topic Re: Evine charge card holders-- check shopping cart, possible hack in Community Chat

Evine charge card holders-- check shopping cart, possible hack

sgraham30 — Wed, 28 Sep 2016 13:10:34 GMT

Every day I go to the Evine website to check to see if any of the items on my wish list have been reduced in price. Imagine my surprise when I sign into my account this morning & find over $2.100 in items in my shopping cart, items that I didn't put there. Luckily, the order hadn't been placed yet so I removed everything from my shopping cart. I then contacted Evine immediately to get a new card. The entire process is automated, I never once spoke to a "live" person. To get a new card number, you have to state that your card was stolen.

Re: Evine charge card holders-- check shopping cart

sparklestar — Wed, 28 Sep 2016 12:55:59 GMT

I had something similar happen. When I try to add an item to my cart, I got a message that there were over $1,000 worth of items. I checked but nothing was there. Weird.

Re: Evine charge card holders-- check shopping cart

sgraham30 — Wed, 28 Sep 2016 13:01:17 GMT

@sparklestar wrote:
I had something similar happen. When I try to add an item to my cart, I got a message that there were over $1,000 worth of items. I checked but nothing was there. Weird.

I had quite a shock when I saw the order total, I didn't realize at first that the order hadn't actually been placed yet. Once I noticed that it hadn't, I immediately deleted everything & cleared out my cart, then I contacted Evine to get a new card number.

In the future, I won't be saving my Evine card info (any credit card info for that matter) in my account. If I can't pay for something in one payment, I don't really need the item.

Re: Evine charge card holders-- check shopping cart

millieshops — Wed, 28 Sep 2016 13:02:11 GMT

That is truly weird. I have never used Evine, but it sounds as if they might have been hacked and someone is checking to see who watches their credit cards and who doesn't before they go ahead and use the numbers. Just makes no sense.

Did you check your profiles to make certain your address was still correct?

Re: Evine charge card holders-- check shopping cart

sgraham30 — Wed, 28 Sep 2016 13:35:20 GMT

@millieshops wrote:
That is truly weird. I have never used Evine, but it sounds as if they might have been hacked and someone is checking to see who watches their credit cards and who doesn't before they go ahead and use the numbers. Just makes no sense.

Did you check your profiles to make certain your address was still correct?

I didn't even think of doing that, thank you millieshops. Right now I'm at HSN to check for shenanigans there. HSN seems to be ok, all my info at Evine is correct. I called Customer Service to pay off all of my outstanding value pays & will no longer utilize that option. If I can't afford to pay for an item in one payment, I don't need that item.

Re: Evine charge card holders-- check shopping cart, possible hack

Junker2327 — Wed, 28 Sep 2016 13:28:09 GMT

I never knew Evine had a wish list? Can you tell me where that is.

Beckyblu

Re: Evine charge card holders-- check shopping cart, possible hack

sgraham30 — Wed, 28 Sep 2016 13:35:35 GMT

@Junker2327 wrote:
I never knew Evine had a wish list? Can you tell me where that is.

Beckyblu

@Junker2327

Hi Becky,

It's actually a saved for later items list, I call it my wish list. I put the item (s) that I want in my shopping cart then hit the checkout button. On the order review screen you have the option to remove the item or save for later. Choose save for later, that will empty out your shopping cart & create a saved for later list of items that you just had in your cart. To see the list, click on "cart"

Re: Evine charge card holders-- check shopping cart, possible hack

SahmIam — Wed, 28 Sep 2016 13:53:14 GMT

I mentioned this during the SKINN event on that thread... I would go to check out and there would be watches and waterford and electronics coming to thousands. Why?

I was told it's a glitch by CS. That's a pretty bad glitch.

Re: Evine charge card holders-- check shopping cart, possible hack

sgraham30 — Wed, 28 Sep 2016 14:04:28 GMT

@SahmIam wrote:
I mentioned this during the SKINN event on that thread... I would go to check out and there would be watches and waterford and electronics coming to thousands. Why?

I was told it's a glitch by CS. That's a pretty bad glitch.

That's some glitch. That's ok, once my Value Pay payments clear, I'll be removing ALL charge cards that I have saved on their website. I won't be using the Value Pay option any more so that will cut down on what I spend with them. I'll add my form of payment as I place an order, then I'll delete it immediately.

Re: Evine charge card holders-- check shopping cart, possible hack

Lipstickdiva — Wed, 28 Sep 2016 14:34:12 GMT

I've had items added to my shopping cart at both HSN and Evine that I didn't put there. I always considered it a glitch. Nothing has ever happened. No actual purchases were ever made.

I just went and checked my Evine account and nothing is in my shopping cart. I checked my Evine CC and still has a zero balance so nothing funny has gone on. Knock on wood.

Re: Evine charge card holders-- check shopping cart, possible hack

wagirl — Wed, 28 Sep 2016 14:45:27 GMT

That problem happens to me but only when I use my Ipad. Always says I have 150 items in my cart.

Re: Evine charge card holders-- check shopping cart, possible hack

bri20 — Wed, 28 Sep 2016 15:51:10 GMT

I wish they had an actual wish list. A few times, all the items I've "saved for later" were wiped out. One time, I had a bunch of random items there.

I don't have a saved credit card anywhere anymore.

Re: Evine charge card holders-- check shopping cart, possible hack

hckynut — Wed, 28 Sep 2016 16:24:39 GMT

I have ordered quite a few items from them, but not using their card, prefer using 1 of my own. I have talked with representatives several times about specific problems, they were very easy to reach. Maybe something has changed since I past called them.

Things that important no way I would settle talking with any type of robotics, only humans for me.

hckynut(john)

Re: Evine charge card holders-- check shopping cart, possible hack

itiswhatitis — Wed, 28 Sep 2016 16:26:43 GMT

I personally don't trust shopping at HSN. They make way too many mistakes.

Re: Evine charge card holders-- check shopping cart, possible hack

sgraham30 — Wed, 28 Sep 2016 16:47:25 GMT

@hckynut wrote:

I have ordered quite a few items from them, but not using their card, prefer using 1 of my own. I have talked with representatives several times about specific problems, they were very easy to reach. Maybe something has changed since I past called them.

Things that important no way I would settle talking with any type of robotics, only humans for me.

hckynut(john)

My card was cancelled by them at my request. I verified the info with an actual customer service rep when I called to pay off my outstanding Value Pays. The payment should clear after midnight tonight so tomorrow I will be deleting any cards that I have saved on my Evine account.

Re: Evine charge card holders-- check shopping cart, possible hack

sgraham30 — Wed, 28 Sep 2016 16:41:38 GMT

@itiswhatitis wrote:
I personally don't trust shopping at HSN. They make way too many mistakes.

This was Evine, not HSN.

Re: Evine charge card holders-- check shopping cart, possible hack

sgraham30 — Wed, 28 Sep 2016 16:43:03 GMT

@bri20 wrote:
I wish they had an actual wish list. A few times, all the items I've "saved for later" were wiped out. One time, I had a bunch of random items there.

I don't have a saved credit card anywhere anymore.

I usually don't either but to do Value Pays you have to leave a credit card on file with them that they can apply the monthly Value Pay payment due every month.

Re: Evine charge card holders-- check shopping cart, possible hack

bri20 — Wed, 28 Sep 2016 16:52:48 GMT

@sgraham30 wrote:
@bri20 wrote:
I wish they had an actual wish list. A few times, all the items I've "saved for later" were wiped out. One time, I had a bunch of random items there.

I don't have a saved credit card anywhere anymore.
I usually don't either but to do Value Pays you have to leave a credit card on file with them that they can apply the monthly Value Pay payment due every month.

I don't know about that. I don't think you need to keep a card on file.

That's an interesting question though.

Re: Evine charge card holders-- check shopping cart, possible hack

itiswhatitis — Wed, 28 Sep 2016 17:16:14 GMT

@sgraham30 wrote:
@itiswhatitis wrote:
I personally don't trust shopping at HSN. They make way too many mistakes.
This was Evine, not HSN.

I know @sgraham30. Someone mentioned this happening to them at HSN. That was the reason for my response about HSN.

By the way, I have never had a problem like this with Evine. I'm not keen on leaving my credit card information on these websites for "faster check out." Wherever possible, I'd like to input it as I shop and not save this info.

Re: Evine charge card holders-- check shopping cart, possible hack

sgraham30 — Wed, 28 Sep 2016 17:24:00 GMT

@itiswhatitis wrote:
@sgraham30 wrote:
@itiswhatitis wrote:
I personally don't trust shopping at HSN. They make way too many mistakes.
This was Evine, not HSN.
I know @sgraham30. Someone mentioned this happening to them at HSN. That was the reason for my response about HSN.

By the way, I have never had a problem like this with Evine. I'm not keen on leaving my credit card information on these websites for "faster check out." Wherever possible, I'd like to input it as I shop and not save this info.

I've had my Evine card for years, this is the first time I've ever had anything like this happen to me. Good thing I check my "wish list" every day!