topic Re: Lower price policy in Community Chat

Lower price policy

CinNC — Fri, 30 Sep 2016 16:55:45 GMT

I purchased some Andrew L. vitamins for a total of $72.50 - they are in currently being shipped. I called customer service to ask if they honor the anniversary price from the email I received - $59.90 w/free shipping.

I was told I had to re-order and return the ones I receive. They refused to credit my card for the difference in price.

First time I've ever been unhappy w/the Southern Channel.

Anyone else w/this experience or any suggestions?

Thanks.

Cindy

Re: Lower price policy

CrazyDaisy — Fri, 30 Sep 2016 16:58:56 GMT

I have always been given the price adjustment when the price changed within 30 days. I would just call back, perhaps the person misunderstood what you were asking.

Re: Lower price policy

hicindy2 — Fri, 30 Sep 2016 17:07:25 GMT

@CinNC wrote:
I purchased some Andrew L. vitamins for a total of $72.50 - they are in currently being shipped. I called customer service to ask if they honor the anniversary price from the email I received - $59.90 w/free shipping.

I was told I had to re-order and return the ones I receive. They refused to credit my card for the difference in price.

First time I've ever been unhappy w/the Southern Channel.

Anyone else w/this experience or any suggestions?

Thanks.

Cindy

@CinNC Call back and politely ask for the CS Manager. Tell them reordering and returning would cost HSN more time, handling, and money than the simple process of crediting your account. And the good will aspect: a happy customer tells 1 person about their experience, an unhappy customer tells 10. Don't they want you to share a good outcome on social media?

They have always been super responsive to me (HSN) so I am surprised and hope the person you spoke to was new or unsure. I love Andrew L's vitamins too.

Good luck, Cindy in California

Re: Lower price policy

MalteseMomma — Fri, 30 Sep 2016 18:00:32 GMT

BUY from his website...................but I really do not think his products are any better than any other company

Re: Lower price policy

bonnielu — Fri, 30 Sep 2016 18:03:33 GMT

Advice: Call back talk to someone else. Might be a good time to ask for a supervisor or call corporate. Don't accept THAT answer because it is not acceptable.

Re: Lower price policy

hopi — Fri, 30 Sep 2016 18:09:41 GMT

@CinNC wrote:
I purchased some Andrew L. vitamins for a total of $72.50 - they are in currently being shipped. I called customer service to ask if they honor the anniversary price from the email I received - $59.90 w/free shipping.

I was told I had to re-order and return the ones I receive. They refused to credit my card for the difference in price.

First time I've ever been unhappy w/the Southern Channel.

Anyone else w/this experience or any suggestions?

Thanks.

Cindy

HSN has the worst CS anywhere - I only shop their for Andrew's Items and a occasional item that seems to be no where else in the world. That being said they have managed to for no other better word that to cheat me out of money. It's a no win. You can try their suggestions but it will always be for a loss to you.

Re: Lower price policy

henderson — Fri, 30 Sep 2016 22:17:41 GMT

If you receive the package before you're able to cancel, write "Refused -- Return to Sender", but do not open. That way you won't have to pay to return them. Yes, ProCaps, Andrew's website will honor the prices as shown on HSN. I love his Essential 1.

Re: Lower price policy

Burnsite — Fri, 30 Sep 2016 22:20:59 GMT

I ordered from the non-HSN AL website for vitamins I take and the CS was far worse. Rude and unhelpful.

I prefer to go with HSN since that experience.

Re: Lower price policy

JaneMarple — Fri, 30 Sep 2016 22:21:19 GMT

@CinNC wrote:
I purchased some Andrew L. vitamins for a total of $72.50 - they are in currently being shipped. I called customer service to ask if they honor the anniversary price from the email I received - $59.90 w/free shipping.

I was told I had to re-order and return the ones I receive. They refused to credit my card for the difference in price.

First time I've ever been unhappy w/the Southern Channel.

Anyone else w/this experience or any suggestions?

Thanks.

Cindy

Call back, it may have been a rep who didn't know any better. I do most of my online shopping shopping form HSN and never have had a problem getting any adjustments.

Re: Lower price policy

itiswhatitis — Sat, 01 Oct 2016 06:58:37 GMT

@hopi wrote:
@CinNC wrote:
I purchased some Andrew L. vitamins for a total of $72.50 - they are in currently being shipped. I called customer service to ask if they honor the anniversary price from the email I received - $59.90 w/free shipping.

I was told I had to re-order and return the ones I receive. They refused to credit my card for the difference in price.

First time I've ever been unhappy w/the Southern Channel.

Anyone else w/this experience or any suggestions?

Thanks.

Cindy

HSN has the worst CS anywhere - I only shop their for Andrew's Items and a occasional item that seems to be no where else in the world. That being said they have managed to for no other better word that to cheat me out of money. It's a no win. You can try their suggestions but it will always be for a loss to you.

They are all incompetent over there! I only buy from certain vendors and I try to limit that.

Re: Lower price policy

chrystaltree — Sun, 02 Oct 2016 23:25:13 GMT

Why do you call it the southern channel?????? It's ok to say HSN. It makes sense to me, I don't think there would be any other way to give you the price adustment. It's a no brainer that they can't credit you for part of sale. You would have to order one at the adjusted price and return the other one.

Re: Lower price policy

MyGirlsMom — Sun, 02 Oct 2016 23:29:46 GMT

I've ALWAYS been given a credit when the price of a product has been lowered. within thirty days of purchase.

Re: Lower price policy

KYToby — Mon, 03 Oct 2016 02:18:17 GMT

I am curious if the price difference is due to shipping costs (since the OP states that the anniversary price was with free shipping). HSN will not adjust for shipping. While they will honor the price-guarantee within 30 days of order date, they consider a change in shiping price to be a promotion, and they will not adjust for that.

If this is not the case, the OP may want to post this on the Customer Service area of the HSN boards. The managers there are usually quick to respond and will assist if possible.

Re: Lower price policy

kivah — Mon, 03 Oct 2016 02:22:45 GMT

@henderson

A couple of months ago, I ordered tennis shoes from the Q. Aftereward, I checked the reviews on QVC and they were getting bad reviews. When the mailman was at my door with the shoes, I refused them: Guess what???? I had to pay shipping both ways.