topic Re: Samsung Note Replacements are also catching fire in Community Chat

Samsung Note Replacements are also catching fire

truffle — Mon, 10 Oct 2016 23:41:38 GMT

AT & T has stopped replacing phones.with new Samsung Notes.

http://time.com/4524305/samsung-replacement-phones-fire-att-exchange/?xid=newsletter-brief

Man I wish I owned Apple stock!

Re: Samsung Note Replacements are also catching fire

Goldengate8361 — Mon, 10 Oct 2016 23:44:48 GMT

What a fiasco! Almost makes me feel sorry for Samsung. Really.

Re: Samsung Note Replacements are also catching fire

Spurt — Mon, 10 Oct 2016 23:52:04 GMT

My sis bought the Galaxy Note and then it was recalled......and she now has the replacement and a bit apprehensive about using it because of fire reports for the replacements too..... I think Samsung rushed production just to beat Apple and their iphone in the release date and quality control went down the tubes.......

I told her she should just get an LG smart phone...LOL!!!

Re: Samsung Note Replacements are also catching fire

truffle — Mon, 10 Oct 2016 23:55:13 GMT

My feeling about this is, if it was so easy to turn a tablet into a phone others would have done it. The Note has similar functions to a tablet if I'm not mistaken. I almost bought one and I'm very happy that I didn't.

Re: Samsung Note Replacements are also catching fire

AJW — Tue, 11 Oct 2016 00:32:09 GMT

I purchased a Tracfone a couple of years ago, and it was a problem from day one! They wouldnt credit me with the 1200 minutes included in the price, so I had to buy minutes, then after a short while it started disconnecting me, both on incoming and outgoing calls. Then it started meking 'arcing' noises like wires were touching, so I called them, and they ran through some program or the other while I was on the phone. It worked for about a month, then the problems started again. Finally when I was losing every incoming call, I went back to ATT and purchased a new phone. Because I do everything else on my IPad, I thought the Tracfone was the answer, it was a complete waste of money. Callers were frustrated with me, so I don't know whether it was Samsung or Tracfone, but between the two of them, I would never buy either again. I e-mailed the host that was selling the phones and received nothing in response. 'Disappointed' is an understatement, as I've been a QVC shopper since the beginning.

Re: Samsung Note Replacements are also catching fire

sunshine45 — Tue, 11 Oct 2016 00:39:43 GMT

love my NOTE and will definitely get another one when i need it.

i still love and have faith in the samsung telephones.

i NEVER rush to get the new phones because many have kinks.

Re: Samsung Note Replacements are also catching fire

butterfly123 — Tue, 11 Oct 2016 00:43:52 GMT

We have older Samsung phones and we have had issues with them.

IMHO Samsung makes some great products, but our next phone purchase will likely be IPhones.

Re: Samsung Note Replacements are also catching fire

truffle — Tue, 11 Oct 2016 01:24:27 GMT

I have the Samsung 7 and when I charge it while on it gets really hot so I usually make sure to only charge it when it's off,,,no heating up at that time. Makes me a little nervous.

Re: Samsung Note Replacements are also catching fire

sunshine45 — Tue, 11 Oct 2016 01:33:40 GMT

@truffle wrote:
I have the Samsung 7 and when I charge it while on it gets really hot so I usually make sure to only charge it when it's off,,,no heating up at that time. Makes me a little nervous.

@truffle

if you have the NOTE 7 then it is being recalled and you need to return it.

Samsung has just released a public statement telling customers to return all Galaxy Note 7s, even the replacement units distributed during what we will now have to call the "first" Galaxy Note 7 recall.

That's right—Samsung is issuing a second recall for the Note 7. Even if you've returned your phone and gotten a replacement, you need to return the device again.

http://arstechnica.com/gadgets/2016/10/galaxy-note-7-recall-part-2-samsung-admits-replacement-units-are-unsafe/

Re: Samsung Note Replacements are also catching fire

momtochloe — Tue, 11 Oct 2016 01:44:03 GMT

@Goldengate8361 wrote:
What a fiasco! Almost makes me feel sorry for Samsung. Really.

@Goldengate8361 I understand how you could feel sorry for Samsung but they have no one but themselves to blame for this fiasco. I don't believe for a second that this problem didn't come up during their testing cycles but they did the math and thought the risk was lower than clearly it turned out to be. The fact that they raced a replacement into the marketplace that is also problematic is beyond embarassing and also opens even more doors to further lawsuits. Whomever is making the decisions on these releases should be canned.

I get that companies want to be first and keep pace with competitors and I also know there is always risk in any release of a new product but this is a big one and unfortunately the Samsung brand (which I personally like) is going to take a big hit on this.

Re: Samsung Note Replacements are also catching fire

truffle — Tue, 11 Oct 2016 02:40:33 GMT

Thanks @sunshine45, I have a Galaxy 7.

Re: Samsung Note Replacements are also catching fire

patbz — Tue, 11 Oct 2016 05:18:39 GMT

There are 2 Samsung 7 phones; the 7 note is having the problems while the 7s is fine. If you have the 7 note then you need to exchange it for a different Samsung model or an LG or an I phone.

Re: Samsung Note Replacements are also catching fire

Suhse — Tue, 11 Oct 2016 07:36:26 GMT

Love my iPhone 6S Plus. I'll probably upgrade next year, but not this year. Great phone!

I did have the Samsung Galaxy S3. I had no problems, but, I do much prefer the iPhone.

Re: Samsung Note Replacements are also catching fire

gardenman — Tue, 11 Oct 2016 11:11:49 GMT

The reality of lithium ion battery design is that it's 95% science and engineering and 5% voodoo. Manufacturers just have to hope that 5% doesn't catch them. Pretty much every company making products with lithium ion batteries has had issues with them catching fire/exploding. Sony laptops had that issue a while back. Boeing had an issue with the lithium ion batteries in their newest jet aircraft. Any and every electronics manufacturer has had, or will have issues with lithium ion batteries. It's just a question of when. That 5% voodoo will jump up and bite every manufacturer at some point.

You can design a battery pack that's nearly identical to one you used earlier with just minor changes that shouldn't cause any trouble only to have the batteries start to catch fire or explode. In some cases there's no problem for the first month, six months, or a year then they start to have problems. Companies have spent millions trying to figure out the design vagaries of lithium ion batteries, but there's still enough voodoo involved that from time to time they'll jump up and bite the manufacturer.

Lithium ion batteries hold a lot of energy in a small package. That's what makes them both so popular and so potentially dangerous. When something goes wrong, all of that energy gets unleashed at once and you end up with a fire or explosion. No manufacturer wants there to be a problem, and they test and test and test, but even then, that voodoo will jump up and bite you.

Re: Samsung Note Replacements are also catching fire

Lipstickdiva — Tue, 11 Oct 2016 14:34:02 GMT

I heard on the news this morning if you have a Note 7, whether it was the original or a replacement, you need to STOP using it and get a different phone.

I have an old Galaxy S4 and I've had no problems with it at all. I have had to replace the battery because my phone kept powering down. The new replacement battery fixed my problem. Until I can't use this phone anymore, I have no intention of getting anything new.

My DH has an LG phone and he would never get another. He is going to get rid of his and get the Galaxy S7. His phone is also old and it's not that it was a bad phone, but when something on it does go bad, it takes quite awhile for it to be fixed because no one keeps the parts in stock because it's not a popular phone. He was also told that once one thing goes bad on an LG, it's generally a snowball effect and everything will start going bad.

Re: Samsung Note Replacements are also catching fire

truffle — Tue, 11 Oct 2016 15:12:14 GMT

A relative of mine has always had an iphone and according to him this has never happened to those phones. He has urged me to get rid of my Samsung Galaxy as soon as possible for an iphone. Don't know if he's accurate but that's his experience.

Re: Samsung Note Replacements are also catching fire

Spurt — Tue, 11 Oct 2016 16:16:11 GMT

Looks like Iphone7 is having their own share of problems too......

http://www.breitbart.com/california/2016/09/29/apple-nasdaq-slide-report-exploding-iphone-7/

http://www.forbes.com/sites/amitchowdhry/2016/09/30/having-some-problems-with-your-iphone-7-here-are-some-tips/#c234dcd48df3

Re: Samsung Note Replacements are also catching fire

Spurt — Tue, 11 Oct 2016 16:20:43 GMT

@sunshine45 wrote:
love my NOTE and will definitely get another one when i need it.
i still love and have faith in the samsung telephones.
i NEVER rush to get the new phones because many have kinks.

@sunshine45

I'm the same way with new phones or any electronics.....you won't ever see me standing in line outside a store waiting for the latest and greatest.....I too wait for them to get all the bugs out before I buy any new technology.....my friends rush out and seem to have nothing but problems.....anything from Windows 8 which had to be updated to 8.1 to get the kinks out...thats why I'm waiting to jump in to Windows 10....and I use the same philosophy with new phones, TVs etc....it does pay to wait!!!---less aggravation for sure!

Re: Samsung Note Replacements are also catching fire

Moonchilde — Tue, 11 Oct 2016 16:27:31 GMT

Samsung has announced they are junking the Note 7 permanently. Es finito bye-bye. I feel for anyone unable to get a refund on their replacement. What as disaster for Samsung. Ouch.

Re: Samsung Note Replacements are also catching fire

sunshine45 — Tue, 11 Oct 2016 17:17:10 GMT

Moonchilde wrote:
Samsung has announced they are junking the Note 7 permanently. Es finito bye-bye. I feel for anyone unable to get a refund on their replacement. What as disaster for Samsung. Ouch.

Owners can head to the retail outlet or carrier where it was purchased, or call 1-800-SAMSUNG to initiate a product exchange and to resolve any other questions or concerns. Samsung and all carriers or retail stores are accepting full returns. Owners can get their money back, return any accessories and more.

http://www.gottabemobile.com/2016/10/11/galaxy-note-7-recall-what-you-need-to-know/