Professional behavior from CS

excpa — Sat, 15 Oct 2016 18:13:30 GMT

I got on a "chat" to try to resolve an issue of rewards with a major credit card company that boasts of US based customer service. What I got was a person who apparently thought she was toilet training a toddler. "Good Job", "Awesome" , "Fantastic", "Keep Up the Good Work"! I just wanted some information. Is this what we have to look forward to in future? And, no, i did not have my issue resolved. Good Grief!

Re: Professional behavior from CS

QVCkitty1 — Sat, 15 Oct 2016 18:40:04 GMT

I feel your pain. Twice I have called kindle support and the information they gave me was wrong. After a lot of wasted time and being spoken to like a child, and a slow one at that, I figured it out on my own.Apple support wasn't much better, and I ended up figuring the solution out myself.I always try to be polite and explain my problem clearly, but sometimes tech support is not very supportive. I always try to remind myself that it is hard dealing with the public, but when they give you wrong information, well, I get frustrated.

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Professional behavior from CS

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