on amazon for little money.

Re: Amazon - Now that's customer service

Marybella — Thu, 20 Oct 2016 13:03:03 GMT

I was very happy with Amazon last Christmas. I ordered a toy for my grandsons and it was to be delivered to another address while I was at the other location. The shipment was late and to be delivered after I left. I called them and explained and canceled the first order and reordered to my house. They didn't cancel shipment of the first toy, so I received two of them. I called to return one and they said to keep it for my trouble. So, it was donated to the Salvation Army toy drive.

Re: Amazon - Now that's customer service

tends2dogs — Thu, 20 Oct 2016 13:20:07 GMT

I agree about Amazon CS. I have to add Vitacost and Chewy.com to the list.

How can so many online companies offer free shipping, free returns, and fast resolution to problems????? And yet, others gouge you with all the S & H and return charges??? Obviously people are still willing to pay all the extra tacked on fees.

It has certainly forced me to turn away from them and go for the smarter way to shop.

Re: Amazon - Now that's customer service

ECBG — Fri, 21 Oct 2016 04:03:20 GMT

@tends2dogs wrote:
I agree about Amazon CS. I have to add Vitacost and Chewy.com to the list.

How can so many online companies offer free shipping, free returns, and fast resolution to problems????? And yet, others gouge you with all the S & H and return charges??? Obviously people are still willing to pay all the extra tacked on fees.

It has certainly forced me to turn away from them and go for the smarter way to shop.

@tends2dogsBecause it's a lot cheaper to run a warehouse than keep stores with the personnel you want immediately when you check out. Stores have more operating costs.

Re: Amazon - Now that's customer service

Kindaglitzy — Fri, 21 Oct 2016 13:28:49 GMT

I advanced ordered a book from Amazon, to my surprise the price decreased between order date and ship date so without even asking they refunded me the difference.