topic Re: Question for those who use IPad to post images in Community Chat

Question for those who use IPad to post images

butterfly123 — Sun, 09 Oct 2016 02:46:58 GMT

Please, will you take me thru the steps you use to post images from screenshots to the forum.

I was able to do this before the new DL and now I get an error code.

I have had several conversations with Apple and they say the problem can't be fixed.

I appreciate your help. Thank you

Re: Question for those who use IPad to post images

Montana — Sun, 09 Oct 2016 02:57:14 GMT

I would like to know how to do this too.

iPad 3, Safari

Re: Question for those who use IPad to post images

Moonchilde — Sun, 09 Oct 2016 03:24:12 GMT

I just experimented. A straight screenshot with a .PNG suffix won't post.

I EDITED the screenshot with Photoshop Express, and the edited photo converted to a .JPEG suffix, and it will post. So it's the .PNG suffix that the forum software isn't liking. If you can edit the screenshot to have a . JPEG suffix, it's a Go.

Re: Question for those who use IPad to post images

LTT1 — Sun, 09 Oct 2016 03:36:30 GMT

@butterfly123@Moonchilde@ Montana

Yes, the forum gives an error code fr png images.

The iPad's screenshots automatically are caught and assigned as a png image.

The forum likes you to use a file that has a jpeg ending.

Here is the fix...

Go to the iTunes Store and download an app called "Image."

This app changes png to jpeg.

Let me see if I can find the maker if this app.

I will post it here.

Re: Question for those who use IPad to post images

butterfly123 — Sun, 09 Oct 2016 03:38:53 GMT

@Moonchilde

I am a dum dum. Where do I find photo express and how do I convert the screenshot. Please and thank you!

Re: Question for those who use IPad to post images

butterfly123 — Sun, 09 Oct 2016 03:41:30 GMT

Thank you @LTT1

Re: Question for those who use IPad to post images

LTT1 — Sun, 09 Oct 2016 03:41:34 GMT

@butterfly123

Hi, butterfly123!

The app you need looks like this:

I had to use the app to get this screen shot converted to jpeg!

I am really liking this app. It is simple and useful! HTH

Re: Question for those who use IPad to post images

classic — Sun, 09 Oct 2016 03:44:27 GMT

I'm a big iPad user & never tried to post a picture till now & I got it to work.. I have a generation 4 iPad .. also I'm still fairly new to this forum & not sure how to maneuver certain aspects on posting.. Anyway, this is what I did.. On my generation 4, I went to the pic icon; ( second one from the smiley face ) taped it, & a pop-up came up saying chose a file.. I choose my photo album, taped on a picture & then hit post image.. it worked.. I hope this helped.. I tried my best to be specific.. I hope it works ..

Re: Question for those who use IPad to post images

Moonchilde — Sun, 09 Oct 2016 03:44:37 GMT

@butterfly123 wrote:
@Moonchilde
I am a dum dum. Where do I find photo express and how do I convert the screenshot. Please and thank you!

@butterfly123, it's a (mostly) free app in the app store. Search for PS express or PS and download it. It's as simple and easy as you decide to use it. I edit *everything!*

As far as I can tell, you don't need to "do" anything but edit the photo in some way - crop it or do a basic edit. Save it to your Camera Roll and the saved photo will just BE a .JPG

Re: Question for those who use IPad to post images

Moonchilde — Sun, 09 Oct 2016 03:46:29 GMT

@LTT1 wrote:
@butterfly123
Hi, butterfly123!

The app you need looks like this:

I had to use the app to get this screen shot converted to jpeg!
I am really liking this app. It is simple and useful! HTH

@LTT1, I use a resizer I don't like, called Resizer (also German). I'll have to check yours out!

Re: Question for those who use IPad to post images

Juniebugz — Sun, 09 Oct 2016 03:48:06 GMT

Testing png image

Re: Question for those who use IPad to post images

Juniebugz — Sun, 09 Oct 2016 03:52:50 GMT

I posted a .png image with my iPad iOS 10.0.2 and didn't convert it and and didn't get an error. I don't used any photo edit apps for images I post here. So it's not happening to everybody.

Re: Question for those who use IPad to post images

sidsmom — Sun, 09 Oct 2016 03:56:03 GMT

@Juniebugz wrote:

I posted a .png image with my iPad iOS 10.0.2 and didn't convert it and and didn't get an error. I don't used any photo edit apps for images I post here. So it's not happening to everybody.

I'm an iPad iOS 10.0.2 user....and it would NOT accept my .png image.

We're getting both sides here.

Is this a QVC forum issue?

Re: Question for those who use IPad to post images

Juniebugz — Sun, 09 Oct 2016 03:56:17 GMT

@classic wrote:
I'm a big iPad user & never tried to post a picture till now & I got it to work.. I have a generation 4 iPad .. also I'm still fairly new to this forum & not sure how to maneuver certain aspects on posting.. Anyway, this is what I did.. On my generation 4, I went to the pic icon; ( second one from the smiley face ) taped it, & a pop-up came up saying chose a file.. I choose my photo album, taped on a picture & then hit post image.. it worked.. I hope this helped.. I tried my best to be specific.. I hope it works ..

Same here @classic. No editing, just added it like you did.

Re: Question for those who use IPad to post images

Juniebugz — Sun, 09 Oct 2016 03:57:41 GMT

@sidsmom wrote:
@Juniebugz wrote:

I posted a .png image with my iPad iOS 10.0.2 and didn't convert it and and didn't get an error. I don't used any photo edit apps for images I post here. So it's not happening to everybody.
I'm an iPad iOS 10.0.2 user....and it would NOT accept my .png image.
We're getting both sides here.
Is this a QVC forum issue?

Or a problem specific to a poster's device?

Re: Question for those who use IPad to post images

sidsmom — Sun, 09 Oct 2016 04:00:58 GMT

@Juniebugz wrote:
@sidsmom wrote:
@Juniebugz wrote:

I posted a .png image with my iPad iOS 10.0.2 and didn't convert it and and didn't get an error. I don't used any photo edit apps for images I post here. So it's not happening to everybody.
I'm an iPad iOS 10.0.2 user....and it would NOT accept my .png image.
We're getting both sides here.
Is this a QVC forum issue?
Or a problem specific to a poster's device?

If I understand, you're posting on an iPad, as well, yes?

If so, it works for you...but not for me.

Sounds like a Q issue.

@Community_Team

Just wanted the Community Team to be aware of this issue some of us are having with inserting images.

Re: Question for those who use IPad to post images

classic — Sun, 09 Oct 2016 04:02:51 GMT

Juniebugz : like I said before I'm still new to the forum.. How were u able to post a reply underneath my picture.. I always have to reply as a new message .

Re: Question for those who use IPad to post images

sidsmom — Sun, 09 Oct 2016 04:07:21 GMT

@butterfly123

Thank you for starting this thread.

I purchased a new iPad recently and I just assumed the reason

I wasn't able to download pics was on my end. I wasn't looking to

spend endless hours trying to figure this out.

WHEW!

I'm not crazy.

🤓🤓🤓

Re: Question for those who use IPad to post images

wildcat fan — Sun, 09 Oct 2016 04:17:16 GMT

@classic wrote:
Juniebugz : like I said before I'm still new to the forum.. How were u able to post a reply underneath my picture.. I always have to reply as a new message .

Hi @classic 😊 If you want your reply to show along with someone else's reply, tap on "reply" in the bottom right corner of their reply. When the reply box pops up, you'll see "QUOTE" above the text box on the right. Tap on "QUOTE" and the other person's reply will show up in your text box. Tap below their quote (or photo) to see your cursor to type your response. Then tap "POST" just beneath the bottom right of your text box.

Re: Question for those who use IPad to post images

Juniebugz — Sun, 09 Oct 2016 04:21:54 GMT

.png image uploaded from my iPhone 10.0.2